Emerald Hoeger
curt_connelly-parisian92@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66251758 | Foundation match help | Solved | Normal | Emerald Hoeger | — |  Yazmin Jast | vipdamaged | 2d 18h | ●Responded | 9/11 | — | — | May 15, 2026 | - | |
| 13527136 | Lost package follow-up | Solved | Low | Emerald Hoeger | — |  Dr. Mandy McLaughlin | Chat | gift-cardrefund | 6h | ●Responded | 10/11 | — | — | May 4, 2026 | - |
| 89553022 | Missing samples in order | Solved | Normal | Emerald Hoeger | — |  Leonard Waters-Howell | Chat | bopis | 7h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 68547004 | Refund not received | Closed | Low | Emerald Hoeger | — |  Vilma Gusikowski | refundshade-match | 4h | ⊘Not fired | — | — | — | Apr 28, 2026 | May 4, 2026 | |
| 90780700 | Cancel order request | Solved | Low | Emerald Hoeger | — |  Miss Amber Hintz Sr. | bopisappdamaged | 4h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |
| 08151375 | Return after 30-day window | Solved | Normal | Emerald Hoeger | — | Vilma Gusikowski | shippingreturnsdamaged | 5h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 82753115 | Missing samples in order | Solved | Normal | Emerald Hoeger | — |  Kip Schroeder IV | Chat | wholesaleinfluencer | 2d 18h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 07992660 | Restock alert for backorder | Solved | Normal | Emerald Hoeger | — |  Kaela Friesen | Chat | wholesalesamples | 1h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - |
| 93730852 | Discount code not working | Solved | Normal | Emerald Hoeger | — |  Garth Dooley | Chat | gift-cardshade-match | 18h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - |
| 81030568 | Cancel subscription / Auto-replenish | Solved | Normal | Emerald Hoeger | — |  Katrina Johns | fragrance | 6h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 16623701 | App crashes at checkout | Closed | Normal | Emerald Hoeger | — |  Eula McKenzie | vipbopisshipping | 19h | ●Responded | 10/11 | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 15696557 | BOPIS order cancelled at store | Solved | High | Emerald Hoeger | — |  Steve O'Conner | Phone | refund | 1d 12h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - |
| 56107014 | Shipping cost question | Solved | Low | Emerald Hoeger | — |  Darryl Jacobi | Phone | loyalty | 4h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 69960114 | Allergic reaction concern | Solved | Normal | Emerald Hoeger | — | Kip Schroeder IV | damagedloyaltyinfluencer | 4h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 68147571 | Lost package follow-up | Solved | Low | Emerald Hoeger | — |  Mr. Lonie Hudson | refund | 5h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - | |
| 00165483 | Missing items in shipment | Solved | Normal | Emerald Hoeger | — | Darryl Jacobi | Chat | — | 2d 1h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 02756017 | Address change after shipping | Pending | Low | Emerald Hoeger | — |  Mr. Skyla Trantow | Phone | — | - | —Skipped | — | — | — | Jan 25, 2026 | - |
| 85618337 | Address change after shipping | Closed | Normal | Emerald Hoeger | — | Yazmin Jast | Chat | fragranceinfluencergift-card | 1h | ●Responded | 5/5 | — | — | Jan 19, 2026 | Jan 24, 2026 |
| 21254302 | Gift card balance question | Solved | Low | Emerald Hoeger | — | Miss Amber Hintz Sr. | bopis | 18h | ●Responded | 4/5 | — | — | Jan 16, 2026 | - | |
| 72895623 | Shipping cost question | Solved | Low | Emerald Hoeger | — |  Faith Hilll | loyaltyfragrancewholesale | 5h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 11665837 | Insider tier issue | Solved | Normal | Emerald Hoeger | — |  Ignatius Cummerata | Chat | bopisinfluencerapp | 7h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 72503791 | BOPIS pickup not ready | Solved | High | Emerald Hoeger | — | Eula McKenzie | — | 18h | ●Responded | 3/5 | — | — | Oct 23, 2025 | - | |
| 97604990 | Where is my order? | Solved | Normal | Emerald Hoeger | — |  Chaz Renner | influencershippingwholesale | 4h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 85737939 | Gift card balance question | Solved | Normal | Emerald Hoeger | — |  Jacklyn Dare | Social | — | 3h | ⊘Not fired | — | — | — | Sep 29, 2025 | - |
| 76248487 | Insider tier issue | Solved | Normal | Emerald Hoeger | — | Leonard Waters-Howell | Chat | appdamagedreturns | 2d 20h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - |
| 16618800 | Klarna / Afterpay split issue | Closed | High | Emerald Hoeger | — | Katrina Johns | Phone | returnsloyalty | 5h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 |
| 12648732 | Loyalty points not posting | Open | Normal | Emerald Hoeger | — | Dr. Mandy McLaughlin | returnsapployalty | - | —Skipped | — | — | — | Sep 11, 2025 | - | |
| 54937182 | Allergic reaction concern | Solved | Low | Emerald Hoeger | — |  Oscar O'Hara | Chat | — | 2h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - |
| 25892217 | Shipping cost question | Solved | Normal | Emerald Hoeger | — | Darryl Jacobi | Phone | returnsloyalty | 2d | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 63388214 | Loyalty points not posting | Solved | Normal | Emerald Hoeger | — |  Tommy Kuvalis | Chat | — | 2h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - |
| 17285128 | Influencer code not working | Solved | Normal | Emerald Hoeger | — |  Mr. Eliza Gerhold IV | loyaltyshade-match | 1h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - | |
| 39973368 | BOPIS pickup not ready | Solved | Low | Emerald Hoeger | — | Kaela Friesen | refundsamples | 1d 17h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 76185730 | Restock alert for backorder | Closed | High | Emerald Hoeger | — | Ignatius Cummerata | Chat | returnswholesaleshade-match | 8h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 3, 2025 |
| 30577374 | Missing items in shipment | Solved | Low | Emerald Hoeger | — | Ignatius Cummerata | returnswholesaledamaged | 1d 23h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 70221857 | Insider tier issue | Closed | Normal | Emerald Hoeger | — | Kip Schroeder IV | apployaltyreturns | 4h | ●Responded | 10/11 | — | — | Aug 25, 2025 | Aug 31, 2025 | |
| 70559425 | BOPIS order cancelled at store | Solved | Normal | Emerald Hoeger | — | Faith Hilll | — | 5h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 87497574 | Klarna / Afterpay split issue | Solved | Normal | Emerald Hoeger | — | Jacklyn Dare | refundloyalty | 5d 14h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |
| 38253404 | Loyalty points not posting | Solved | Normal | Emerald Hoeger | — | Kaela Friesen | Phone | damagedwholesale | 17h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - |
| 57868264 | BOPIS pickup not ready | Closed | High | Emerald Hoeger | — |  Lily Raynor | — | 11h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 17, 2025 | |
| 65601564 | Loyalty points not posting | Pending | Normal | Emerald Hoeger | — | Leonard Waters-Howell | Phone | damagedshade-match | - | —Skipped | — | — | — | Jul 9, 2025 | - |
| 01116154 | BOPIS order cancelled at store | Solved | Normal | Emerald Hoeger | — | Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 60481311 | Cancel order request | Solved | Normal | Emerald Hoeger | — | Yazmin Jast | bopisshippingrefund | 2h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 91299452 | App login problem | Solved | Low | Emerald Hoeger | — | Garth Dooley | Chat | bopisdamaged | 6h | ⊘Not fired | — | — | — | Jun 17, 2025 | - |
| 70143736 | Cancel order request | Solved | Normal | Emerald Hoeger | — | Yazmin Jast | samples | 2h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |
| 15532194 | Pro discount enrollment | Solved | Normal | Emerald Hoeger | — | Jacklyn Dare | Social | viployaltysamples | 22h | ⊘Not fired | — | — | — | Jun 16, 2025 | - |
| 80596091 | Birthday gift not received | Solved | Normal | Emerald Hoeger | — | Oscar O'Hara | fragranceshippingrefund | 6h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |