Edwin Hammes
dayne_greenfelder@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69616423 | Item authenticity concern | Solved | Normal | Edwin Hammes | — |  Steve O'Conner | Chat | shade-matchwholesalevip | 14h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 61815900 | Wrong shade sent | Solved | Low | Edwin Hammes | — |  Faith Hilll | Chat | wholesaleshipping | 1d 15h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 17210901 | BOPIS pickup not ready | Pending | High | Edwin Hammes | — | Steve O'Conner | Phone | samples | - | —Skipped | — | — | — | Apr 21, 2026 | - |
| 81053655 | Insider tier issue | Closed | Normal | Edwin Hammes | — |  Mr. Lonie Hudson | app | 1h | ●Responded | 4/5 | — | — | Apr 13, 2026 | Apr 18, 2026 | |
| 27207767 | BOPIS pickup not ready | Solved | Normal | Edwin Hammes | — | Steve O'Conner | wholesale | 9h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 00507776 | Birthday gift not received | Solved | Normal | Edwin Hammes | — |  Julie Hodkiewicz | influencershade-match | 17h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 29415030 | Klarna / Afterpay split issue | Closed | Normal | Edwin Hammes | — | Mr. Lonie Hudson | Social | shade-matchgift-card | 7h | ⊘Not fired | — | — | — | Apr 8, 2026 | Apr 9, 2026 |
| 77677898 | Discount code not working | Solved | Normal | Edwin Hammes | — |  Leonard Waters-Howell | Chat | bopisvip | 1h | ⊘Not fired | — | — | — | Mar 4, 2026 | - |
| 79794033 | Discount code not working | Closed | Normal | Edwin Hammes | — |  Lily Raynor | Chat | vip | 1d 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 23, 2026 |
| 29321452 | Lost package follow-up | Solved | Low | Edwin Hammes | — |  Tommy Kuvalis | Chat | refundvip | 10h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 17813996 | App login problem | Solved | Low | Edwin Hammes | — |  Darryl Jacobi | Phone | wholesalefragrance | 6h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 64170415 | App login problem | Closed | Low | Edwin Hammes | — |  Katrina Johns | Chat | vipgift-cardrefund | 12h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 29, 2026 |
| 75413690 | Pro discount enrollment | Closed | Normal | Edwin Hammes | — | Faith Hilll | fragrance | 1h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 21, 2026 | |
| 84305047 | App crashes at checkout | Solved | High | Edwin Hammes | — |  Miss Amber Hintz Sr. | loyalty | 2h | ⊘Not fired | — | — | — | Jan 9, 2026 | - | |
| 31188096 | Item authenticity concern | Closed | Normal | Edwin Hammes | — |  Kip Schroeder IV | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 8, 2026 |
| 79445059 | Cancel order request | Closed | Normal | Edwin Hammes | — |  Mr. Eliza Gerhold IV | Chat | — | 9d 18h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 23, 2025 |
| 00103572 | Gift card balance question | Solved | Low | Edwin Hammes | — |  Mr. Cade Senger | Chat | — | 12h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - |
| 22869955 | Gift card balance question | Solved | Normal | Edwin Hammes | — |  Oscar O'Hara | loyalty | 2d 16h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - | |
| 73444390 | Wholesale order question | Solved | Normal | Edwin Hammes | — |  Chaz Renner | — | 4h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 63227504 | Foundation match help | Pending | Normal | Edwin Hammes | — | Faith Hilll | influencerloyalty | - | —Skipped | — | — | — | Nov 19, 2025 | - | |
| 56165414 | Missing samples in order | Solved | Low | Edwin Hammes | — |  Garth Dooley | — | 4h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | |
| 27641191 | BOPIS pickup not ready | Pending | Low | Edwin Hammes | — | Lily Raynor | Chat | refunddamaged | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 67964388 | Birthday gift not received | Closed | Normal | Edwin Hammes | — |  Jacklyn Dare | — | 1d | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 27, 2025 | |
| 91256949 | Discount code not working | Solved | High | Edwin Hammes | — |  Eula McKenzie | Chat | refund | 22h | ●Responded | 4/5 | — | — | Oct 14, 2025 | - |
| 68459627 | Wholesale order question | Solved | Urgent | Edwin Hammes | — |  Amely Pacocha | loyaltybopisshipping | 8h | ●Responded | 10/11 | — | — | Oct 13, 2025 | - | |
| 26588432 | Item authenticity concern | Solved | Low | Edwin Hammes | — |  Mr. Skyla Trantow | — | 4h | ●Responded | 4/5 | — | — | Oct 6, 2025 | - | |
| 40276931 | Missing samples in order | Pending | Low | Edwin Hammes | — |  Dr. Mandy McLaughlin | Social | — | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 14754052 | Insider tier issue | Closed | Normal | Edwin Hammes | — | Steve O'Conner | appinfluencerfragrance | 6h | ●Responded | 5/5 | — | — | Sep 19, 2025 | Sep 20, 2025 | |
| 35823151 | Allergic reaction concern | Closed | Normal | Edwin Hammes | — | Mr. Lonie Hudson | — | 10h | ●Responded | 5/5 | — | — | Sep 4, 2025 | Sep 12, 2025 | |
| 28013160 | BOPIS pickup not ready | Solved | Low | Edwin Hammes | — | Oscar O'Hara | influencershade-match | 2h | ●Responded | 1/11 | — | — | Sep 3, 2025 | - | |
| 21617376 | Question about product ingredients | Solved | Normal | Edwin Hammes | — | Lily Raynor | returnsshade-matchapp | 5h | ●Responded | 4/5 | — | — | Sep 2, 2025 | - | |
| 41208968 | Loyalty points not posting | Closed | High | Edwin Hammes | — | Mr. Lonie Hudson | returnssamplesdamaged | 13h | ●Responded | 3/5 | — | — | Aug 25, 2025 | Aug 31, 2025 | |
| 37480484 | Wrong shade sent | Open | Normal | Edwin Hammes | — | Eula McKenzie | Chat | returnsloyalty | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 26885343 | Wrong shade sent | Solved | High | Edwin Hammes | — | Lily Raynor | returns | 1d 17h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 43298489 | Loyalty points not posting | Closed | Normal | Edwin Hammes | — | Lily Raynor | Chat | samplesloyalty | 1h | ●Responded | 4/5 | — | — | Jul 15, 2025 | Jul 17, 2025 |
| 66473504 | Missing samples in order | Closed | Normal | Edwin Hammes | — | Darryl Jacobi | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 17, 2025 |
| 69758999 | Missing samples in order | Pending | Normal | Edwin Hammes | — | Mr. Skyla Trantow | Chat | refundvip | - | —Skipped | — | — | — | Jun 30, 2025 | - |
| 48512837 | Pro discount enrollment | Solved | Normal | Edwin Hammes | — | Eula McKenzie | fragrance | 4h | ●Responded | 9/11 | — | — | Jun 6, 2025 | - | |
| 94394552 | Lost package follow-up | Solved | Low | Edwin Hammes | — | Mr. Cade Senger | gift-cardvipinfluencer | 15h | ⊘Not fired | — | — | — | Jun 4, 2025 | - | |
| 37007084 | Lost package follow-up | Solved | Normal | Edwin Hammes | — | Mr. Cade Senger | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 76755586 | Refund not received | Solved | High | Edwin Hammes | — | Lily Raynor | Phone | gift-card | 6h | ●Responded | 1/5 | — | — | May 26, 2025 | - |
| 33585142 | Cancel subscription / Auto-replenish | Solved | Normal | Edwin Hammes | — | Amely Pacocha | influencer | 2h | ⊘Not fired | — | — | — | May 23, 2025 | - |