Scot West
alva_boyle@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95810287 | App crashes at checkout | Closed | Normal | Scot West | — |  Darryl Jacobi | Chat | — | 2d 16h | ○Sent, no reply | — | — | — | May 12, 2026 | May 17, 2026 |
| 52073627 | App crashes at checkout | Solved | Low | Scot West | — |  Mr. Cade Senger | — | 1d 11h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 89021019 | Address change after shipping | Solved | Low | Scot West | — |  Faith Hilll | Chat | — | 2h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 51183868 | Cancel order request | Solved | Normal | Scot West | — |  Dr. Mandy McLaughlin | Chat | — | 7h | ●Responded | 4/5 | — | — | Apr 28, 2026 | - |
| 33366038 | Klarna / Afterpay split issue | Solved | Normal | Scot West | — |  Mr. Eliza Gerhold IV | Social | vipgift-cardinfluencer | 4h | ⊘Not fired | — | — | — | Apr 15, 2026 | - |
| 59617363 | Shipping cost question | Closed | Normal | Scot West | — |  Yazmin Jast | refundbopis | 1h | ●Responded | 5/5 | — | — | Mar 27, 2026 | Mar 31, 2026 | |
| 81672827 | Return after 30-day window | Solved | Normal | Scot West | — | Yazmin Jast | vip | 14h | ⊘Not fired | — | — | — | Mar 17, 2026 | - | |
| 59164660 | Wholesale order question | Solved | Normal | Scot West | — |  Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 50293319 | Return after 30-day window | Solved | Normal | Scot West | — |  Amely Pacocha | Chat | refund | 1d 7h | ⊘Not fired | — | — | — | Mar 12, 2026 | - |
| 13065510 | Question about product ingredients | Closed | High | Scot West | — |  Kaela Friesen | — | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 28, 2026 | |
| 75362830 | Where is my order? | Closed | Normal | Scot West | — | Mr. Cade Senger | returns | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 | |
| 92583771 | Wrong shade sent | Solved | Low | Scot West | — | Julie Hodkiewicz | refundloyaltygift-card | 4h | ●Responded | 9/11 | — | — | Feb 18, 2026 | - | |
| 87767448 | Cancel subscription / Auto-replenish | Closed | Urgent | Scot West | — |  Oscar O'Hara | — | 1h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 17, 2026 | |
| 39235570 | Where is my order? | Solved | Normal | Scot West | — |  Kip Schroeder IV | fragrancebopisapp | 23h | ●Responded | 5/5 | — | — | Feb 15, 2026 | - | |
| 82311472 | Birthday gift not received | Closed | Normal | Scot West | — |  Tommy Kuvalis | fragrance | 5h | ⊘Not fired | — | — | — | Feb 3, 2026 | Feb 8, 2026 | |
| 56821682 | App crashes at checkout | Solved | Normal | Scot West | — |  Mr. Skyla Trantow | — | 2d 21h | ●Responded | 3/5 | — | — | Feb 2, 2026 | - | |
| 73594903 | Lost package follow-up | Solved | Low | Scot West | — | Kaela Friesen | Social | shippingdamaged | 5h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 38478083 | Insider tier issue | Solved | Normal | Scot West | — |  Katrina Johns | — | 3h | ⊘Not fired | — | — | — | Jan 20, 2026 | - | |
| 66654021 | App crashes at checkout | Closed | Low | Scot West | — | Amely Pacocha | Chat | shade-matchrefund | 16h | ●Responded | 4/5 | — | — | Jan 15, 2026 | Jan 19, 2026 |
| 75567713 | Insider tier issue | Solved | Normal | Scot West | — |  Mr. Lonie Hudson | shippingshade-match | 2h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 77061220 | Shipping cost question | Solved | Normal | Scot West | — |  Miss Amber Hintz Sr. | Chat | influencer | 9h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 10709740 | Order arrived damaged | Solved | High | Scot West | — |  Chaz Renner | shippingreturns | 17h | ●Responded | 4/5 | — | — | Dec 23, 2025 | - | |
| 01779816 | BOPIS order cancelled at store | Solved | Normal | Scot West | — | Tommy Kuvalis | Chat | loyaltyrefund | 6h | ●Responded | 5/5 | — | — | Dec 11, 2025 | - |
| 49665626 | Where is my order? | Closed | Normal | Scot West | — |  Steve O'Conner | damaged | 13h | ●Responded | 2/5 | — | — | Nov 28, 2025 | Dec 4, 2025 | |
| 76446298 | Wrong shade sent | Pending | Low | Scot West | — | Mr. Eliza Gerhold IV | Social | influencervip | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 55486509 | Influencer code not working | Solved | Normal | Scot West | — |  Lily Raynor | — | 2h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - | |
| 32791209 | Influencer code not working | Solved | Normal | Scot West | — |  Garth Dooley | Chat | refundvip | 9d 21h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 52319535 | App crashes at checkout | Solved | Normal | Scot West | — | Lily Raynor | — | 6h | ●Responded | 4/5 | — | — | Sep 5, 2025 | - | |
| 02180214 | Influencer code not working | Solved | Low | Scot West | — |  Vilma Gusikowski | shade-match | 21h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 42032307 | Gift card balance question | Solved | Normal | Scot West | — | Julie Hodkiewicz | influencerfragrance | 5h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 29997921 | Item authenticity concern | Closed | Normal | Scot West | — | Oscar O'Hara | Phone | fragrance | 6d 11h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 26, 2025 |
| 16722173 | Loyalty points not posting | Open | Normal | Scot West | — | Yazmin Jast | — | - | —Skipped | — | — | — | Aug 13, 2025 | - | |
| 44760682 | Klarna / Afterpay split issue | Pending | Low | Scot West | — | Lily Raynor | influencer | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 70266931 | Missing samples in order | Solved | Normal | Scot West | — | Amely Pacocha | influencer | 21h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 06089983 | Restock alert for backorder | Solved | Normal | Scot West | — | Miss Amber Hintz Sr. | Chat | bopisinfluencer | 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 99232324 | Refund not received | Open | Normal | Scot West | — | Mr. Cade Senger | Phone | shade-matchsamples | - | —Skipped | — | — | — | Jul 11, 2025 | - |
| 66995609 | Price match request | Solved | Normal | Scot West | — |  Jacklyn Dare | Chat | — | 3h | ●Responded | 5/5 | — | — | Jun 7, 2025 | - |
| 21871901 | Lost package follow-up | Solved | High | Scot West | — | Julie Hodkiewicz | — | 20h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |