Ellen Schuppe
lora_rodriguez0@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 73699479 | Refund not received | Solved | High | Ellen Schuppe | — |  Tommy Kuvalis | Social | — | 5h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 99059468 | Question about product ingredients | Solved | Low | Ellen Schuppe | — |  Kaela Friesen | Chat | refundvipdamaged | 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 05530608 | App crashes at checkout | Closed | Low | Ellen Schuppe | — |  Mr. Cade Senger | gift-cardapp | 17h | ●Responded | 4/5 | — | — | May 7, 2026 | May 15, 2026 | |
| 95071957 | Pro discount enrollment | Solved | High | Ellen Schuppe | — |  Mr. Eliza Gerhold IV | Chat | — | 11h | ●Responded | 5/5 | — | — | Apr 28, 2026 | - |
| 02207433 | Lost package follow-up | Solved | Low | Ellen Schuppe | — |  Faith Hilll | Chat | refundreturnsapp | 18h | ⊘Not fired | — | — | — | Apr 28, 2026 | - |
| 32711184 | Wholesale order question | Solved | Normal | Ellen Schuppe | — |  Chaz Renner | influencerrefund | 10h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 93323319 | App crashes at checkout | Solved | Low | Ellen Schuppe | — | Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 98722636 | Klarna / Afterpay split issue | Pending | Normal | Ellen Schuppe | — |  Miss Amber Hintz Sr. | fragrance | - | —Skipped | — | — | — | Feb 28, 2026 | - | |
| 65443505 | BOPIS pickup not ready | Closed | Normal | Ellen Schuppe | — |  Mr. Lonie Hudson | — | 5h | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 14, 2026 | |
| 77584517 | Missing samples in order | Pending | Urgent | Ellen Schuppe | — |  Julie Hodkiewicz | Chat | damaged | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 06041241 | Question about product ingredients | Solved | Normal | Ellen Schuppe | — | Mr. Eliza Gerhold IV | Chat | damagedwholesale | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 45488499 | App login problem | Solved | Low | Ellen Schuppe | — |  Lily Raynor | shipping | 6h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 07794536 | Discount code not working | Solved | Normal | Ellen Schuppe | — |  Eula McKenzie | returnsbopis | 8h | ●Responded | 4/5 | — | — | Jan 3, 2026 | - | |
| 76299115 | Influencer code not working | Pending | Normal | Ellen Schuppe | — |  Steve O'Conner | Social | viployalty | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 71847728 | App login problem | Closed | Normal | Ellen Schuppe | — | Miss Amber Hintz Sr. | Chat | bopis | 1h | ●Responded | 4/5 | — | — | Dec 22, 2025 | Dec 28, 2025 |
| 43256695 | Return after 30-day window | Solved | Normal | Ellen Schuppe | — | Kaela Friesen | Chat | — | 5h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 95066594 | Cancel subscription / Auto-replenish | Solved | Normal | Ellen Schuppe | — | Tommy Kuvalis | influencershade-matchreturns | 2h | ⊘Not fired | — | — | — | Dec 12, 2025 | - | |
| 18315818 | Loyalty points not posting | Solved | High | Ellen Schuppe | — | Mr. Lonie Hudson | fragranceloyalty | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 24085387 | Store experience feedback | Solved | Low | Ellen Schuppe | — |  Leonard Waters-Howell | samples | 6h | ●Responded | 10/11 | — | — | Nov 22, 2025 | - | |
| 56358968 | Birthday gift not received | Solved | High | Ellen Schuppe | — | Steve O'Conner | sampleswholesaleapp | 2h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 98814184 | Order arrived damaged | Solved | Urgent | Ellen Schuppe | — | Mr. Eliza Gerhold IV | Chat | appshade-matchdamaged | 3h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 15666134 | App crashes at checkout | Solved | Normal | Ellen Schuppe | — |  Katrina Johns | Chat | samples | 19h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - |
| 17722250 | Item authenticity concern | Solved | Normal | Ellen Schuppe | — |  Ignatius Cummerata | Chat | influencerloyaltysamples | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 33599989 | Cancel subscription / Auto-replenish | Solved | Low | Ellen Schuppe | — | Faith Hilll | returnsfragranceshipping | 14h | ●Responded | 5/5 | — | — | Oct 27, 2025 | - | |
| 21722677 | Shipping cost question | Closed | Normal | Ellen Schuppe | — | Kaela Friesen | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 26, 2025 |
| 99220812 | Birthday gift not received | Solved | High | Ellen Schuppe | — |  Jacklyn Dare | samples | 6h | ●Responded | 5/5 | — | — | Oct 20, 2025 | - | |
| 14777272 | Cancel subscription / Auto-replenish | Solved | Normal | Ellen Schuppe | — |  Amely Pacocha | Chat | bopissamplesrefund | 2d 21h | ⊘Not fired | — | — | — | Oct 7, 2025 | - |
| 85623553 | Lost package follow-up | Pending | Normal | Ellen Schuppe | — | Mr. Eliza Gerhold IV | Chat | appshipping | - | —Skipped | — | — | — | Sep 27, 2025 | - |
| 36691166 | App crashes at checkout | Solved | Low | Ellen Schuppe | — | Mr. Lonie Hudson | shipping | 13h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | |
| 66939800 | Insider tier issue | Solved | High | Ellen Schuppe | — | Mr. Lonie Hudson | — | 1h | ●Responded | 5/5 | — | — | Aug 11, 2025 | - | |
| 24740870 | App crashes at checkout | Solved | Low | Ellen Schuppe | — |  Garth Dooley | damagedshippingloyalty | 4h | ●Responded | 9/11 | — | — | Aug 7, 2025 | - | |
| 70514461 | Return after 30-day window | Solved | Normal | Ellen Schuppe | — | Tommy Kuvalis | Chat | shade-matchvipapp | 16h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 02507696 | App login problem | Solved | Normal | Ellen Schuppe | — |  Vilma Gusikowski | gift-cardshade-match | 13h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - | |
| 96449891 | App login problem | Pending | Normal | Ellen Schuppe | — | Eula McKenzie | Chat | fragrance | - | —Skipped | — | — | — | Jul 15, 2025 | - |
| 03533976 | Wholesale order question | Solved | Normal | Ellen Schuppe | — | Mr. Lonie Hudson | — | 3h | ●Responded | 10/11 | — | — | Jul 10, 2025 | - | |
| 91929045 | Birthday gift not received | Closed | Normal | Ellen Schuppe | — | Kaela Friesen | Chat | shippingappshade-match | 4h | ●Responded | 5/5 | — | — | Jun 19, 2025 | Jun 23, 2025 |
| 59048364 | Question about product ingredients | Solved | Normal | Ellen Schuppe | — | Vilma Gusikowski | returnsshade-matchgift-card | 2h | ●Responded | 4/5 | — | — | Jun 6, 2025 | - | |
| 06603558 | Missing samples in order | Closed | Normal | Ellen Schuppe | — | Tommy Kuvalis | fragrancereturns | 4h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 10, 2025 | |
| 55320202 | Insider tier issue | Closed | Normal | Ellen Schuppe | — | Mr. Eliza Gerhold IV | refund | 3h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | |
| 76078335 | Where is my order? | Closed | High | Ellen Schuppe | — | Amely Pacocha | returnsdamaged | 2h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 5, 2025 | |
| 19901697 | Allergic reaction concern | Solved | Normal | Ellen Schuppe | — | Faith Hilll | — | 4h | ○Sent, no reply | — | — | — | May 27, 2025 | - |