April Abernathy
martin.blanda@hotmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94434421 | Return after 30-day window | Closed | Normal | April Abernathy | — |  Tommy Kuvalis | Phone | shade-match | 18h | ○Sent, no reply | — | — | — | May 20, 2026 | May 26, 2026 |
| 44145807 | Influencer code not working | Solved | Normal | April Abernathy | — |  Mr. Lonie Hudson | shade-matchinfluencer | 1h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 13140264 | Where is my order? | Solved | Normal | April Abernathy | — |  Mr. Skyla Trantow | Chat | shade-match | 2h | ●Responded | 5/5 | — | — | May 15, 2026 | - |
| 43631208 | Order arrived damaged | Open | Normal | April Abernathy | — |  Chaz Renner | returnsvip | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 60924834 | Wholesale order question | Solved | Normal | April Abernathy | — |  Eula McKenzie | Chat | loyalty | 3h | ●Responded | 4/11 | — | — | May 7, 2026 | - |
| 92983946 | BOPIS pickup not ready | Solved | Normal | April Abernathy | — |  Dr. Mandy McLaughlin | fragrance | 2h | ⊘Not fired | — | — | — | May 6, 2026 | - | |
| 32756159 | Allergic reaction concern | Solved | Normal | April Abernathy | — | Mr. Skyla Trantow | appsamples | 2h | ●Responded | 10/11 | — | — | May 4, 2026 | - | |
| 67678235 | Klarna / Afterpay split issue | Closed | Normal | April Abernathy | — |  Vilma Gusikowski | Chat | wholesaleshade-matchsamples | 3h | ●Responded | 1/5 | — | — | Apr 10, 2026 | Apr 16, 2026 |
| 38905521 | App crashes at checkout | Solved | Normal | April Abernathy | — |  Katrina Johns | — | 8d 12h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 41940927 | Shipping cost question | Closed | Normal | April Abernathy | — | Tommy Kuvalis | Chat | wholesalereturnsbopis | 1d 2h | ○Sent, no reply | — | — | — | Mar 31, 2026 | Apr 3, 2026 |
| 46510761 | BOPIS pickup not ready | Solved | Normal | April Abernathy | — |  Ignatius Cummerata | Chat | wholesalesamplesreturns | 12h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - |
| 13800276 | Cancel order request | Solved | Low | April Abernathy | — |  Lily Raynor | Chat | refund | 3h | ●Responded | 2/5 | — | — | Mar 21, 2026 | - |
| 13165650 | BOPIS pickup not ready | Pending | High | April Abernathy | — |  Garth Dooley | Chat | loyalty | - | —Skipped | — | — | — | Mar 21, 2026 | - |
| 82111056 | Birthday gift not received | Closed | Normal | April Abernathy | — |  Faith Hilll | refundshippinggift-card | 12h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 23, 2026 | |
| 30349838 | Influencer code not working | Solved | Low | April Abernathy | — |  Mr. Cade Senger | Phone | shade-match | 3h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 41687133 | App crashes at checkout | Solved | High | April Abernathy | — |  Kip Schroeder IV | Phone | damagedbopisgift-card | 18h | ⊘Not fired | — | — | — | Mar 16, 2026 | - |
| 94341078 | Klarna / Afterpay split issue | Solved | Low | April Abernathy | — | Vilma Gusikowski | Chat | — | 1d 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 65673002 | Where is my order? | Open | Normal | April Abernathy | — | Mr. Lonie Hudson | Chat | samplesbopis | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 25211006 | Cancel order request | Solved | Normal | April Abernathy | — |  Oscar O'Hara | fragrancerefund | 1d 17h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 97596598 | Missing samples in order | Solved | Low | April Abernathy | — | Faith Hilll | Chat | returnsgift-cardinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - |
| 58925025 | Wrong shade sent | Closed | Low | April Abernathy | — |  Leonard Waters-Howell | shade-matchviployalty | 5h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 19, 2026 | |
| 24807637 | Klarna / Afterpay split issue | Solved | Low | April Abernathy | — |  Steve O'Conner | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 71276046 | Store experience feedback | Solved | Normal | April Abernathy | — |  Jacklyn Dare | bopisdamaged | 4d 12h | ●Responded | 3/5 | — | — | Feb 5, 2026 | - | |
| 73717888 | Refund not received | Solved | Normal | April Abernathy | — |  Julie Hodkiewicz | Chat | shipping | 1h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 71650626 | Refund not received | Solved | Urgent | April Abernathy | — | Chaz Renner | loyaltyreturnsbopis | 16h | ●Responded | 2/5 | — | — | Jan 9, 2026 | - | |
| 22238245 | Foundation match help | Pending | Normal | April Abernathy | — | Julie Hodkiewicz | vipshippingdamaged | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 59686224 | Address change after shipping | Pending | Normal | April Abernathy | — |  Miss Amber Hintz Sr. | apprefundreturns | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 58823513 | Loyalty points not posting | Solved | Normal | April Abernathy | — | Vilma Gusikowski | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 08055407 | Where is my order? | Closed | High | April Abernathy | — | Mr. Cade Senger | Phone | — | 6h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 23, 2025 |
| 57749634 | Discount code not working | Closed | Normal | April Abernathy | — | Julie Hodkiewicz | Social | returnsbopis | 2h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 24, 2025 |
| 58317734 | Price match request | Solved | Normal | April Abernathy | — | Mr. Cade Senger | Chat | samplesshade-matchgift-card | 3d 18h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 37987969 | Missing samples in order | Solved | Normal | April Abernathy | — | Tommy Kuvalis | returnsloyalty | 3d | ●Responded | 1/5 | — | — | Nov 11, 2025 | - | |
| 67613267 | BOPIS order cancelled at store | Closed | Normal | April Abernathy | — | Lily Raynor | Chat | appvip | 3d | ●Responded | 2/5 | — | — | Oct 16, 2025 | Oct 21, 2025 |
| 20138461 | App login problem | Solved | Low | April Abernathy | — | Oscar O'Hara | Chat | samples | 2h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 70201657 | Address change after shipping | Solved | Normal | April Abernathy | — | Dr. Mandy McLaughlin | — | 5d 22h | ●Responded | 1/5 | — | — | Sep 19, 2025 | - | |
| 96870461 | BOPIS pickup not ready | Solved | Normal | April Abernathy | — |  Amely Pacocha | — | 4h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - | |
| 50167062 | BOPIS pickup not ready | Solved | Normal | April Abernathy | — | Mr. Lonie Hudson | Chat | — | 6h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 03519405 | Where is my order? | Solved | Normal | April Abernathy | — | Steve O'Conner | returnssamplesdamaged | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 89555109 | Item authenticity concern | Solved | Normal | April Abernathy | — | Vilma Gusikowski | wholesaleapp | 4h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |
| 14368759 | Address change after shipping | Open | Normal | April Abernathy | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Jul 8, 2025 | - |
| 00447187 | Klarna / Afterpay split issue | Open | Normal | April Abernathy | — | Steve O'Conner | Chat | samplesshipping | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 98503844 | Allergic reaction concern | Pending | High | April Abernathy | — | Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Jun 27, 2025 | - |
| 92117151 | Order arrived damaged | Closed | Normal | April Abernathy | — | Oscar O'Hara | influencervipwholesale | 2h | ●Responded | 5/5 | — | — | Jun 24, 2025 | Jun 29, 2025 | |
| 12773780 | Store experience feedback | Solved | Normal | April Abernathy | — | Steve O'Conner | Social | — | 4h | ⊘Not fired | — | — | — | Jun 23, 2025 | - |
| 28929894 | Store experience feedback | Closed | Normal | April Abernathy | — | Katrina Johns | — | 1h | ●Responded | 9/11 | — | — | Jun 18, 2025 | Jun 24, 2025 | |
| 56230162 | Item authenticity concern | Solved | Normal | April Abernathy | — | Chaz Renner | — | 19h | ●Responded | 4/5 | — | — | Jun 8, 2025 | - | |
| 52060477 | Birthday gift not received | Closed | Normal | April Abernathy | — | Chaz Renner | Chat | wholesaleappfragrance | 2d 1h | ●Responded | 3/5 | — | — | Jun 2, 2025 | Jun 8, 2025 |
| 64768420 | Missing items in shipment | Closed | Low | April Abernathy | — | Tommy Kuvalis | refund | 2d | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 6, 2025 | |
| 84927131 | Foundation match help | Solved | Normal | April Abernathy | — | Julie Hodkiewicz | — | 6d 5h | ●Responded | 3/5 | — | — | May 28, 2025 | - |