Emerald Hoeger
curt_connelly-parisian92@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 66251758Foundation match help | Emerald Hoeger |  Yazmin Jast | May 19, 2026, 4:41 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 13527136Lost package follow-up | Emerald Hoeger |  Dr. Mandy McLaughlin | May 6, 2026, 3:49 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 07992660Restock alert for backorder | Emerald Hoeger |  Kaela Friesen | Mar 18, 2026, 5:38 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 16623701App crashes at checkout | Emerald Hoeger |  Eula McKenzie | Feb 26, 2026, 5:42 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 56107014Shipping cost question | Emerald Hoeger |  Darryl Jacobi | Feb 8, 2026, 2:55 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 68147571Lost package follow-up | Emerald Hoeger |  Mr. Lonie Hudson | Feb 1, 2026, 8:43 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 85618337Address change after shipping | Emerald Hoeger | Yazmin Jast | Jan 20, 2026, 7:25 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 21254302Gift card balance question | Emerald Hoeger |  Miss Amber Hintz Sr. | Jan 18, 2026, 9:36 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 72503791BOPIS pickup not ready | Emerald Hoeger | Eula McKenzie | Oct 26, 2025, 6:40 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 97604990Where is my order? | Emerald Hoeger |  Chaz Renner | Oct 1, 2025, 9:25 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 54937182Allergic reaction concern | Emerald Hoeger |  Oscar O'Hara | Sep 8, 2025, 11:05 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 17285128Influencer code not working | Emerald Hoeger |  Mr. Eliza Gerhold IV | Sep 6, 2025, 7:34 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 63388214Loyalty points not posting | Emerald Hoeger |  Tommy Kuvalis | Sep 5, 2025, 10:56 PM |
| 10/11 | The selection, the service, the app — all top tier. | 70221857Insider tier issue | Emerald Hoeger |  Kip Schroeder IV | Aug 27, 2025, 4:19 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 38253404Loyalty points not posting | Emerald Hoeger | Kaela Friesen | Aug 3, 2025, 4:29 AM |