Alton Greenfelder
yasmin90@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 93461980Price match request | Alton Greenfelder |  Mr. Eliza Gerhold IV | Mar 24, 2026, 11:22 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 62962435Wrong shade sent | Alton Greenfelder |  Lily Raynor | Feb 21, 2026, 5:41 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 66056206Store experience feedback | Alton Greenfelder |  Yazmin Jast | Feb 17, 2026, 2:20 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 40550514Foundation match help | Alton Greenfelder |  Leonard Waters-Howell | Dec 26, 2025, 6:29 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 48951187Cancel subscription / Auto-replenish | Alton Greenfelder |  Katrina Johns | Dec 23, 2025, 6:06 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 64723899Gift card balance question | Alton Greenfelder |  Julie Hodkiewicz | Nov 18, 2025, 6:02 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 82473476Missing samples in order | Alton Greenfelder |  Kip Schroeder IV | Oct 22, 2025, 12:32 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 77000372Where is my order? | Alton Greenfelder |  Mr. Lonie Hudson | Aug 31, 2025, 1:45 AM |
| 4/5 | Bring back the old loyalty point structure. | 56756666Address change after shipping | Alton Greenfelder |  Eula McKenzie | Jul 17, 2025, 11:55 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 56806925Store experience feedback | Alton Greenfelder | Leonard Waters-Howell | Jun 19, 2025, 10:22 AM |