Juana Cruickshank
germaine_jacobs93@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07878224 | Gift card balance question | Open | Low | Juana Cruickshank | — |  Julie Hodkiewicz | returnswholesale | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 36659988 | Return after 30-day window | Solved | Normal | Juana Cruickshank | — | Julie Hodkiewicz | bopisinfluencerreturns | 4h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 69814375 | Cancel order request | Solved | High | Juana Cruickshank | — |  Jacklyn Dare | shade-match | 2d 19h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |
| 11504591 | Order arrived damaged | Pending | Normal | Juana Cruickshank | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Mar 28, 2026 | - | |
| 05757048 | Loyalty points not posting | Pending | Low | Juana Cruickshank | — |  Mr. Cade Senger | influencerbopis | - | —Skipped | — | — | — | Mar 24, 2026 | - | |
| 32927019 | Question about product ingredients | Pending | Normal | Juana Cruickshank | — |  Lily Raynor | — | - | —Skipped | — | — | — | Mar 23, 2026 | - | |
| 58722360 | Discount code not working | Solved | High | Juana Cruickshank | — |  Mr. Skyla Trantow | gift-cardinfluencer | 4h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 49026837 | Address change after shipping | Solved | Normal | Juana Cruickshank | — | Steve O'Conner | Chat | returnsinfluencerdamaged | 6h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 34902326 | Discount code not working | Solved | Low | Juana Cruickshank | — |  Vilma Gusikowski | samples | 10h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 32205195 | Shipping cost question | Open | High | Juana Cruickshank | — |  Amely Pacocha | wholesale | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 03437445 | Price match request | Pending | Normal | Juana Cruickshank | — |  Katrina Johns | Chat | fragrance | - | —Skipped | — | — | — | Feb 12, 2026 | - |
| 56424030 | Refund not received | Solved | Normal | Juana Cruickshank | — |  Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 49327753 | Shipping cost question | Closed | Normal | Juana Cruickshank | — |  Chaz Renner | Social | shade-match | 4h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 4, 2026 |
| 68845084 | Cancel order request | Solved | Normal | Juana Cruickshank | — |  Mr. Lonie Hudson | shippingreturns | 16h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 89638546 | Cancel subscription / Auto-replenish | Closed | Normal | Juana Cruickshank | — |  Leonard Waters-Howell | vipshade-match | 3h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 22, 2025 | |
| 49464349 | Item authenticity concern | Solved | Low | Juana Cruickshank | — |  Tommy Kuvalis | Phone | shipping | 2d 4h | ●Responded | 9/11 | — | — | Dec 8, 2025 | - |
| 71215023 | Refund not received | Solved | High | Juana Cruickshank | — | Amely Pacocha | vipbopisrefund | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 76803461 | Cancel subscription / Auto-replenish | Solved | Normal | Juana Cruickshank | — |  Dr. Mandy McLaughlin | samples | 6h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 09020240 | Shipping cost question | Solved | High | Juana Cruickshank | — | Vilma Gusikowski | Chat | refundloyaltyapp | 9d 23h | ●Responded | 2/5 | — | — | Nov 22, 2025 | - |
| 09048845 | App login problem | Solved | Normal | Juana Cruickshank | — | Chaz Renner | Chat | damagedbopis | 2d 14h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 84894676 | BOPIS order cancelled at store | Solved | Normal | Juana Cruickshank | — | Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 15206030 | Return after 30-day window | Solved | Low | Juana Cruickshank | — | Oscar O'Hara | Chat | returns | 10h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 96531979 | Gift card balance question | Solved | High | Juana Cruickshank | — | Vilma Gusikowski | wholesalesamples | 5h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 39527583 | Refund not received | Solved | Normal | Juana Cruickshank | — | Dr. Mandy McLaughlin | Social | influencershade-match | 7h | ⊘Not fired | — | — | — | Sep 23, 2025 | - |
| 20776883 | Shipping cost question | Solved | Normal | Juana Cruickshank | — | Amely Pacocha | Social | — | 5h | ⊘Not fired | — | — | — | Sep 22, 2025 | - |
| 44797741 | Insider tier issue | Solved | Low | Juana Cruickshank | — | Amely Pacocha | — | 22h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 35195902 | Question about product ingredients | Solved | Normal | Juana Cruickshank | — |  Yazmin Jast | Chat | fragranceshipping | 5h | ●Responded | 4/5 | — | — | Sep 17, 2025 | - |
| 24799560 | Restock alert for backorder | Closed | Normal | Juana Cruickshank | — | Dr. Mandy McLaughlin | Chat | gift-cardrefundreturns | 14h | ●Responded | 5/5 | — | — | Sep 14, 2025 | Sep 18, 2025 |
| 26672123 | Loyalty points not posting | Solved | Normal | Juana Cruickshank | — |  Ignatius Cummerata | Chat | wholesalesamplesfragrance | 2h | ⊘Not fired | — | — | — | Sep 9, 2025 | - |
| 90594535 | App crashes at checkout | Closed | Normal | Juana Cruickshank | — |  Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 11, 2025 | |
| 90353925 | BOPIS order cancelled at store | Closed | Low | Juana Cruickshank | — |  Mr. Eliza Gerhold IV | Chat | wholesale | 2d 1h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 |
| 80510849 | Question about product ingredients | Closed | Normal | Juana Cruickshank | — | Mr. Cade Senger | damaged | 5h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 26, 2025 | |
| 75981034 | Store experience feedback | Solved | Normal | Juana Cruickshank | — | Mr. Cade Senger | Chat | shade-matchshippingreturns | 18h | ●Responded | 10/11 | — | — | Aug 17, 2025 | - |
| 88018458 | Foundation match help | Solved | Normal | Juana Cruickshank | — |  Garth Dooley | Chat | bopis | 1d | ○Sent, no reply | — | — | — | Aug 11, 2025 | - |
| 06397305 | Wholesale order question | Pending | Normal | Juana Cruickshank | — | Katrina Johns | Phone | appinfluencer | - | —Skipped | — | — | — | Jul 30, 2025 | - |
| 04886449 | Cancel subscription / Auto-replenish | Closed | Normal | Juana Cruickshank | — | Faith Hilll | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Jul 27, 2025 | Aug 3, 2025 |
| 89117710 | App crashes at checkout | Open | Low | Juana Cruickshank | — |  Miss Amber Hintz Sr. | bopis | - | —Skipped | — | — | — | Jul 23, 2025 | - | |
| 34365252 | Birthday gift not received | Solved | Low | Juana Cruickshank | — | Vilma Gusikowski | Chat | — | 3h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 42714627 | Address change after shipping | Closed | High | Juana Cruickshank | — | Mr. Eliza Gerhold IV | Chat | samples | 5h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 14, 2025 |
| 92749291 | Klarna / Afterpay split issue | Solved | Normal | Juana Cruickshank | — | Ignatius Cummerata | samples | 2h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 53401877 | Refund not received | Pending | Normal | Juana Cruickshank | — | Vilma Gusikowski | Social | returnsapp | - | —Skipped | — | — | — | May 31, 2025 | - |
| 39911518 | Missing samples in order | Solved | Normal | Juana Cruickshank | — | Faith Hilll | Chat | gift-cardfragranceshade-match | 2d | ●Responded | 2/5 | — | — | May 27, 2025 | - |