Drew Casper
felipa.walker-kling@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94264122 | Loyalty points not posting | Closed | Low | Drew Casper | — |  Miss Amber Hintz Sr. | — | 4h | ○Sent, no reply | — | — | — | May 13, 2026 | May 19, 2026 | |
| 15494001 | Wrong shade sent | Closed | High | Drew Casper | — |  Katrina Johns | shippinggift-card | 18h | ○Sent, no reply | — | — | — | May 4, 2026 | May 7, 2026 | |
| 29690558 | App crashes at checkout | Pending | Normal | Drew Casper | — |  Amely Pacocha | returnsshade-matchvip | - | —Skipped | — | — | — | Apr 28, 2026 | - | |
| 86077895 | Birthday gift not received | Closed | Low | Drew Casper | — |  Ignatius Cummerata | Chat | gift-card | 19h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 28, 2026 |
| 06509312 | Birthday gift not received | Closed | Low | Drew Casper | — |  Steve O'Conner | Chat | samples | 19h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 30, 2026 |
| 05406334 | Loyalty points not posting | Closed | Normal | Drew Casper | — |  Tommy Kuvalis | Chat | fragrance | 6h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 23, 2026 |
| 87229481 | Restock alert for backorder | Closed | Normal | Drew Casper | — |  Lily Raynor | Chat | damagedappbopis | 4h | ●Responded | 3/5 | — | — | Feb 12, 2026 | Feb 18, 2026 |
| 19674062 | Allergic reaction concern | Open | Normal | Drew Casper | — | Tommy Kuvalis | damaged | - | —Skipped | — | — | — | Jan 27, 2026 | - | |
| 66871564 | BOPIS pickup not ready | Solved | Normal | Drew Casper | — |  Kaela Friesen | damaged | 4h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 93229083 | App login problem | Solved | Normal | Drew Casper | — |  Jacklyn Dare | Social | — | 13h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 81338219 | Shipping cost question | Solved | Low | Drew Casper | — |  Chaz Renner | bopis | 15h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 72480014 | Allergic reaction concern | Solved | Normal | Drew Casper | — |  Yazmin Jast | Phone | loyaltyshipping | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 01772595 | Cancel subscription / Auto-replenish | Solved | Normal | Drew Casper | — | Lily Raynor | samplesviprefund | 2h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 10390299 | Discount code not working | Closed | High | Drew Casper | — | Yazmin Jast | Social | — | 18h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 25, 2025 |
| 01808372 | App login problem | Solved | High | Drew Casper | — |  Vilma Gusikowski | wholesalereturns | 5h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 55255245 | Gift card balance question | Solved | Normal | Drew Casper | — |  Kip Schroeder IV | Phone | gift-card | 7d 12h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 99064017 | Question about product ingredients | Solved | Normal | Drew Casper | — | Jacklyn Dare | Phone | vipinfluencersamples | 2h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - |
| 64725848 | Insider tier issue | Solved | High | Drew Casper | — |  Dr. Mandy McLaughlin | Chat | influencerrefund | 21h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 35499185 | Gift card balance question | Solved | Normal | Drew Casper | — | Miss Amber Hintz Sr. | Phone | — | 1d | ●Responded | 5/5 | — | — | Nov 18, 2025 | - |
| 15106903 | Address change after shipping | Solved | Normal | Drew Casper | — |  Julie Hodkiewicz | — | 6h | ⊘Not fired | — | — | — | Oct 30, 2025 | - | |
| 07222946 | Missing items in shipment | Closed | Normal | Drew Casper | — |  Darryl Jacobi | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 6, 2025 | Oct 9, 2025 |
| 29449991 | Gift card balance question | Solved | Low | Drew Casper | — |  Mr. Eliza Gerhold IV | influencersamples | 8h | ●Responded | 5/5 | — | — | Oct 1, 2025 | - | |
| 14174750 | Foundation match help | Open | Normal | Drew Casper | — | Vilma Gusikowski | shippingreturns | - | —Skipped | — | — | — | Sep 29, 2025 | - | |
| 47412138 | Question about product ingredients | Closed | Normal | Drew Casper | — | Kaela Friesen | Chat | shippingbopis | 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 |
| 14020060 | BOPIS order cancelled at store | Solved | Normal | Drew Casper | — | Darryl Jacobi | fragrancevip | 2d 16h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 46982926 | App crashes at checkout | Solved | Normal | Drew Casper | — | Darryl Jacobi | samplesgift-card | 2d 14h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | |
| 22992935 | Klarna / Afterpay split issue | Closed | Normal | Drew Casper | — | Jacklyn Dare | Chat | influencerbopisloyalty | 5h | ⊘Not fired | — | — | — | Aug 19, 2025 | Aug 25, 2025 |
| 88435461 | Missing items in shipment | Closed | Normal | Drew Casper | — | Steve O'Conner | Chat | shippingviprefund | 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 16, 2025 |
| 62603924 | Birthday gift not received | Solved | Normal | Drew Casper | — | Kip Schroeder IV | appbopissamples | 3h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 40168184 | Loyalty points not posting | Closed | Normal | Drew Casper | — |  Faith Hilll | — | 16h | ⊘Not fired | — | — | — | Jul 26, 2025 | Aug 1, 2025 | |
| 59512959 | Store experience feedback | Solved | Normal | Drew Casper | — | Darryl Jacobi | Chat | — | 7h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 42452421 | Where is my order? | Closed | Normal | Drew Casper | — | Ignatius Cummerata | Phone | fragranceshipping | 12h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 7, 2025 |
| 23561842 | Store experience feedback | Solved | Normal | Drew Casper | — |  Oscar O'Hara | Phone | — | 3h | ●Responded | 10/11 | — | — | Jun 26, 2025 | - |
| 32754401 | Restock alert for backorder | Solved | Normal | Drew Casper | — | Vilma Gusikowski | Chat | apployaltygift-card | 2h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 88439572 | Pro discount enrollment | Solved | Normal | Drew Casper | — |  Mr. Skyla Trantow | shippingloyaltydamaged | 3h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 22704334 | Pro discount enrollment | Solved | Normal | Drew Casper | — | Amely Pacocha | bopisappreturns | 20h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 53612381 | Where is my order? | Solved | Normal | Drew Casper | — | Oscar O'Hara | fragrancewholesale | 2h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 32861309 | Klarna / Afterpay split issue | Solved | Normal | Drew Casper | — | Steve O'Conner | Phone | apprefund | 1h | ⊘Not fired | — | — | — | May 26, 2025 | - |