Milo Koepp
norman.schuppe@yahoo.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68580019 | Restock alert for backorder | Solved | Normal | Milo Koepp | — |  Yazmin Jast | — | 2d 19h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 51420089 | Birthday gift not received | Open | Normal | Milo Koepp | — |  Chaz Renner | Phone | bopisdamagedshipping | - | —Skipped | — | — | — | May 4, 2026 | - |
| 92910788 | Missing samples in order | Closed | Normal | Milo Koepp | — |  Steve O'Conner | samplesfragrance | 17h | ●Responded | 4/5 | — | — | Apr 30, 2026 | May 2, 2026 | |
| 54619658 | BOPIS pickup not ready | Solved | High | Milo Koepp | — |  Faith Hilll | Social | — | 16h | ⊘Not fired | — | — | — | Apr 17, 2026 | - |
| 11842056 | Price match request | Solved | Normal | Milo Koepp | — |  Miss Amber Hintz Sr. | bopis | 2d 18h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |
| 37828551 | Return after 30-day window | Solved | Normal | Milo Koepp | — |  Julie Hodkiewicz | influencerwholesale | 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 25026785 | Influencer code not working | Closed | Low | Milo Koepp | — | Faith Hilll | Social | returnsfragrance | 6h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 24, 2026 |
| 02885039 | Missing items in shipment | Open | Normal | Milo Koepp | — |  Kaela Friesen | Chat | gift-cardshade-matchfragrance | - | —Skipped | — | — | — | Mar 7, 2026 | - |
| 50308223 | Birthday gift not received | Closed | Normal | Milo Koepp | — |  Leonard Waters-Howell | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 8, 2026 |
| 62552246 | Store experience feedback | Pending | Normal | Milo Koepp | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Feb 11, 2026 | - | |
| 60644148 | Item authenticity concern | Solved | Normal | Milo Koepp | — | Kaela Friesen | gift-card | 5h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | |
| 54957858 | Shipping cost question | Solved | Low | Milo Koepp | — |  Amely Pacocha | bopis | 6d 9h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | |
| 04650364 | Cancel subscription / Auto-replenish | Solved | Normal | Milo Koepp | — |  Mr. Cade Senger | Chat | — | 19h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 22375257 | App crashes at checkout | Solved | High | Milo Koepp | — | Miss Amber Hintz Sr. | Chat | — | 2d 14h | ●Responded | 1/11 | — | — | Jan 25, 2026 | - |
| 15425215 | Allergic reaction concern | Closed | Normal | Milo Koepp | — |  Eula McKenzie | Chat | influencerreturns | 9d 12h | ●Responded | 1/5 | — | — | Dec 26, 2025 | Jan 12, 2026 |
| 88657258 | Shipping cost question | Solved | Low | Milo Koepp | — |  Oscar O'Hara | vipapp | 3h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 59831928 | Influencer code not working | Open | Urgent | Milo Koepp | — | Leonard Waters-Howell | shade-match | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 87365454 | Allergic reaction concern | Solved | Low | Milo Koepp | — |  Vilma Gusikowski | — | 13h | ●Responded | 5/5 | — | — | Oct 22, 2025 | - | |
| 20140691 | Question about product ingredients | Solved | Normal | Milo Koepp | — | Oscar O'Hara | samplesdamaged | 2d 13h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 89274151 | Foundation match help | Closed | Normal | Milo Koepp | — | Steve O'Conner | samplesapp | 23h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 6, 2025 | |
| 94241746 | Discount code not working | Solved | Urgent | Milo Koepp | — |  Katrina Johns | gift-carddamaged | 1d 14h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 51194322 | Restock alert for backorder | Solved | Low | Milo Koepp | — |  Mr. Eliza Gerhold IV | Chat | fragrancegift-cardshipping | 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - |
| 39292066 | Gift card balance question | Closed | Normal | Milo Koepp | — | Leonard Waters-Howell | damaged | 1d 1h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 11, 2025 | |
| 67623236 | BOPIS pickup not ready | Closed | Normal | Milo Koepp | — | Eula McKenzie | Social | shippingreturns | 11h | ⊘Not fired | — | — | — | Aug 30, 2025 | Sep 7, 2025 |
| 94540913 | Insider tier issue | Closed | Normal | Milo Koepp | — | Steve O'Conner | — | 2h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 1, 2025 | |
| 19942989 | Address change after shipping | Closed | Normal | Milo Koepp | — | Jacklyn Dare | vip | 5h | ●Responded | 9/11 | — | — | Aug 14, 2025 | Aug 19, 2025 | |
| 12727865 | Pro discount enrollment | Solved | Normal | Milo Koepp | — |  Mr. Skyla Trantow | Chat | vipfragranceinfluencer | 3h | ●Responded | 5/5 | — | — | Aug 8, 2025 | - |
| 40490658 | Wrong shade sent | Solved | Normal | Milo Koepp | — |  Darryl Jacobi | — | 2d 21h | ●Responded | 1/5 | — | — | Aug 1, 2025 | - | |
| 51946824 | Refund not received | Solved | Normal | Milo Koepp | — | Jacklyn Dare | Chat | shippingreturnswholesale | 20h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 33754647 | BOPIS pickup not ready | Pending | Normal | Milo Koepp | — | Chaz Renner | returns | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 77604972 | Missing items in shipment | Closed | Low | Milo Koepp | — |  Ignatius Cummerata | bopissamples | 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 16, 2025 | |
| 80539773 | App login problem | Open | Normal | Milo Koepp | — | Chaz Renner | Chat | fragrance | - | —Skipped | — | — | — | Jun 27, 2025 | - |
| 06535927 | Order arrived damaged | Closed | Normal | Milo Koepp | — | Steve O'Conner | Chat | gift-cardbopis | 4h | ●Responded | 3/5 | — | — | Jun 20, 2025 | Jun 25, 2025 |