Cecelia Hilll
franklin_hartmann61@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93190743 | Address change after shipping | Solved | Urgent | Cecelia Hilll | — |  Miss Amber Hintz Sr. | wholesalefragrancereturns | 6h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 25961458 | Influencer code not working | Solved | High | Cecelia Hilll | — |  Kip Schroeder IV | sampleswholesale | 3h | ●Responded | 10/11 | — | — | May 3, 2026 | - | |
| 37927849 | Where is my order? | Solved | Normal | Cecelia Hilll | — |  Katrina Johns | Chat | — | 4h | ○Sent, no reply | — | — | — | May 2, 2026 | - |
| 36709381 | Where is my order? | Closed | Normal | Cecelia Hilll | — |  Leonard Waters-Howell | fragrancesampleswholesale | 2h | ●Responded | 5/5 | — | — | Apr 17, 2026 | Apr 18, 2026 | |
| 60793346 | Store experience feedback | Closed | Normal | Cecelia Hilll | — |  Kaela Friesen | gift-card | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | |
| 12018698 | Return after 30-day window | Closed | Normal | Cecelia Hilll | — |  Tommy Kuvalis | Chat | returnsvip | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 |
| 31225328 | App crashes at checkout | Solved | Low | Cecelia Hilll | — |  Amely Pacocha | Chat | fragrancevip | 6h | ⊘Not fired | — | — | — | Feb 10, 2026 | - |
| 55759783 | Klarna / Afterpay split issue | Solved | Normal | Cecelia Hilll | — |  Faith Hilll | — | 6h | ●Responded | 10/11 | — | — | Jan 29, 2026 | - | |
| 30290548 | Cancel order request | Pending | Normal | Cecelia Hilll | — |  Vilma Gusikowski | Social | vipshade-matchwholesale | - | —Skipped | — | — | — | Jan 28, 2026 | - |
| 34343734 | Foundation match help | Solved | Normal | Cecelia Hilll | — | Kip Schroeder IV | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 41411141 | BOPIS order cancelled at store | Solved | Normal | Cecelia Hilll | — | Amely Pacocha | returnsvipbopis | 1h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 39446668 | Question about product ingredients | Solved | Low | Cecelia Hilll | — |  Ignatius Cummerata | — | 4h | ●Responded | 5/5 | — | — | Dec 20, 2025 | - | |
| 27462249 | Discount code not working | Solved | Low | Cecelia Hilll | — |  Dr. Mandy McLaughlin | Social | shippingshade-matchdamaged | 3h | ⊘Not fired | — | — | — | Dec 15, 2025 | - |
| 77256847 | Refund not received | Open | Normal | Cecelia Hilll | — |  Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Nov 30, 2025 | - |
| 83926763 | Missing samples in order | Solved | Normal | Cecelia Hilll | — |  Mr. Cade Senger | influencerreturnsvip | 2h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 93125595 | Shipping cost question | Solved | Urgent | Cecelia Hilll | — | Kaela Friesen | Chat | gift-card | 1d 20h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 09980171 | Shipping cost question | Solved | Normal | Cecelia Hilll | — |  Julie Hodkiewicz | — | 3h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 42210005 | App login problem | Solved | Normal | Cecelia Hilll | — |  Yazmin Jast | Phone | loyaltyreturns | 1h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 60510160 | Lost package follow-up | Solved | Normal | Cecelia Hilll | — | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 52514738 | Klarna / Afterpay split issue | Pending | Low | Cecelia Hilll | — | Julie Hodkiewicz | wholesalereturns | - | —Skipped | — | — | — | Oct 17, 2025 | - | |
| 43211289 | Pro discount enrollment | Closed | High | Cecelia Hilll | — | Tommy Kuvalis | — | 1d 10h | ●Responded | 2/5 | — | — | Oct 15, 2025 | Oct 24, 2025 | |
| 56402433 | Loyalty points not posting | Solved | Low | Cecelia Hilll | — | Mr. Cade Senger | samples | 5d 23h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 75157181 | Allergic reaction concern | Closed | Normal | Cecelia Hilll | — | Ignatius Cummerata | returns | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 5, 2025 | |
| 65834255 | Return after 30-day window | Solved | Low | Cecelia Hilll | — |  Chaz Renner | shipping | 5h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 58535789 | App crashes at checkout | Solved | Normal | Cecelia Hilll | — | Mr. Eliza Gerhold IV | gift-card | 5h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 22830830 | App login problem | Solved | Normal | Cecelia Hilll | — |  Darryl Jacobi | Chat | fragrance | 16h | ⊘Not fired | — | — | — | Sep 13, 2025 | - |
| 60617337 | Wrong shade sent | Closed | Low | Cecelia Hilll | — | Amely Pacocha | Chat | bopissamplesinfluencer | 4h | ●Responded | 4/11 | — | — | Sep 13, 2025 | Sep 17, 2025 |
| 43610377 | Missing samples in order | Closed | Normal | Cecelia Hilll | — | Faith Hilll | Chat | influencerreturns | 14h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 15, 2025 |
| 03820317 | Birthday gift not received | Solved | Normal | Cecelia Hilll | — |  Oscar O'Hara | bopisshade-matchdamaged | 21h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 57605320 | Missing items in shipment | Pending | Low | Cecelia Hilll | — | Miss Amber Hintz Sr. | Chat | influencershipping | - | —Skipped | — | — | — | Aug 5, 2025 | - |
| 05455214 | Missing samples in order | Solved | Low | Cecelia Hilll | — | Kaela Friesen | gift-card | 6d 19h | ●Responded | 3/5 | — | — | Jul 15, 2025 | - | |
| 56062758 | Store experience feedback | Solved | Normal | Cecelia Hilll | — | Vilma Gusikowski | Chat | shade-matchfragrancereturns | 1h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 38279395 | Lost package follow-up | Solved | Low | Cecelia Hilll | — |  Steve O'Conner | Phone | damagedsamplesapp | 12h | ⊘Not fired | — | — | — | Jul 9, 2025 | - |
| 21452738 | Return after 30-day window | Pending | High | Cecelia Hilll | — | Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Jun 25, 2025 | - | |
| 52595407 | Wholesale order question | Solved | Normal | Cecelia Hilll | — | Julie Hodkiewicz | damagedgift-card | 15h | ●Responded | 5/5 | — | — | Jun 22, 2025 | - | |
| 87919713 | Foundation match help | Closed | High | Cecelia Hilll | — | Mr. Eliza Gerhold IV | app | 16h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 24, 2025 | |
| 46234890 | Cancel order request | Closed | Normal | Cecelia Hilll | — |  Mr. Lonie Hudson | loyaltyreturns | 12h | ⊘Not fired | — | — | — | Jun 16, 2025 | Jun 19, 2025 | |
| 67833580 | BOPIS order cancelled at store | Solved | Urgent | Cecelia Hilll | — | Mr. Cade Senger | gift-card | 1d 21h | ●Responded | 4/5 | — | — | Jun 5, 2025 | - |