Mrs. Royce Kuphal
jill.kovacek28@gmail.com
Showing 1 - 29 of 29
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 91527872 | Wrong shade sent | Open | Normal | Mrs. Royce Kuphal | — |  Faith Hilll | Phone | gift-cardsamples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 55129845 | BOPIS pickup not ready | Open | Normal | Mrs. Royce Kuphal | — |  Garth Dooley | wholesalegift-card | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 24027964 | Item authenticity concern | Solved | Normal | Mrs. Royce Kuphal | — |  Mr. Lonie Hudson | — | 1h | ●Responded | 7/11 | — | — | Mar 22, 2026 | - | |
| 47989651 | Wholesale order question | Closed | Normal | Mrs. Royce Kuphal | — |  Mr. Skyla Trantow | bopis | 3h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 20, 2026 | |
| 70054295 | App crashes at checkout | Solved | Normal | Mrs. Royce Kuphal | — |  Vilma Gusikowski | Chat | gift-card | 4h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - |
| 91812777 | Loyalty points not posting | Solved | High | Mrs. Royce Kuphal | — | Mr. Skyla Trantow | — | 4h | ●Responded | 5/5 | — | — | Mar 14, 2026 | - | |
| 46325822 | Influencer code not working | Closed | Low | Mrs. Royce Kuphal | — | Garth Dooley | returnsinfluencer | 1h | ●Responded | 5/5 | — | — | Feb 2, 2026 | Feb 8, 2026 | |
| 29877399 | Pro discount enrollment | Solved | Low | Mrs. Royce Kuphal | — |  Katrina Johns | gift-cardreturnswholesale | 4h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 71190543 | Order arrived damaged | Closed | Low | Mrs. Royce Kuphal | — | Faith Hilll | gift-card | 1d 5h | ⊘Not fired | — | — | — | Dec 24, 2025 | Jan 1, 2026 | |
| 34883259 | Wholesale order question | Closed | High | Mrs. Royce Kuphal | — |  Kip Schroeder IV | viployaltyreturns | 2d 11h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | |
| 23777153 | Item authenticity concern | Solved | Normal | Mrs. Royce Kuphal | — |  Eula McKenzie | — | 10h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 15261662 | Allergic reaction concern | Solved | Normal | Mrs. Royce Kuphal | — |  Julie Hodkiewicz | shade-match | 5h | ●Responded | 5/5 | — | — | Nov 17, 2025 | - | |
| 51999809 | Shipping cost question | Open | Low | Mrs. Royce Kuphal | — |  Kaela Friesen | Chat | returns | - | —Skipped | — | — | — | Nov 8, 2025 | - |
| 11570363 | Shipping cost question | Pending | Normal | Mrs. Royce Kuphal | — | Katrina Johns | Chat | returns | - | —Skipped | — | — | — | Oct 20, 2025 | - |
| 86119068 | Shipping cost question | Closed | Low | Mrs. Royce Kuphal | — | Mr. Skyla Trantow | Phone | — | 1h | ●Responded | 3/5 | — | — | Oct 19, 2025 | Oct 25, 2025 |
| 27444427 | Gift card balance question | Solved | Normal | Mrs. Royce Kuphal | — | Mr. Lonie Hudson | Chat | app | 1h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - |
| 40506277 | Question about product ingredients | Solved | High | Mrs. Royce Kuphal | — |  Leonard Waters-Howell | Social | gift-cardshade-match | 9d 3h | ⊘Not fired | — | — | — | Oct 3, 2025 | - |
| 66692380 | Allergic reaction concern | Pending | Normal | Mrs. Royce Kuphal | — | Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Oct 2, 2025 | - |
| 01436773 | Missing samples in order | Closed | Low | Mrs. Royce Kuphal | — | Mr. Lonie Hudson | fragrance | 13h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 26, 2025 | |
| 10902051 | Store experience feedback | Closed | Low | Mrs. Royce Kuphal | — |  Darryl Jacobi | loyaltyvipshade-match | 5h | ●Responded | 2/5 | — | — | Sep 24, 2025 | Sep 26, 2025 | |
| 40431173 | Klarna / Afterpay split issue | Solved | Normal | Mrs. Royce Kuphal | — |  Lily Raynor | Social | wholesalesamplesapp | 5h | ⊘Not fired | — | — | — | Sep 5, 2025 | - |
| 13107095 | Missing samples in order | Closed | Urgent | Mrs. Royce Kuphal | — | Faith Hilll | Chat | bopisreturnsshade-match | 6d 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 10, 2025 |
| 35801817 | Address change after shipping | Open | Normal | Mrs. Royce Kuphal | — |  Miss Amber Hintz Sr. | Social | samplesbopisloyalty | - | —Skipped | — | — | — | Sep 1, 2025 | - |
| 40319364 | BOPIS order cancelled at store | Solved | Normal | Mrs. Royce Kuphal | — |  Oscar O'Hara | fragrance | 5h | ⊘Not fired | — | — | — | Aug 27, 2025 | - | |
| 59342822 | Cancel subscription / Auto-replenish | Solved | Normal | Mrs. Royce Kuphal | — |  Chaz Renner | loyaltyreturnsrefund | 8h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - | |
| 17401086 | Address change after shipping | Pending | Normal | Mrs. Royce Kuphal | — |  Jacklyn Dare | shade-matchshippingfragrance | - | —Skipped | — | — | — | Aug 13, 2025 | - | |
| 99546346 | Shipping cost question | Solved | High | Mrs. Royce Kuphal | — |  Dr. Mandy McLaughlin | influencerreturns | 11h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 91610425 | Lost package follow-up | Open | Normal | Mrs. Royce Kuphal | — | Mr. Skyla Trantow | samplesreturnsdamaged | - | —Skipped | — | — | — | Jul 1, 2025 | - | |
| 04001932 | Question about product ingredients | Closed | Normal | Mrs. Royce Kuphal | — | Darryl Jacobi | Chat | loyalty | 4h | ●Responded | 10/11 | — | — | May 24, 2025 | May 31, 2025 |