Catherine Walter
phillip31@gmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 46992676App crashes at checkout | Catherine Walter |  Steve O'Conner | May 12, 2026, 5:20 AM |
| 1/5 | Took 11 separate interactions to get my Insider tier restored. | 48227055Missing samples in order | Catherine Walter |  Kaela Friesen | Apr 26, 2026, 10:50 PM |
| 7/11 | I like it but I also shop other places. | 13278078Restock alert for backorder | Catherine Walter |  Amely Pacocha | Feb 15, 2026, 4:31 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 67236585Store experience feedback | Catherine Walter |  Lily Raynor | Feb 11, 2026, 1:54 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 56542457Pro discount enrollment | Catherine Walter |  Mr. Eliza Gerhold IV | Feb 1, 2026, 7:26 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 34955161Missing samples in order | Catherine Walter | Lily Raynor | Jan 27, 2026, 9:39 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 63114190Cancel subscription / Auto-replenish | Catherine Walter | Lily Raynor | Jan 24, 2026, 7:36 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 83055951Store experience feedback | Catherine Walter |  Mr. Lonie Hudson | Dec 27, 2025, 4:52 AM |
| 9/11 | Already referred three friends. They all love it too. | 08678040Wholesale order question | Catherine Walter |  Faith Hilll | Dec 19, 2025, 5:08 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 38935238Birthday gift not received | Catherine Walter |  Mr. Cade Senger | Dec 15, 2025, 11:51 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 34081019Cancel subscription / Auto-replenish | Catherine Walter | Steve O'Conner | Dec 9, 2025, 8:09 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 14880421Price match request | Catherine Walter |  Yazmin Jast | Dec 7, 2025, 11:36 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 87867765Refund not received | Catherine Walter |  Chaz Renner | Oct 16, 2025, 1:04 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 59557635App crashes at checkout | Catherine Walter |  Leonard Waters-Howell | Aug 22, 2025, 4:01 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 11322676BOPIS order cancelled at store | Catherine Walter | Yazmin Jast | Jul 20, 2025, 2:20 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 41510600Gift card balance question | Catherine Walter |  Ignatius Cummerata | Jul 18, 2025, 3:47 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 07200642Price match request | Catherine Walter |  Garth Dooley | Jun 21, 2025, 9:43 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 67949175Where is my order? | Catherine Walter | Leonard Waters-Howell | May 29, 2025, 5:06 AM |