Catherine Walter
phillip31@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46992676 | App crashes at checkout | Solved | Normal | Catherine Walter | — |  Steve O'Conner | samplesappvip | 4h | ●Responded | 5/5 | — | — | May 10, 2026 | - | |
| 48227055 | Missing samples in order | Solved | Low | Catherine Walter | — |  Kaela Friesen | loyaltyfragranceshipping | 1d | ●Responded | 1/5 | — | — | Apr 24, 2026 | - | |
| 28197577 | App crashes at checkout | Solved | Normal | Catherine Walter | — | Steve O'Conner | Chat | damagedinfluencer | 6h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - |
| 53143921 | Wholesale order question | Solved | Normal | Catherine Walter | — |  Leonard Waters-Howell | — | 3h | ⊘Not fired | — | — | — | Apr 16, 2026 | - | |
| 59418145 | Insider tier issue | Solved | Low | Catherine Walter | — |  Dr. Mandy McLaughlin | shippingfragranceinfluencer | 11h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 66131098 | Missing items in shipment | Closed | Normal | Catherine Walter | — | Kaela Friesen | wholesalesamplesshade-match | 16h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 25, 2026 | |
| 43182730 | Return after 30-day window | Open | Normal | Catherine Walter | — | Steve O'Conner | Chat | appgift-cardbopis | - | —Skipped | — | — | — | Mar 14, 2026 | - |
| 75217562 | Allergic reaction concern | Solved | Low | Catherine Walter | — |  Vilma Gusikowski | app | 1d 8h | ⊘Not fired | — | — | — | Mar 5, 2026 | - | |
| 88418523 | Insider tier issue | Closed | High | Catherine Walter | — |  Jacklyn Dare | — | 4h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Feb 28, 2026 | |
| 56300105 | Insider tier issue | Closed | Low | Catherine Walter | — |  Chaz Renner | Phone | — | 3h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 20, 2026 |
| 13278078 | Restock alert for backorder | Solved | Normal | Catherine Walter | — |  Amely Pacocha | returnsvip | 15h | ●Responded | 7/11 | — | — | Feb 12, 2026 | - | |
| 67236585 | Store experience feedback | Closed | Low | Catherine Walter | — |  Lily Raynor | Chat | appdamagedbopis | 2h | ●Responded | 4/5 | — | — | Feb 9, 2026 | Feb 13, 2026 |
| 93900538 | Price match request | Solved | Normal | Catherine Walter | — | Jacklyn Dare | — | 1d 13h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 64103041 | Insider tier issue | Solved | Urgent | Catherine Walter | — | Steve O'Conner | samplesdamagedapp | 6h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 56542457 | Pro discount enrollment | Solved | High | Catherine Walter | — |  Mr. Eliza Gerhold IV | — | 5h | ●Responded | 3/5 | — | — | Jan 30, 2026 | - | |
| 34955161 | Missing samples in order | Solved | Normal | Catherine Walter | — | Lily Raynor | loyaltyreturns | 6h | ●Responded | 4/5 | — | — | Jan 27, 2026 | - | |
| 63114190 | Cancel subscription / Auto-replenish | Closed | High | Catherine Walter | — | Lily Raynor | Chat | influencer | 11h | ●Responded | 1/11 | — | — | Jan 22, 2026 | Jan 29, 2026 |
| 08992810 | Gift card balance question | Pending | Normal | Catherine Walter | — |  Mr. Lonie Hudson | samplesrefund | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 00103947 | BOPIS order cancelled at store | Open | Normal | Catherine Walter | — |  Mr. Cade Senger | vipgift-card | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 83055951 | Store experience feedback | Closed | Low | Catherine Walter | — | Mr. Lonie Hudson | Chat | wholesalerefundapp | 2h | ●Responded | 10/11 | — | — | Dec 25, 2025 | Dec 27, 2025 |
| 77187337 | Klarna / Afterpay split issue | Pending | Low | Catherine Walter | — |  Mr. Skyla Trantow | Chat | influencerdamagedshade-match | - | —Skipped | — | — | — | Dec 20, 2025 | - |
| 16549759 | Restock alert for backorder | Solved | High | Catherine Walter | — | Dr. Mandy McLaughlin | Social | gift-card | 8h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 08678040 | Wholesale order question | Solved | High | Catherine Walter | — |  Faith Hilll | — | 1d 2h | ●Responded | 9/11 | — | — | Dec 16, 2025 | - | |
| 38935238 | Birthday gift not received | Solved | Low | Catherine Walter | — | Mr. Cade Senger | — | 19h | ●Responded | 5/5 | — | — | Dec 13, 2025 | - | |
| 34081019 | Cancel subscription / Auto-replenish | Closed | High | Catherine Walter | — | Steve O'Conner | Chat | — | 2h | ●Responded | 5/5 | — | — | Dec 9, 2025 | Dec 13, 2025 |
| 14880421 | Price match request | Solved | Normal | Catherine Walter | — |  Yazmin Jast | — | 3h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - | |
| 88424397 | Lost package follow-up | Closed | Normal | Catherine Walter | — |  Oscar O'Hara | gift-cardbopisshipping | 6d 11h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 7, 2025 | |
| 33907210 | Restock alert for backorder | Open | Normal | Catherine Walter | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 82804177 | Influencer code not working | Pending | Normal | Catherine Walter | — |  Katrina Johns | Phone | fragrance | - | —Skipped | — | — | — | Nov 7, 2025 | - |
| 27313564 | Missing samples in order | Open | High | Catherine Walter | — | Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Nov 5, 2025 | - | |
| 89626573 | Gift card balance question | Solved | Low | Catherine Walter | — |  Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 86031646 | Foundation match help | Solved | Normal | Catherine Walter | — | Yazmin Jast | Chat | influencersamples | 19h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 87867765 | Refund not received | Solved | Normal | Catherine Walter | — | Chaz Renner | — | 1d 23h | ●Responded | 3/5 | — | — | Oct 13, 2025 | - | |
| 43324475 | Discount code not working | Closed | Normal | Catherine Walter | — |  Ignatius Cummerata | vip | 13h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 28, 2025 | |
| 99816679 | Foundation match help | Solved | Normal | Catherine Walter | — | Vilma Gusikowski | — | 4h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 68739293 | Allergic reaction concern | Solved | Normal | Catherine Walter | — | Leonard Waters-Howell | shippinggift-card | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 19465752 | Foundation match help | Pending | Normal | Catherine Walter | — | Lily Raynor | vip | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 09722416 | Restock alert for backorder | Closed | Normal | Catherine Walter | — | Oscar O'Hara | appdamagedbopis | 15h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 4, 2025 | |
| 86136621 | Wrong shade sent | Closed | Low | Catherine Walter | — |  Julie Hodkiewicz | Phone | samples | 10h | ○Sent, no reply | — | — | — | Aug 24, 2025 | Aug 29, 2025 |
| 59557635 | App crashes at checkout | Solved | Normal | Catherine Walter | — | Leonard Waters-Howell | returnsgift-card | 1d 11h | ●Responded | 3/5 | — | — | Aug 19, 2025 | - | |
| 56388683 | Store experience feedback | Closed | Normal | Catherine Walter | — | Jacklyn Dare | bopis | 3h | ⊘Not fired | — | — | — | Aug 5, 2025 | Aug 6, 2025 | |
| 11322676 | BOPIS order cancelled at store | Solved | Normal | Catherine Walter | — | Yazmin Jast | — | 5h | ●Responded | 10/11 | — | — | Jul 18, 2025 | - | |
| 41510600 | Gift card balance question | Solved | High | Catherine Walter | — | Ignatius Cummerata | — | 11h | ●Responded | 10/11 | — | — | Jul 16, 2025 | - | |
| 46038811 | Address change after shipping | Closed | Normal | Catherine Walter | — |  Darryl Jacobi | damagedinfluencer | 1d | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 18, 2025 | |
| 18956207 | Gift card balance question | Closed | Normal | Catherine Walter | — |  Kip Schroeder IV | Phone | — | 5h | ○Sent, no reply | — | — | — | Jul 6, 2025 | Jul 11, 2025 |
| 72643413 | Refund not received | Pending | Low | Catherine Walter | — | Mr. Eliza Gerhold IV | wholesalerefund | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 79847768 | Discount code not working | Solved | High | Catherine Walter | — | Steve O'Conner | Chat | gift-cardinfluencerloyalty | 9h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 07200642 | Price match request | Solved | Low | Catherine Walter | — | Garth Dooley | Chat | wholesaleloyaltyvip | 3h | ●Responded | 4/5 | — | — | Jun 20, 2025 | - |
| 12677410 | Order arrived damaged | Solved | Urgent | Catherine Walter | — | Amely Pacocha | Chat | influencergift-card | 1d 3h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 01986218 | Refund not received | Open | Urgent | Catherine Walter | — | Steve O'Conner | influencerfragranceshade-match | - | —Skipped | — | — | — | May 30, 2025 | - |