Ray Armstrong
clarence_moen19@hotmail.com
Showing 1 - 21 of 21
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 02995976Lost package follow-up | Ray Armstrong |  Julie Hodkiewicz | May 19, 2026, 7:10 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 95307524Item authenticity concern | Ray Armstrong |  Amely Pacocha | Feb 23, 2026, 6:50 AM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 97474117Birthday gift not received | Ray Armstrong |  Dr. Mandy McLaughlin | Feb 19, 2026, 10:39 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 13640302Item authenticity concern | Ray Armstrong |  Steve O'Conner | Jan 31, 2026, 12:25 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 58266317Restock alert for backorder | Ray Armstrong |  Kip Schroeder IV | Jan 8, 2026, 2:22 AM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 46720849App crashes at checkout | Ray Armstrong |  Mr. Eliza Gerhold IV | Dec 13, 2025, 8:59 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 49465282Foundation match help | Ray Armstrong |  Garth Dooley | Nov 18, 2025, 9:21 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 08431051Klarna / Afterpay split issue | Ray Armstrong | Steve O'Conner | Nov 14, 2025, 3:21 AM |
| 5/5 | Loyalty program for non-Insiders too. | 49323098App crashes at checkout | Ray Armstrong |  Jacklyn Dare | Oct 28, 2025, 5:58 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 61359464Order arrived damaged | Ray Armstrong | Julie Hodkiewicz | Sep 27, 2025, 12:16 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 65274123Order arrived damaged | Ray Armstrong |  Eula McKenzie | Sep 5, 2025, 7:56 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 18791783Allergic reaction concern | Ray Armstrong |  Mr. Skyla Trantow | Sep 2, 2025, 5:22 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 99633695Cancel subscription / Auto-replenish | Ray Armstrong |  Darryl Jacobi | Aug 9, 2025, 11:09 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 07649762Refund not received | Ray Armstrong |  Tommy Kuvalis | Aug 7, 2025, 10:10 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 59537341Where is my order? | Ray Armstrong | Tommy Kuvalis | Aug 2, 2025, 8:07 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 51434468Address change after shipping | Ray Armstrong | Dr. Mandy McLaughlin | Jul 18, 2025, 2:42 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 90759103Loyalty points not posting | Ray Armstrong | Garth Dooley | Jun 21, 2025, 8:38 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 48182315Gift card balance question | Ray Armstrong |  Ignatius Cummerata | Jun 13, 2025, 9:21 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 79203489Birthday gift not received | Ray Armstrong |  Yazmin Jast | Jun 9, 2025, 4:57 PM |
| 5/5 | Smaller sample sizes that aren't single-use. | 96222455Cancel subscription / Auto-replenish | Ray Armstrong | Amely Pacocha | May 29, 2025, 2:13 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 85548806Wrong shade sent | Ray Armstrong |  Mr. Lonie Hudson | May 27, 2025, 6:30 PM |