Latoya Watsica
Silver Lake Studios·kelvin91@silverlakestudios.tv
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93131703 | Allergic reaction concern | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Ignatius Cummerata | Chat | — | 1d 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 49859636 | Gift card balance question | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Mr. Cade Senger | samplesfragrance | 3h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 70866589 | Item authenticity concern | Closed | Normal | Latoya Watsica | Silver Lake Studios |  Steve O'Conner | Phone | fragrancevipshipping | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 14, 2026 |
| 87472009 | Birthday gift not received | Pending | Normal | Latoya Watsica | Silver Lake Studios |  Lily Raynor | refundwholesale | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 60811916 | Store experience feedback | Solved | Low | Latoya Watsica | Silver Lake Studios |  Mr. Lonie Hudson | Phone | loyaltyshippingbopis | 11h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 80014398 | Missing items in shipment | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Yazmin Jast | Phone | appdamagedsamples | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 36777876 | Store experience feedback | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Tommy Kuvalis | damagedvipfragrance | 6h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 04521833 | Wholesale order question | Solved | Urgent | Latoya Watsica | Silver Lake Studios |  Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 22421937 | Missing samples in order | Closed | Normal | Latoya Watsica | Silver Lake Studios | Steve O'Conner | Chat | shipping | 23h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 17, 2026 |
| 44720175 | Return after 30-day window | Pending | Normal | Latoya Watsica | Silver Lake Studios | Steve O'Conner | — | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 96419321 | App crashes at checkout | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Jacklyn Dare | Chat | — | 3h | ●Responded | 5/5 | — | — | Feb 5, 2026 | - |
| 73914543 | Question about product ingredients | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Faith Hilll | Phone | damagedbopisgift-card | 1h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 17407863 | App login problem | Solved | Low | Latoya Watsica | Silver Lake Studios |  Eula McKenzie | Phone | viprefundsamples | 3h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 86274662 | App login problem | Closed | High | Latoya Watsica | Silver Lake Studios |  Amely Pacocha | — | 15h | ○Sent, no reply | — | — | — | Jan 18, 2026 | Jan 26, 2026 | |
| 96629397 | Influencer code not working | Pending | Low | Latoya Watsica | Silver Lake Studios |  Julie Hodkiewicz | Chat | refundshipping | - | —Skipped | — | — | — | Jan 11, 2026 | - |
| 89464495 | Birthday gift not received | Closed | Normal | Latoya Watsica | Silver Lake Studios | Faith Hilll | bopisapp | 7h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 4, 2026 | |
| 88209309 | Restock alert for backorder | Solved | Normal | Latoya Watsica | Silver Lake Studios | Mr. Cade Senger | gift-card | 5h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 71189033 | Missing items in shipment | Closed | Normal | Latoya Watsica | Silver Lake Studios | Faith Hilll | Social | — | 5h | ⊘Not fired | — | — | — | Dec 27, 2025 | Dec 30, 2025 |
| 54198488 | BOPIS order cancelled at store | Solved | High | Latoya Watsica | Silver Lake Studios |  Oscar O'Hara | influencer | 4d 5h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 09567523 | Refund not received | Solved | Normal | Latoya Watsica | Silver Lake Studios |  Kip Schroeder IV | Social | shippingfragrancereturns | 8h | ⊘Not fired | — | — | — | Nov 7, 2025 | - |
| 98244348 | Klarna / Afterpay split issue | Solved | Normal | Latoya Watsica | Silver Lake Studios | Yazmin Jast | Chat | refundviployalty | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 29865258 | Missing items in shipment | Solved | Normal | Latoya Watsica | Silver Lake Studios | Eula McKenzie | Social | refundfragrancevip | 1d 23h | ⊘Not fired | — | — | — | Oct 21, 2025 | - |
| 25736106 | Gift card balance question | Closed | Normal | Latoya Watsica | Silver Lake Studios |  Chaz Renner | — | 1h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 17, 2025 | |
| 88630947 | Foundation match help | Closed | Normal | Latoya Watsica | Silver Lake Studios | Jacklyn Dare | loyalty | 21h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 17, 2025 | |
| 99467252 | Discount code not working | Solved | Urgent | Latoya Watsica | Silver Lake Studios |  Mr. Skyla Trantow | Chat | samplesloyalty | 6h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - |
| 01861671 | Loyalty points not posting | Solved | Normal | Latoya Watsica | Silver Lake Studios | Faith Hilll | samplesreturnsvip | 1h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | |
| 21917908 | Item authenticity concern | Solved | Normal | Latoya Watsica | Silver Lake Studios | Steve O'Conner | Chat | refundreturns | 4h | ●Responded | 9/11 | — | — | Sep 11, 2025 | - |
| 96592600 | Foundation match help | Open | Low | Latoya Watsica | Silver Lake Studios | Eula McKenzie | returns | - | —Skipped | — | — | — | Aug 31, 2025 | - | |
| 40098617 | Klarna / Afterpay split issue | Closed | High | Latoya Watsica | Silver Lake Studios | Jacklyn Dare | Chat | loyalty | 2d 8h | ⊘Not fired | — | — | — | Aug 25, 2025 | Sep 3, 2025 |
| 89440081 | Allergic reaction concern | Solved | High | Latoya Watsica | Silver Lake Studios | Kip Schroeder IV | — | 1d | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 74439020 | Gift card balance question | Solved | Low | Latoya Watsica | Silver Lake Studios | Ignatius Cummerata | gift-cardreturnsfragrance | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 91686390 | App login problem | Solved | Low | Latoya Watsica | Silver Lake Studios | Mr. Skyla Trantow | wholesaleloyalty | 2d 2h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 01211797 | Cancel order request | Closed | Low | Latoya Watsica | Silver Lake Studios | Tommy Kuvalis | loyalty | 6h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 4, 2025 | |
| 06477003 | Refund not received | Pending | Low | Latoya Watsica | Silver Lake Studios |  Katrina Johns | returnssamples | - | —Skipped | — | — | — | Jun 25, 2025 | - | |
| 13368348 | Shipping cost question | Closed | Urgent | Latoya Watsica | Silver Lake Studios | Tommy Kuvalis | Chat | — | 8d 4h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jul 4, 2025 |
| 27910353 | Wrong shade sent | Solved | Normal | Latoya Watsica | Silver Lake Studios | Mr. Skyla Trantow | Chat | — | 4h | ⊘Not fired | — | — | — | Jun 11, 2025 | - |
| 31212848 | Wrong shade sent | Solved | Normal | Latoya Watsica | Silver Lake Studios | Mr. Lonie Hudson | Social | loyaltygift-card | 5h | ⊘Not fired | — | — | — | Jun 6, 2025 | - |
| 99419310 | Wholesale order question | Closed | Low | Latoya Watsica | Silver Lake Studios | Tommy Kuvalis | — | 12h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 1, 2025 |