Helga Kunde
carole.botsford28@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51312642 | Lost package follow-up | Closed | Normal | Helga Kunde | — |  Mr. Eliza Gerhold IV | app | 23h | ○Sent, no reply | — | — | — | May 16, 2026 | May 23, 2026 | |
| 85992597 | Return after 30-day window | Solved | Normal | Helga Kunde | — |  Ignatius Cummerata | Chat | gift-card | 2d | ●Responded | 3/5 | — | — | May 13, 2026 | - |
| 25804864 | BOPIS order cancelled at store | Closed | Normal | Helga Kunde | — | Ignatius Cummerata | — | 14h | ●Responded | 4/5 | — | — | Apr 23, 2026 | Apr 25, 2026 | |
| 12147321 | Price match request | Solved | High | Helga Kunde | — |  Garth Dooley | wholesalesamplesvip | 16h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 14305998 | Allergic reaction concern | Solved | Low | Helga Kunde | — |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 01992943 | Price match request | Solved | High | Helga Kunde | — |  Lily Raynor | Chat | damaged | 20h | ⊘Not fired | — | — | — | Mar 31, 2026 | - |
| 14774184 | Address change after shipping | Closed | Low | Helga Kunde | — | Ignatius Cummerata | shipping | 4h | ●Responded | 10/11 | — | — | Mar 10, 2026 | Mar 12, 2026 | |
| 76429769 | Klarna / Afterpay split issue | Solved | Normal | Helga Kunde | — |  Oscar O'Hara | Chat | vipshippingrefund | 2h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 52308278 | Birthday gift not received | Solved | Normal | Helga Kunde | — | Darryl Jacobi | refundsamples | 2h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - | |
| 18864587 | Restock alert for backorder | Solved | Low | Helga Kunde | — |  Tommy Kuvalis | Chat | damagedvip | 5h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 53856212 | Store experience feedback | Solved | Low | Helga Kunde | — | Tommy Kuvalis | Social | refundvipdamaged | 1h | ⊘Not fired | — | — | — | Feb 10, 2026 | - |
| 20237439 | Discount code not working | Pending | Normal | Helga Kunde | — |  Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 85267800 | Item authenticity concern | Solved | Normal | Helga Kunde | — | Ignatius Cummerata | Social | fragranceinfluencerrefund | 8d 14h | ⊘Not fired | — | — | — | Jan 29, 2026 | - |
| 61277287 | Order arrived damaged | Pending | Normal | Helga Kunde | — |  Mr. Lonie Hudson | Chat | damagedappvip | - | —Skipped | — | — | — | Jan 27, 2026 | - |
| 55808415 | Insider tier issue | Pending | Normal | Helga Kunde | — |  Steve O'Conner | loyalty | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 40983763 | Allergic reaction concern | Solved | Normal | Helga Kunde | — | Steve O'Conner | Chat | bopisshade-matchgift-card | 1d | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 49438165 | Birthday gift not received | Solved | High | Helga Kunde | — | Steve O'Conner | influencerrefundvip | 2d 18h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 16920770 | Question about product ingredients | Solved | Low | Helga Kunde | — | Mr. Cade Senger | bopisinfluencer | 3h | ●Responded | 5/5 | — | — | Jan 6, 2026 | - | |
| 61402097 | Price match request | Solved | Normal | Helga Kunde | — | Tommy Kuvalis | — | 2d 10h | ●Responded | 4/5 | — | — | Jan 5, 2026 | - | |
| 46712682 | Refund not received | Closed | Low | Helga Kunde | — |  Chaz Renner | — | 20h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 4, 2026 | |
| 50976187 | Gift card balance question | Solved | Urgent | Helga Kunde | — |  Mr. Skyla Trantow | — | 3d 20h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 86211071 | Discount code not working | Solved | Normal | Helga Kunde | — |  Vilma Gusikowski | Phone | shade-match | 20h | ●Responded | 5/5 | — | — | Nov 12, 2025 | - |
| 00599630 | Cancel subscription / Auto-replenish | Solved | Normal | Helga Kunde | — | Chaz Renner | returns | 2d 19h | ●Responded | 4/5 | — | — | Nov 11, 2025 | - | |
| 42475906 | Missing samples in order | Closed | Normal | Helga Kunde | — | Mr. Lonie Hudson | Chat | shippinginfluencer | 3h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 4, 2025 |
| 73824996 | Pro discount enrollment | Solved | Low | Helga Kunde | — | Ignatius Cummerata | Social | — | 1h | ⊘Not fired | — | — | — | Oct 23, 2025 | - |
| 08754354 | App crashes at checkout | Solved | Low | Helga Kunde | — | Mr. Lonie Hudson | refundshade-matchloyalty | 9h | ●Responded | 5/5 | — | — | Oct 15, 2025 | - | |
| 22815367 | Foundation match help | Open | Low | Helga Kunde | — | Mr. Eliza Gerhold IV | loyalty | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 32137966 | App login problem | Solved | Normal | Helga Kunde | — | Lily Raynor | — | 3h | ●Responded | 4/5 | — | — | Sep 30, 2025 | - | |
| 40554326 | Pro discount enrollment | Solved | Low | Helga Kunde | — | Oscar O'Hara | vip | 5h | ⊘Not fired | — | — | — | Sep 17, 2025 | - | |
| 19639296 | BOPIS order cancelled at store | Solved | High | Helga Kunde | — | Mr. Eliza Gerhold IV | Chat | — | 13h | ●Responded | 4/5 | — | — | Sep 1, 2025 | - |
| 44995414 | Address change after shipping | Pending | Urgent | Helga Kunde | — | Garth Dooley | Chat | gift-cardsamplesrefund | - | —Skipped | — | — | — | Aug 25, 2025 | - |
| 89134920 | Shipping cost question | Closed | Normal | Helga Kunde | — | Steve O'Conner | Chat | shippingreturns | 19h | ●Responded | 5/5 | — | — | Aug 19, 2025 | Aug 22, 2025 |
| 31147254 | Loyalty points not posting | Pending | Normal | Helga Kunde | — |  Eula McKenzie | Chat | samples | - | —Skipped | — | — | — | Aug 18, 2025 | - |
| 62241720 | App login problem | Solved | Normal | Helga Kunde | — |  Jacklyn Dare | Chat | vipfragrancedamaged | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 50487040 | Cancel order request | Closed | High | Helga Kunde | — | Steve O'Conner | refundsamples | 4h | ●Responded | 4/5 | — | — | Aug 14, 2025 | Aug 15, 2025 | |
| 53566257 | Cancel subscription / Auto-replenish | Solved | Normal | Helga Kunde | — | Mr. Cade Senger | shipping | 6h | ●Responded | 7/11 | — | — | Aug 12, 2025 | - | |
| 51594713 | Where is my order? | Solved | Low | Helga Kunde | — |  Kip Schroeder IV | influencerfragrancewholesale | 6h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | |
| 46395056 | Item authenticity concern | Solved | High | Helga Kunde | — | Kip Schroeder IV | — | 2d 22h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 17795434 | App login problem | Pending | Normal | Helga Kunde | — | Jacklyn Dare | returns | - | —Skipped | — | — | — | Jul 10, 2025 | - | |
| 22007887 | Question about product ingredients | Solved | Urgent | Helga Kunde | — | Mr. Lonie Hudson | Chat | bopisshade-match | 3h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 08741445 | Item authenticity concern | Closed | Normal | Helga Kunde | — | Oscar O'Hara | Chat | loyaltysamplesapp | 4h | ●Responded | 5/5 | — | — | May 28, 2025 | Jun 1, 2025 |