Aliyah Huel IV
violet_ernser@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 28895663 | Refund not received | Closed | Normal | — | fragrance | 5h | ○Sent, no reply | — | — | — | May 12, 2026 | May 14, 2026 | |||
| 70099436 | Refund not received | Open | Normal | — | vipshippinggift-card | - | —Skipped | — | — | — | Apr 30, 2026 | - | |||
| 75162965 | Address change after shipping | Solved | Normal | — | Chat | loyalty | 5h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | ||
| 62393833 | Store experience feedback | Open | Normal | — | fragranceinfluencer | - | —Skipped | — | — | — | Apr 25, 2026 | - | |||
| 37949376 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | vipgift-card | 2h | ○Sent, no reply | — | — | — | Apr 7, 2026 | Apr 14, 2026 | ||
| 82676073 | Missing samples in order | Pending | Normal | — | gift-card | - | —Skipped | — | — | — | Apr 3, 2026 | - | |||
| 16305400 | Gift card balance question | Solved | Normal | — | wholesale | 2d 1h | ●Responded | 4/11 | — | — | Mar 14, 2026 | - | |||
| 88057154 | Question about product ingredients | Solved | Normal | — | Chat | shipping | 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | ||
| 14217203 | Missing items in shipment | Closed | Normal | — | Phone | refundapployalty | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 | ||
| 89888686 | Missing items in shipment | Solved | Normal | — | Social | returns | 2h | ⊘Not fired | — | — | — | Feb 19, 2026 | - | ||
| 45713324 | Birthday gift not received | Closed | Normal | — | returnsvip | 1d | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 17, 2026 | |||
| 41210411 | Pro discount enrollment | Solved | Low | — | Social | influencersamples | 2h | ⊘Not fired | — | — | — | Feb 8, 2026 | - | ||
| 83287722 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | samplesgift-card | 21h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 19, 2026 | ||
| 83951453 | Restock alert for backorder | Closed | High | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 14, 2026 | ||
| 83457537 | Wrong shade sent | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 5, 2026 | ||
| 14293048 | Influencer code not working | Closed | Normal | — | Chat | — | 3h | ⊘Not fired | — | — | — | Dec 30, 2025 | Jan 5, 2026 | ||
| 98004707 | App crashes at checkout | Solved | Normal | — | — | 8d 15h | ●Responded | 2/5 | — | — | Dec 21, 2025 | - | |||
| 50144491 | Klarna / Afterpay split issue | Solved | Normal | — | bopisreturns | 2d 21h | ●Responded | 3/5 | — | — | Dec 19, 2025 | - | |||
| 48373238 | Foundation match help | Solved | Normal | — | refund | 2d 10h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |||
| 90617297 | Store experience feedback | Pending | High | — | Social | samplesfragrance | - | —Skipped | — | — | — | Nov 16, 2025 | - | ||
| 93215766 | Insider tier issue | Solved | High | — | — | 3h | ●Responded | 3/5 | — | — | Oct 28, 2025 | - | |||
| 04329412 | Cancel order request | Closed | Low | — | apprefundsamples | 4h | ●Responded | 3/5 | — | — | Oct 18, 2025 | Oct 21, 2025 | |||
| 37786785 | Foundation match help | Solved | Normal | — | — | 1h | ●Responded | 5/5 | — | — | Oct 11, 2025 | - | |||
| 95102388 | Gift card balance question | Solved | Normal | — | vipwholesalereturns | 3h | ●Responded | 5/5 | — | — | Oct 7, 2025 | - | |||
| 75887316 | Wholesale order question | Closed | High | — | Chat | shippingloyalty | 4h | ○Sent, no reply | — | — | — | Sep 21, 2025 | Sep 26, 2025 | ||
| 12689497 | BOPIS pickup not ready | Closed | Urgent | — | Chat | fragrancedamaged | 2d 8h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 26, 2025 | ||
| 76048875 | Allergic reaction concern | Closed | Low | — | samples | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 21, 2025 | |||
| 50616843 | App login problem | Pending | Low | — | Chat | shade-matchreturns | - | —Skipped | — | — | — | Sep 10, 2025 | - | ||
| 58366405 | Missing samples in order | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 1, 2025 | Aug 2, 2025 | ||
| 69696294 | Cancel subscription / Auto-replenish | Pending | Normal | — | shade-match | - | —Skipped | — | — | — | Jul 29, 2025 | - | |||
| 10648444 | Klarna / Afterpay split issue | Closed | Normal | — | damagedshippinginfluencer | 2d 9h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 25, 2025 | |||
| 05789049 | Address change after shipping | Solved | Normal | — | Chat | — | 5d 9h | ●Responded | 3/5 | — | — | Jul 4, 2025 | - | ||
| 54772101 | Return after 30-day window | Solved | High | — | Chat | shade-matchgift-card | 2d 6h | ●Responded | 3/5 | — | — | Jun 30, 2025 | - | ||
| 07166490 | Pro discount enrollment | Solved | High | — | Chat | bopisloyalty | 1h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | ||
| 72439671 | Refund not received | Pending | High | — | Phone | — | - | —Skipped | — | — | — | Jun 13, 2025 | - | ||
| 46935961 | Influencer code not working | Closed | Normal | — | refund | 6h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | |||
| 81646877 | Question about product ingredients | Solved | Normal | — | fragrancesamplesshipping | 2d 5h | ●Responded | 9/11 | — | — | Jun 7, 2025 | - | |||
| 30168508 | Missing items in shipment | Solved | Normal | — | — | 12h | ○Sent, no reply | — | — | — | May 29, 2025 | - |