Mr. Felipe O'Conner
shane_ernser@hotmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67653937 | Missing samples in order | Solved | Normal | Mr. Felipe O'Conner | — |  Kaela Friesen | shade-matchrefund | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 31810105 | Wrong shade sent | Solved | Urgent | Mr. Felipe O'Conner | — |  Julie Hodkiewicz | returnsgift-card | 8d 23h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 97102983 | App login problem | Pending | Normal | Mr. Felipe O'Conner | — |  Yazmin Jast | Chat | shippingwholesalefragrance | - | —Skipped | — | — | — | May 12, 2026 | - |
| 60932369 | BOPIS order cancelled at store | Pending | Normal | Mr. Felipe O'Conner | — |  Kip Schroeder IV | samples | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 49507313 | Order arrived damaged | Closed | Low | Mr. Felipe O'Conner | — |  Eula McKenzie | Phone | — | 2d 10h | ●Responded | 2/5 | — | — | May 1, 2026 | May 11, 2026 |
| 74232347 | Cancel order request | Closed | Normal | Mr. Felipe O'Conner | — |  Miss Amber Hintz Sr. | wholesaleloyalty | 5h | ●Responded | 4/5 | — | — | Mar 31, 2026 | Apr 7, 2026 | |
| 63626389 | Discount code not working | Closed | Low | Mr. Felipe O'Conner | — |  Steve O'Conner | Chat | fragrancewholesaleloyalty | 8d 11h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Apr 1, 2026 |
| 30211627 | App crashes at checkout | Solved | Normal | Mr. Felipe O'Conner | — | Julie Hodkiewicz | refund | 6h | ●Responded | 5/5 | — | — | Feb 22, 2026 | - | |
| 67633611 | Price match request | Solved | Low | Mr. Felipe O'Conner | — |  Chaz Renner | bopisshippingreturns | 4h | ●Responded | 5/5 | — | — | Feb 19, 2026 | - | |
| 16021518 | Insider tier issue | Solved | High | Mr. Felipe O'Conner | — |  Amely Pacocha | samplesfragrancerefund | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 85515942 | App login problem | Solved | Normal | Mr. Felipe O'Conner | — |  Jacklyn Dare | refund | 1d 6h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 22179261 | Shipping cost question | Solved | High | Mr. Felipe O'Conner | — | Jacklyn Dare | app | 1d 15h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 81333813 | Gift card balance question | Closed | Normal | Mr. Felipe O'Conner | — | Eula McKenzie | loyalty | 8d 11h | ●Responded | 2/5 | — | — | Jan 22, 2026 | Feb 5, 2026 | |
| 87988736 | Cancel order request | Solved | Normal | Mr. Felipe O'Conner | — | Eula McKenzie | Chat | appfragrance | 2h | ⊘Not fired | — | — | — | Jan 19, 2026 | - |
| 31955287 | Price match request | Solved | Normal | Mr. Felipe O'Conner | — |  Dr. Mandy McLaughlin | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 72564175 | Order arrived damaged | Solved | Normal | Mr. Felipe O'Conner | — |  Tommy Kuvalis | vipwholesaleshade-match | 15h | ⊘Not fired | — | — | — | Jan 9, 2026 | - | |
| 30536958 | BOPIS order cancelled at store | Solved | Normal | Mr. Felipe O'Conner | — |  Mr. Lonie Hudson | Chat | — | 23h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 62244585 | Address change after shipping | Solved | Normal | Mr. Felipe O'Conner | — | Julie Hodkiewicz | — | 15h | ●Responded | 7/11 | — | — | Jan 3, 2026 | - | |
| 77751247 | Store experience feedback | Solved | Normal | Mr. Felipe O'Conner | — | Eula McKenzie | Chat | sampleswholesaleapp | 1d | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 42508336 | App login problem | Closed | Low | Mr. Felipe O'Conner | — | Steve O'Conner | Social | — | 20h | ⊘Not fired | — | — | — | Jan 1, 2026 | Jan 9, 2026 |
| 17318895 | Where is my order? | Solved | Low | Mr. Felipe O'Conner | — |  Faith Hilll | shipping | 3d 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 76915174 | Wholesale order question | Closed | Normal | Mr. Felipe O'Conner | — |  Ignatius Cummerata | Chat | appshippinggift-card | 3h | ⊘Not fired | — | — | — | Dec 23, 2025 | Dec 25, 2025 |
| 92586179 | Where is my order? | Open | Normal | Mr. Felipe O'Conner | — | Dr. Mandy McLaughlin | returnssamplesgift-card | - | —Skipped | — | — | — | Dec 4, 2025 | - | |
| 86744291 | Allergic reaction concern | Closed | Normal | Mr. Felipe O'Conner | — | Dr. Mandy McLaughlin | vipsamples | 2h | ○Sent, no reply | — | — | — | Dec 4, 2025 | Dec 11, 2025 | |
| 03530387 | Birthday gift not received | Pending | High | Mr. Felipe O'Conner | — | Kip Schroeder IV | bopiswholesalesamples | - | —Skipped | — | — | — | Nov 27, 2025 | - | |
| 34977635 | Refund not received | Closed | Urgent | Mr. Felipe O'Conner | — | Mr. Lonie Hudson | shade-matchreturnswholesale | 1d 2h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 5, 2025 | |
| 98240504 | Cancel subscription / Auto-replenish | Open | Low | Mr. Felipe O'Conner | — |  Lily Raynor | damagedsamplesbopis | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 55541189 | Allergic reaction concern | Pending | High | Mr. Felipe O'Conner | — | Julie Hodkiewicz | damagedgift-cardapp | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 64179689 | Insider tier issue | Closed | High | Mr. Felipe O'Conner | — | Lily Raynor | Social | wholesalereturnssamples | 6h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 6, 2025 |
| 99797835 | Address change after shipping | Solved | Normal | Mr. Felipe O'Conner | — | Kip Schroeder IV | damaged | 18h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 67063603 | Wrong shade sent | Pending | Normal | Mr. Felipe O'Conner | — | Amely Pacocha | Chat | samplesvipreturns | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 44605734 | Birthday gift not received | Pending | Normal | Mr. Felipe O'Conner | — | Miss Amber Hintz Sr. | damagedloyaltyfragrance | - | —Skipped | — | — | — | Sep 30, 2025 | - | |
| 66882812 | Missing samples in order | Solved | Low | Mr. Felipe O'Conner | — | Yazmin Jast | Chat | app | 3h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 25160471 | Insider tier issue | Solved | Low | Mr. Felipe O'Conner | — | Miss Amber Hintz Sr. | — | 1h | ⊘Not fired | — | — | — | Sep 18, 2025 | - | |
| 77831592 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Felipe O'Conner | — | Eula McKenzie | Chat | bopisgift-card | 10h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - |
| 80523586 | Cancel subscription / Auto-replenish | Solved | Normal | Mr. Felipe O'Conner | — |  Katrina Johns | Chat | appshippingvip | 15h | ●Responded | 10/11 | — | — | Sep 2, 2025 | - |
| 75827262 | Wholesale order question | Solved | Normal | Mr. Felipe O'Conner | — |  Mr. Skyla Trantow | — | 5h | ●Responded | 9/11 | — | — | Aug 19, 2025 | - | |
| 33105102 | Return after 30-day window | Solved | High | Mr. Felipe O'Conner | — | Mr. Lonie Hudson | Social | — | 2d 18h | ⊘Not fired | — | — | — | Aug 18, 2025 | - |
| 90644416 | Loyalty points not posting | Closed | Low | Mr. Felipe O'Conner | — | Dr. Mandy McLaughlin | shade-match | 6h | ●Responded | 3/5 | — | — | Aug 11, 2025 | Aug 15, 2025 | |
| 88439082 | Insider tier issue | Solved | Normal | Mr. Felipe O'Conner | — | Chaz Renner | vipwholesale | 2d 14h | ●Responded | 2/5 | — | — | Jul 25, 2025 | - | |
| 03647509 | Restock alert for backorder | Closed | Low | Mr. Felipe O'Conner | — | Yazmin Jast | Chat | bopisvip | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | Jul 23, 2025 |
| 16023638 | Item authenticity concern | Solved | Normal | Mr. Felipe O'Conner | — | Faith Hilll | samples | 5h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - | |
| 67200066 | Pro discount enrollment | Solved | Normal | Mr. Felipe O'Conner | — | Julie Hodkiewicz | gift-cardfragrance | 5h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 87655276 | Return after 30-day window | Closed | Urgent | Mr. Felipe O'Conner | — | Yazmin Jast | Chat | appinfluencerfragrance | 3d 16h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 27, 2025 |
| 63534799 | Gift card balance question | Pending | Normal | Mr. Felipe O'Conner | — | Eula McKenzie | Social | — | - | —Skipped | — | — | — | May 30, 2025 | - |
| 69566781 | Insider tier issue | Pending | Normal | Mr. Felipe O'Conner | — | Miss Amber Hintz Sr. | Chat | returnsrefund | - | —Skipped | — | — | — | May 28, 2025 | - |