Gerard Ledner DVM
mohammad.abbott@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26250779 | Question about product ingredients | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 21448654 | Return after 30-day window | Solved | Urgent | — | — | 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |||
| 51113746 | Allergic reaction concern | Solved | Normal | — | Chat | sampleswholesaleapp | 4h | ●Responded | 9/11 | — | — | Mar 28, 2026 | - | ||
| 35302042 | Order arrived damaged | Solved | Normal | — | Chat | — | 23h | ●Responded | 5/5 | — | — | Mar 26, 2026 | - | ||
| 03412658 | Klarna / Afterpay split issue | Solved | Urgent | — | Chat | — | 13h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - | ||
| 21046643 | Gift card balance question | Solved | High | — | influencershade-match | 4h | ⊘Not fired | — | — | — | Mar 6, 2026 | - | |||
| 62995847 | Lost package follow-up | Solved | Normal | — | — | 2d 17h | ⊘Not fired | — | — | — | Mar 2, 2026 | - | |||
| 10205694 | Foundation match help | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | ||
| 15779171 | App login problem | Solved | Normal | — | Chat | vipshade-match | 5h | ●Responded | 3/5 | — | — | Feb 27, 2026 | - | ||
| 41199645 | Discount code not working | Pending | Low | — | Social | vip | - | —Skipped | — | — | — | Feb 20, 2026 | - | ||
| 23895820 | Cancel order request | Solved | Normal | — | shade-match | 1d 19h | ●Responded | 4/11 | — | — | Jan 31, 2026 | - | |||
| 20632230 | Question about product ingredients | Solved | Normal | — | Chat | — | 14h | ⊘Not fired | — | — | — | Jan 23, 2026 | - | ||
| 23174472 | Where is my order? | Closed | Normal | — | Chat | — | 2d 2h | ●Responded | 4/5 | — | — | Jan 23, 2026 | Feb 1, 2026 | ||
| 93933239 | Allergic reaction concern | Solved | Normal | — | Chat | wholesaleshade-match | 1d 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | ||
| 91751139 | Allergic reaction concern | Solved | Normal | — | bopisdamaged | 2h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |||
| 25096089 | Where is my order? | Solved | Urgent | — | Chat | damaged | 19h | ●Responded | 5/5 | — | — | Jan 16, 2026 | - | ||
| 40226222 | Missing samples in order | Closed | Low | — | loyaltybopisreturns | 3h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 20, 2026 | |||
| 87813247 | Return after 30-day window | Open | Normal | — | Social | gift-cardfragrancevip | - | —Skipped | — | — | — | Dec 18, 2025 | - | ||
| 71385989 | Item authenticity concern | Solved | Normal | — | viprefund | 1h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |||
| 77247613 | App crashes at checkout | Pending | Normal | — | shipping | - | —Skipped | — | — | — | Dec 6, 2025 | - | |||
| 82932395 | Refund not received | Solved | Low | — | bopisreturnsrefund | 11h | ●Responded | 5/5 | — | — | Dec 4, 2025 | - | |||
| 44251200 | Pro discount enrollment | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | ||
| 62462400 | Cancel order request | Solved | Normal | — | Chat | returns | 2h | ●Responded | 5/5 | — | — | Nov 8, 2025 | - | ||
| 66817644 | Restock alert for backorder | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 3, 2025 | |||
| 41966976 | Influencer code not working | Solved | Normal | — | Chat | returnsshade-match | 3h | ●Responded | 5/5 | — | — | Oct 17, 2025 | - | ||
| 05589819 | Pro discount enrollment | Solved | Low | — | Chat | fragrance | 5h | ●Responded | 5/5 | — | — | Oct 16, 2025 | - | ||
| 41654136 | Wrong shade sent | Closed | Normal | — | Chat | samples | 3h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 16, 2025 | ||
| 22544169 | Allergic reaction concern | Pending | Normal | — | shippingvip | - | —Skipped | — | — | — | Sep 25, 2025 | - | |||
| 12347692 | Refund not received | Solved | Low | — | refundgift-card | 7h | ⊘Not fired | — | — | — | Sep 19, 2025 | - | |||
| 02156030 | Refund not received | Solved | Normal | — | loyaltyapp | 6h | ●Responded | 4/5 | — | — | Sep 13, 2025 | - | |||
| 93653351 | Gift card balance question | Closed | Normal | — | appshippingsamples | 2d 18h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 6, 2025 | |||
| 85699101 | Refund not received | Solved | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |||
| 30724914 | Discount code not working | Closed | Normal | — | Chat | appsamples | 2d 10h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 29, 2025 | ||
| 97790403 | Shipping cost question | Pending | Low | — | Chat | fragranceshade-matchloyalty | - | —Skipped | — | — | — | Aug 18, 2025 | - | ||
| 59905534 | Insider tier issue | Closed | High | — | wholesalegift-card | 5h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 24, 2025 | |||
| 61545187 | Lost package follow-up | Solved | High | — | — | 5h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |||
| 84979416 | Foundation match help | Solved | Normal | — | wholesale | 1h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |||
| 02476658 | Loyalty points not posting | Solved | Normal | — | Phone | refund | 20h | ⊘Not fired | — | — | — | Jun 3, 2025 | - | ||
| 27155152 | App login problem | Solved | Normal | — | bopisrefund | 4h | ●Responded | 4/5 | — | — | May 29, 2025 | - | |||
| 36991909 | App login problem | Solved | Normal | — | Chat | — | 5d 6h | ○Sent, no reply | — | — | — | May 29, 2025 | - |