Janick Hodkiewicz
broderick.hettinger@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 81001448 | Allergic reaction concern | Closed | Low | Janick Hodkiewicz | — |  Steve O'Conner | Social | loyalty | 4h | ⊘Not fired | — | — | — | May 18, 2026 | May 23, 2026 |
| 43190876 | Missing items in shipment | Closed | Normal | Janick Hodkiewicz | — | Steve O'Conner | Chat | damaged | 2d 16h | ○Sent, no reply | — | — | — | May 4, 2026 | May 9, 2026 |
| 74984806 | Wholesale order question | Solved | Normal | Janick Hodkiewicz | — |  Mr. Lonie Hudson | fragrance | 21h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 15162482 | Order arrived damaged | Solved | Low | Janick Hodkiewicz | — |  Vilma Gusikowski | shippinginfluencer | 3h | ⊘Not fired | — | — | — | Apr 9, 2026 | - | |
| 05512069 | Missing samples in order | Pending | Normal | Janick Hodkiewicz | — |  Katrina Johns | samplesrefundbopis | - | —Skipped | — | — | — | Mar 30, 2026 | - | |
| 14979747 | BOPIS pickup not ready | Solved | Normal | Janick Hodkiewicz | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 87688346 | Cancel order request | Solved | Urgent | Janick Hodkiewicz | — | Mr. Lonie Hudson | wholesaleloyalty | 5d 23h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 00993059 | Insider tier issue | Solved | Normal | Janick Hodkiewicz | — |  Oscar O'Hara | fragrance | 1d 9h | ●Responded | 3/5 | — | — | Mar 6, 2026 | - | |
| 56866676 | Cancel order request | Solved | Low | Janick Hodkiewicz | — |  Tommy Kuvalis | Phone | fragrancerefundreturns | 6h | ●Responded | 4/5 | — | — | Feb 11, 2026 | - |
| 95293273 | App login problem | Closed | Normal | Janick Hodkiewicz | — |  Chaz Renner | damagedfragrance | 1d 4h | ●Responded | 9/11 | — | — | Feb 9, 2026 | Feb 15, 2026 | |
| 37575005 | Item authenticity concern | Closed | Normal | Janick Hodkiewicz | — | Oscar O'Hara | influencerfragranceloyalty | 1h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 11, 2026 | |
| 04233151 | App login problem | Open | Normal | Janick Hodkiewicz | — |  Dr. Mandy McLaughlin | Social | wholesalerefund | - | —Skipped | — | — | — | Feb 2, 2026 | - |
| 49304064 | Question about product ingredients | Closed | Normal | Janick Hodkiewicz | — | Mr. Lonie Hudson | refundsamples | 6h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 3, 2026 | |
| 78996379 | Item authenticity concern | Solved | High | Janick Hodkiewicz | — |  Miss Amber Hintz Sr. | Chat | shipping | 1d 8h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 38190949 | Lost package follow-up | Pending | Urgent | Janick Hodkiewicz | — |  Faith Hilll | Chat | shade-match | - | —Skipped | — | — | — | Jan 15, 2026 | - |
| 58754140 | Item authenticity concern | Solved | Normal | Janick Hodkiewicz | — | Vilma Gusikowski | influencer | 4h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 44450275 | Refund not received | Closed | Normal | Janick Hodkiewicz | — |  Amely Pacocha | — | 10h | ●Responded | 4/5 | — | — | Jan 10, 2026 | Jan 12, 2026 | |
| 65375875 | BOPIS order cancelled at store | Closed | Normal | Janick Hodkiewicz | — |  Kaela Friesen | — | 3h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 13, 2026 | |
| 54368553 | Influencer code not working | Solved | Urgent | Janick Hodkiewicz | — | Chaz Renner | Chat | fragranceshade-matchvip | 6d 13h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - |
| 07551397 | Shipping cost question | Solved | Urgent | Janick Hodkiewicz | — |  Leonard Waters-Howell | influencer | 1d 18h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 06143609 | Lost package follow-up | Pending | Normal | Janick Hodkiewicz | — | Chaz Renner | bopis | - | —Skipped | — | — | — | Dec 8, 2025 | - | |
| 50831556 | Missing items in shipment | Pending | Normal | Janick Hodkiewicz | — |  Garth Dooley | — | - | —Skipped | — | — | — | Dec 7, 2025 | - | |
| 92299898 | App login problem | Solved | Normal | Janick Hodkiewicz | — |  Mr. Skyla Trantow | gift-cardwholesale | 1d 2h | ⊘Not fired | — | — | — | Dec 5, 2025 | - | |
| 16649096 | Shipping cost question | Closed | Normal | Janick Hodkiewicz | — | Kaela Friesen | Chat | vip | 11h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 |
| 65865567 | Loyalty points not posting | Solved | Low | Janick Hodkiewicz | — | Steve O'Conner | Chat | sampleswholesaleshade-match | 19h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 35949250 | Klarna / Afterpay split issue | Closed | Normal | Janick Hodkiewicz | — |  Mr. Cade Senger | Chat | shade-matchdamaged | 20h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 3, 2025 |
| 59706966 | Insider tier issue | Solved | Low | Janick Hodkiewicz | — | Dr. Mandy McLaughlin | damagedrefund | 3h | ●Responded | 5/5 | — | — | Oct 12, 2025 | - | |
| 90807294 | App crashes at checkout | Solved | Normal | Janick Hodkiewicz | — | Faith Hilll | Chat | shippingappbopis | 10d | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 56006542 | App crashes at checkout | Solved | High | Janick Hodkiewicz | — |  Mr. Eliza Gerhold IV | bopisshade-matchapp | 5h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 06635191 | Wholesale order question | Closed | Normal | Janick Hodkiewicz | — |  Jacklyn Dare | Chat | influencerloyaltyshipping | 6h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 16, 2025 |
| 09561627 | Store experience feedback | Solved | Normal | Janick Hodkiewicz | — | Miss Amber Hintz Sr. | shade-matchapp | 23h | ●Responded | 4/5 | — | — | Sep 8, 2025 | - | |
| 81584653 | Lost package follow-up | Closed | Normal | Janick Hodkiewicz | — |  Kip Schroeder IV | — | 2d 15h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | |
| 25959799 | Address change after shipping | Closed | Normal | Janick Hodkiewicz | — | Katrina Johns | Phone | samplesgift-card | 17h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 16, 2025 |
| 68357758 | Missing items in shipment | Solved | Normal | Janick Hodkiewicz | — | Katrina Johns | loyalty | 7h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 19877910 | Address change after shipping | Pending | Normal | Janick Hodkiewicz | — |  Lily Raynor | influencer | - | —Skipped | — | — | — | Aug 5, 2025 | - | |
| 71579486 | Cancel subscription / Auto-replenish | Solved | High | Janick Hodkiewicz | — | Garth Dooley | — | 12h | ⊘Not fired | — | — | — | Jul 29, 2025 | - | |
| 51359377 | Loyalty points not posting | Solved | Normal | Janick Hodkiewicz | — | Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 71878345 | Restock alert for backorder | Solved | Low | Janick Hodkiewicz | — | Garth Dooley | appvipshade-match | 4h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |
| 49171038 | Return after 30-day window | Solved | Low | Janick Hodkiewicz | — | Miss Amber Hintz Sr. | vip | 21h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 80099774 | Address change after shipping | Closed | Normal | Janick Hodkiewicz | — | Kip Schroeder IV | damagedinfluencer | 19h | ○Sent, no reply | — | — | — | Jun 22, 2025 | Jun 29, 2025 | |
| 60221046 | Insider tier issue | Solved | High | Janick Hodkiewicz | — | Amely Pacocha | Social | bopis | 14h | ⊘Not fired | — | — | — | Jun 12, 2025 | - |
| 81137034 | Question about product ingredients | Solved | Normal | Janick Hodkiewicz | — | Jacklyn Dare | — | 18h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 00744018 | Item authenticity concern | Closed | Low | Janick Hodkiewicz | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 8, 2025 | |
| 75411846 | Question about product ingredients | Solved | Normal | Janick Hodkiewicz | — | Garth Dooley | wholesalebopis | 2d 16h | ●Responded | 1/5 | — | — | May 30, 2025 | - | |
| 80653149 | Pro discount enrollment | Pending | High | Janick Hodkiewicz | — | Kaela Friesen | Chat | shade-match | - | —Skipped | — | — | — | May 26, 2025 | - |