Arthur Gutmann
mozelle2@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09838980 | Missing samples in order | Closed | Normal | Arthur Gutmann | — |  Darryl Jacobi | damagedwholesale | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 27, 2026 | |
| 10119231 | Address change after shipping | Closed | Normal | Arthur Gutmann | — |  Leonard Waters-Howell | Chat | shippingfragrance | 8h | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 |
| 64314214 | Restock alert for backorder | Open | Low | Arthur Gutmann | — |  Julie Hodkiewicz | bopis | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 75284495 | Missing samples in order | Closed | Normal | Arthur Gutmann | — |  Faith Hilll | shippingshade-match | 3h | ⊘Not fired | — | — | — | Mar 31, 2026 | Apr 7, 2026 | |
| 85921841 | Restock alert for backorder | Solved | Normal | Arthur Gutmann | — | Faith Hilll | wholesale | 7h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 81274930 | Item authenticity concern | Pending | Normal | Arthur Gutmann | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Feb 10, 2026 | - | |
| 20051150 | Item authenticity concern | Open | Normal | Arthur Gutmann | — |  Kip Schroeder IV | Chat | refundbopissamples | - | —Skipped | — | — | — | Feb 8, 2026 | - |
| 82335668 | Loyalty points not posting | Pending | Normal | Arthur Gutmann | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 94654939 | Insider tier issue | Solved | Low | Arthur Gutmann | — | Darryl Jacobi | Phone | gift-cardapprefund | 5h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - |
| 00751490 | Question about product ingredients | Solved | Normal | Arthur Gutmann | — |  Mr. Cade Senger | shade-matchrefund | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 47067166 | Discount code not working | Solved | Normal | Arthur Gutmann | — |  Tommy Kuvalis | loyaltysamples | 1d | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 00788995 | Address change after shipping | Solved | High | Arthur Gutmann | — |  Mr. Eliza Gerhold IV | Phone | — | 15h | ●Responded | 3/5 | — | — | Dec 25, 2025 | - |
| 09070828 | Loyalty points not posting | Solved | Low | Arthur Gutmann | — | Oscar O'Hara | vipappreturns | 3h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 45216074 | Klarna / Afterpay split issue | Closed | High | Arthur Gutmann | — | Oscar O'Hara | samples | 2h | ●Responded | 10/11 | — | — | Dec 17, 2025 | Dec 24, 2025 | |
| 45426391 | Pro discount enrollment | Solved | High | Arthur Gutmann | — | Leonard Waters-Howell | Chat | bopis | 4h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - |
| 83094915 | Lost package follow-up | Solved | Normal | Arthur Gutmann | — | Oscar O'Hara | Chat | fragrance | 1d 14h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 53466144 | Lost package follow-up | Closed | Low | Arthur Gutmann | — | Oscar O'Hara | damaged | 12h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 | |
| 41488270 | Refund not received | Solved | Normal | Arthur Gutmann | — |  Yazmin Jast | refund | 2d 19h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 41531579 | Address change after shipping | Solved | Normal | Arthur Gutmann | — |  Kaela Friesen | shade-matchdamaged | 12h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 41533284 | Cancel order request | Solved | Normal | Arthur Gutmann | — | Mr. Cade Senger | Chat | returnsshippingfragrance | 16h | ●Responded | 10/11 | — | — | Oct 20, 2025 | - |
| 89499116 | Store experience feedback | Open | High | Arthur Gutmann | — | Kaela Friesen | — | - | —Skipped | — | — | — | Oct 12, 2025 | - | |
| 89109321 | Missing samples in order | Pending | Normal | Arthur Gutmann | — |  Amely Pacocha | Chat | appbopis | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 02891397 | Klarna / Afterpay split issue | Solved | Normal | Arthur Gutmann | — | Darryl Jacobi | loyaltydamaged | 12h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 82295321 | Pro discount enrollment | Solved | Normal | Arthur Gutmann | — |  Chaz Renner | Chat | refund | 1d 20h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 80748547 | Refund not received | Closed | Urgent | Arthur Gutmann | — |  Ignatius Cummerata | Chat | influencerrefund | 19h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 6, 2025 |
| 90530912 | Pro discount enrollment | Closed | Normal | Arthur Gutmann | — | Kaela Friesen | bopisdamaged | 2d 9h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 9, 2025 | |
| 22159299 | Item authenticity concern | Solved | Normal | Arthur Gutmann | — | Oscar O'Hara | Chat | loyaltysamples | 5h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 40019706 | Foundation match help | Closed | High | Arthur Gutmann | — |  Eula McKenzie | fragrancesamplesinfluencer | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 30, 2025 | |
| 02205668 | Shipping cost question | Closed | Normal | Arthur Gutmann | — | Amely Pacocha | Phone | — | 16h | ○Sent, no reply | — | — | — | Aug 19, 2025 | Aug 22, 2025 |
| 18866630 | Question about product ingredients | Open | High | Arthur Gutmann | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Aug 8, 2025 | - |
| 67794263 | App login problem | Solved | Low | Arthur Gutmann | — |  Steve O'Conner | app | 8d 11h | ⊘Not fired | — | — | — | Aug 3, 2025 | - | |
| 36896224 | Lost package follow-up | Solved | Normal | Arthur Gutmann | — | Mr. Cade Senger | — | 6h | ●Responded | 10/11 | — | — | Jul 27, 2025 | - | |
| 12257679 | Foundation match help | Solved | Normal | Arthur Gutmann | — | Julie Hodkiewicz | vipreturns | 2d 6h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 57196467 | Wholesale order question | Solved | Normal | Arthur Gutmann | — | Faith Hilll | Phone | samplesshade-matchinfluencer | 15h | ●Responded | 10/11 | — | — | Jun 27, 2025 | - |
| 71534659 | Loyalty points not posting | Pending | Normal | Arthur Gutmann | — |  Garth Dooley | Social | returnsapp | - | —Skipped | — | — | — | Jun 20, 2025 | - |
| 10413902 | Insider tier issue | Pending | Normal | Arthur Gutmann | — |  Miss Amber Hintz Sr. | Chat | gift-card | - | —Skipped | — | — | — | Jun 13, 2025 | - |
| 77543770 | Item authenticity concern | Solved | Low | Arthur Gutmann | — | Amely Pacocha | Chat | — | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 12201246 | Restock alert for backorder | Solved | Low | Arthur Gutmann | — | Ignatius Cummerata | Chat | returns | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 36373869 | Missing samples in order | Solved | High | Arthur Gutmann | — | Vilma Gusikowski | samplesinfluencerrefund | 1h | ○Sent, no reply | — | — | — | May 26, 2025 | - |