Santos Auer
skyla.medhurst-fahey99@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18225845 | App crashes at checkout | Solved | Normal | Santos Auer | — |  Darryl Jacobi | Chat | returnsgift-card | 8h | ●Responded | 5/5 | — | — | May 10, 2026 | - |
| 91861187 | Foundation match help | Solved | Low | Santos Auer | — |  Tommy Kuvalis | damaged | 18h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 28503329 | BOPIS order cancelled at store | Solved | Normal | Santos Auer | — |  Chaz Renner | wholesalebopisdamaged | 2h | ●Responded | 5/5 | — | — | May 3, 2026 | - | |
| 21595979 | Pro discount enrollment | Closed | Normal | Santos Auer | — |  Eula McKenzie | returns | 1h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 6, 2026 | |
| 55497745 | Cancel subscription / Auto-replenish | Solved | Low | Santos Auer | — |  Miss Amber Hintz Sr. | shade-matchshippingbopis | 2h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 53001231 | Pro discount enrollment | Closed | Normal | Santos Auer | — |  Kaela Friesen | Chat | influencergift-card | 5h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 14, 2026 |
| 27887163 | Foundation match help | Pending | Low | Santos Auer | — |  Oscar O'Hara | vip | - | —Skipped | — | — | — | Mar 19, 2026 | - | |
| 03489786 | Question about product ingredients | Solved | Low | Santos Auer | — |  Leonard Waters-Howell | — | 1d | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 80417041 | Cancel order request | Solved | Normal | Santos Auer | — |  Ignatius Cummerata | loyalty | 1h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 46390404 | Gift card balance question | Solved | High | Santos Auer | — | Darryl Jacobi | loyaltyapp | 10h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 85239178 | Store experience feedback | Pending | High | Santos Auer | — | Leonard Waters-Howell | shippingvip | - | —Skipped | — | — | — | Feb 17, 2026 | - | |
| 32789234 | Where is my order? | Solved | Normal | Santos Auer | — | Ignatius Cummerata | returns | 6h | ⊘Not fired | — | — | — | Feb 11, 2026 | - | |
| 53626849 | Cancel subscription / Auto-replenish | Pending | Low | Santos Auer | — |  Garth Dooley | Chat | refundfragrancevip | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 37322913 | App crashes at checkout | Solved | High | Santos Auer | — |  Mr. Lonie Hudson | refundshade-matchshipping | 3d 4h | ⊘Not fired | — | — | — | Jan 22, 2026 | - | |
| 37913966 | Missing samples in order | Solved | Normal | Santos Auer | — | Garth Dooley | — | 2d 8h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 77609058 | Loyalty points not posting | Closed | Normal | Santos Auer | — | Leonard Waters-Howell | shade-matchshippingfragrance | 6h | ●Responded | 10/11 | — | — | Jan 16, 2026 | Jan 17, 2026 | |
| 47834668 | Discount code not working | Solved | High | Santos Auer | — |  Mr. Skyla Trantow | — | 2h | ●Responded | 5/5 | — | — | Jan 16, 2026 | - | |
| 54616359 | App crashes at checkout | Solved | Low | Santos Auer | — | Mr. Lonie Hudson | Chat | fragrancegift-card | 9h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 04886476 | Shipping cost question | Solved | Normal | Santos Auer | — | Mr. Lonie Hudson | Phone | loyaltydamaged | 1d | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 92781769 | BOPIS pickup not ready | Closed | Urgent | Santos Auer | — | Mr. Lonie Hudson | — | 1d 6h | ●Responded | 9/11 | — | — | Dec 13, 2025 | Dec 20, 2025 | |
| 00238734 | BOPIS pickup not ready | Pending | Normal | Santos Auer | — |  Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Nov 25, 2025 | - |
| 56138877 | Refund not received | Solved | Normal | Santos Auer | — |  Katrina Johns | Phone | appwholesalerefund | 8h | ⊘Not fired | — | — | — | Nov 21, 2025 | - |
| 17440659 | Discount code not working | Closed | Normal | Santos Auer | — | Mr. Lonie Hudson | returns | 13h | ●Responded | 10/11 | — | — | Nov 14, 2025 | Nov 18, 2025 | |
| 56248210 | App crashes at checkout | Solved | Urgent | Santos Auer | — |  Kip Schroeder IV | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 64054631 | Cancel order request | Open | Normal | Santos Auer | — | Eula McKenzie | Chat | bopiswholesale | - | —Skipped | — | — | — | Nov 12, 2025 | - |
| 24258367 | BOPIS order cancelled at store | Solved | Normal | Santos Auer | — |  Faith Hilll | Chat | loyalty | 23h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - |
| 16748718 | Missing samples in order | Solved | Low | Santos Auer | — | Garth Dooley | Chat | bopisshade-matchreturns | 6h | ●Responded | 7/11 | — | — | Sep 18, 2025 | - |
| 53198988 | Price match request | Solved | Normal | Santos Auer | — | Leonard Waters-Howell | shade-match | 19h | ●Responded | 2/5 | — | — | Aug 30, 2025 | - | |
| 37851394 | Cancel subscription / Auto-replenish | Solved | Low | Santos Auer | — | Mr. Skyla Trantow | Chat | bopisgift-card | 1h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - |
| 01596442 | Refund not received | Solved | Normal | Santos Auer | — | Kip Schroeder IV | Chat | bopissampleswholesale | 1d 14h | ⊘Not fired | — | — | — | Aug 21, 2025 | - |
| 05735763 | Order arrived damaged | Solved | High | Santos Auer | — | Ignatius Cummerata | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 67710649 | Cancel order request | Solved | Normal | Santos Auer | — | Leonard Waters-Howell | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 65731871 | Missing items in shipment | Solved | Low | Santos Auer | — | Leonard Waters-Howell | vipgift-cardloyalty | 1h | ●Responded | 5/5 | — | — | Jul 24, 2025 | - | |
| 21476570 | Gift card balance question | Closed | Normal | Santos Auer | — | Dr. Mandy McLaughlin | wholesalesamples | 1d 11h | ●Responded | 1/5 | — | — | Jul 8, 2025 | Jul 15, 2025 | |
| 16266013 | Wholesale order question | Solved | Normal | Santos Auer | — | Kip Schroeder IV | Social | — | 2d 10h | ⊘Not fired | — | — | — | Jul 4, 2025 | - |
| 07016841 | App login problem | Solved | Normal | Santos Auer | — | Mr. Skyla Trantow | vip | 2d 22h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 99209522 | Pro discount enrollment | Pending | Low | Santos Auer | — |  Julie Hodkiewicz | Chat | fragrance | - | —Skipped | — | — | — | May 27, 2025 | - |
| 22354534 | App login problem | Pending | Normal | Santos Auer | — |  Steve O'Conner | — | - | —Skipped | — | — | — | May 23, 2025 | - |