Rafael Hamill-Dach
jenna_rau@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11626712 | Missing samples in order | Closed | Low | Rafael Hamill-Dach | — |  Ignatius Cummerata | Chat | — | 23h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 |
| 00461727 | Klarna / Afterpay split issue | Closed | Normal | Rafael Hamill-Dach | — |  Mr. Skyla Trantow | Chat | damaged | 4h | ●Responded | 10/11 | — | — | Apr 28, 2026 | Apr 30, 2026 |
| 48912982 | Allergic reaction concern | Solved | Normal | Rafael Hamill-Dach | — |  Julie Hodkiewicz | shade-matchinfluencerloyalty | 5d 2h | ●Responded | 3/5 | — | — | Apr 23, 2026 | - | |
| 81706193 | Insider tier issue | Solved | Normal | Rafael Hamill-Dach | — |  Mr. Lonie Hudson | samplesshade-match | 3h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |
| 81310992 | Address change after shipping | Solved | Normal | Rafael Hamill-Dach | — |  Oscar O'Hara | returnsfragrancesamples | 1d | ●Responded | 5/5 | — | — | Apr 8, 2026 | - | |
| 99956571 | BOPIS pickup not ready | Open | Low | Rafael Hamill-Dach | — | Oscar O'Hara | Chat | fragrancegift-card | - | —Skipped | — | — | — | Apr 4, 2026 | - |
| 01049878 | Return after 30-day window | Solved | High | Rafael Hamill-Dach | — |  Kip Schroeder IV | shipping | 5h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 26975607 | Wholesale order question | Solved | Normal | Rafael Hamill-Dach | — | Kip Schroeder IV | vipshipping | 5h | ○Sent, no reply | — | — | — | Mar 22, 2026 | - | |
| 10145142 | App crashes at checkout | Open | Normal | Rafael Hamill-Dach | — |  Leonard Waters-Howell | vip | - | —Skipped | — | — | — | Mar 19, 2026 | - | |
| 15533823 | Return after 30-day window | Solved | Normal | Rafael Hamill-Dach | — | Ignatius Cummerata | — | 6h | ●Responded | 5/5 | — | — | Mar 18, 2026 | - | |
| 54881034 | Missing items in shipment | Solved | High | Rafael Hamill-Dach | — |  Katrina Johns | shade-match | 5h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 39374869 | Return after 30-day window | Closed | High | Rafael Hamill-Dach | — |  Tommy Kuvalis | Social | returnssamplesrefund | 1h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 22, 2026 |
| 52466842 | BOPIS pickup not ready | Solved | Normal | Rafael Hamill-Dach | — |  Yazmin Jast | wholesale | 12h | ●Responded | 1/5 | — | — | Feb 19, 2026 | - | |
| 56416762 | Klarna / Afterpay split issue | Closed | Normal | Rafael Hamill-Dach | — |  Miss Amber Hintz Sr. | Chat | shade-matchgift-carddamaged | 2h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 20, 2026 |
| 53244983 | Insider tier issue | Pending | Urgent | Rafael Hamill-Dach | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Feb 17, 2026 | - | |
| 49587113 | Where is my order? | Closed | Low | Rafael Hamill-Dach | — |  Vilma Gusikowski | damagedshipping | 5h | ⊘Not fired | — | — | — | Feb 15, 2026 | Feb 19, 2026 | |
| 23158719 | Address change after shipping | Solved | Normal | Rafael Hamill-Dach | — | Kip Schroeder IV | wholesaleapp | 18h | ⊘Not fired | — | — | — | Feb 5, 2026 | - | |
| 94630140 | Missing items in shipment | Open | Normal | Rafael Hamill-Dach | — | Tommy Kuvalis | wholesalefragrancebopis | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 09453350 | Foundation match help | Solved | Normal | Rafael Hamill-Dach | — | Ignatius Cummerata | app | 4h | ●Responded | 1/5 | — | — | Jan 6, 2026 | - | |
| 03419880 | Klarna / Afterpay split issue | Solved | Normal | Rafael Hamill-Dach | — | Katrina Johns | shade-matchgift-cardbopis | 6h | ●Responded | 3/5 | — | — | Dec 28, 2025 | - | |
| 16084277 | Missing samples in order | Solved | Normal | Rafael Hamill-Dach | — | Kip Schroeder IV | Chat | shippingloyaltyvip | 3h | ●Responded | 5/5 | — | — | Dec 17, 2025 | - |
| 95117633 | Wrong shade sent | Solved | High | Rafael Hamill-Dach | — | Miss Amber Hintz Sr. | fragrance | 1h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 89519836 | Item authenticity concern | Closed | Urgent | Rafael Hamill-Dach | — | Kip Schroeder IV | fragrancerefund | 3h | ●Responded | 4/5 | — | — | Nov 18, 2025 | Nov 20, 2025 | |
| 16186643 | Store experience feedback | Solved | Normal | Rafael Hamill-Dach | — | Ignatius Cummerata | Chat | bopisshipping | 4h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 80664033 | BOPIS order cancelled at store | Closed | Normal | Rafael Hamill-Dach | — | Mr. Skyla Trantow | vip | 2h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 8, 2025 | |
| 33021632 | Discount code not working | Solved | Normal | Rafael Hamill-Dach | — | Tommy Kuvalis | Phone | wholesaleshade-match | 12h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - |
| 80355228 | Birthday gift not received | Solved | Normal | Rafael Hamill-Dach | — |  Dr. Mandy McLaughlin | shade-matchgift-cardfragrance | 1d 6h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 19568232 | Cancel order request | Closed | Normal | Rafael Hamill-Dach | — | Dr. Mandy McLaughlin | Chat | damagedshade-matchrefund | 3h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 13, 2025 |
| 57449986 | Influencer code not working | Solved | Normal | Rafael Hamill-Dach | — | Miss Amber Hintz Sr. | Chat | shade-match | 2d 17h | ⊘Not fired | — | — | — | Sep 17, 2025 | - |
| 86236223 | Allergic reaction concern | Solved | Normal | Rafael Hamill-Dach | — | Julie Hodkiewicz | Phone | loyalty | 2d 21h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 97852195 | Insider tier issue | Closed | Normal | Rafael Hamill-Dach | — | Yazmin Jast | wholesale | 3h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 14, 2025 | |
| 66968180 | Return after 30-day window | Solved | Normal | Rafael Hamill-Dach | — |  Mr. Cade Senger | returnsshade-matchsamples | 19h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 45832386 | App login problem | Closed | Low | Rafael Hamill-Dach | — |  Steve O'Conner | gift-cardrefund | 5h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 4, 2025 | |
| 44465273 | Order arrived damaged | Solved | Normal | Rafael Hamill-Dach | — | Julie Hodkiewicz | Chat | vipreturnsbopis | 10h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - |
| 00417831 | Klarna / Afterpay split issue | Solved | Normal | Rafael Hamill-Dach | — |  Lily Raynor | fragrance | 3h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 58213879 | Wholesale order question | Open | Low | Rafael Hamill-Dach | — |  Darryl Jacobi | wholesalegift-cardshade-match | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 22162713 | Cancel order request | Solved | Normal | Rafael Hamill-Dach | — | Kip Schroeder IV | Chat | samplesvip | 1d 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 32544987 | Cancel subscription / Auto-replenish | Solved | Normal | Rafael Hamill-Dach | — | Tommy Kuvalis | wholesalevip | 1d 2h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |