Ayana Adams
noemie_bechtelar@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32183678 | Cancel subscription / Auto-replenish | Solved | Normal | — | Phone | sampleswholesaleapp | 16h | ○Sent, no reply | — | — | — | May 20, 2026 | - | ||
| 71505464 | Missing samples in order | Solved | Normal | — | — | 1d 11h | ●Responded | 2/5 | — | — | May 14, 2026 | - | |||
| 47793094 | Wrong shade sent | Solved | Normal | — | Social | shippinggift-card | 4h | ⊘Not fired | — | — | — | May 11, 2026 | - | ||
| 99566544 | Wrong shade sent | Open | Normal | — | Social | wholesaledamagedvip | - | —Skipped | — | — | — | May 9, 2026 | - | ||
| 15133986 | App crashes at checkout | Solved | Normal | — | loyaltyreturnsapp | 6h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |||
| 48829720 | Item authenticity concern | Closed | High | — | damagedvip | 6h | ●Responded | 5/5 | — | — | Apr 28, 2026 | May 5, 2026 | |||
| 04560936 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | vipshipping | 1d 18h | ⊘Not fired | — | — | — | Apr 22, 2026 | - | ||
| 73084500 | App crashes at checkout | Closed | Normal | — | wholesalesamples | 7d 17h | ●Responded | 1/5 | — | — | Apr 20, 2026 | Apr 29, 2026 | |||
| 60534904 | Allergic reaction concern | Solved | Normal | — | Phone | — | 2d 2h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | ||
| 32326359 | Gift card balance question | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | ||
| 57428983 | BOPIS pickup not ready | Pending | Normal | — | gift-cardrefundshipping | - | —Skipped | — | — | — | Apr 14, 2026 | - | |||
| 31496319 | Price match request | Open | High | — | Chat | — | - | —Skipped | — | — | — | Apr 13, 2026 | - | ||
| 23592119 | Foundation match help | Closed | High | — | Chat | bopisshippingshade-match | 10h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 13, 2026 | ||
| 06561371 | Discount code not working | Solved | High | — | Social | returnssamplesshade-match | 1d 19h | ⊘Not fired | — | — | — | Apr 7, 2026 | - | ||
| 68595810 | Influencer code not working | Solved | Low | — | shippingreturnsdamaged | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |||
| 28281943 | Store experience feedback | Closed | Normal | — | influencer | 7d 5h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |||
| 48464357 | Missing samples in order | Solved | High | — | — | 5h | ●Responded | 1/5 | — | — | Feb 14, 2026 | - | |||
| 17514845 | Allergic reaction concern | Closed | Normal | — | Phone | — | 20h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 1, 2026 | ||
| 71847977 | Item authenticity concern | Solved | Normal | — | shipping | 3d | ●Responded | 9/11 | — | — | Jan 20, 2026 | - | |||
| 74635746 | Allergic reaction concern | Solved | Low | — | Social | influencervipwholesale | 3h | ⊘Not fired | — | — | — | Jan 19, 2026 | - | ||
| 98571565 | Store experience feedback | Closed | Normal | — | — | 6h | ●Responded | 5/5 | — | — | Jan 2, 2026 | Jan 9, 2026 | |||
| 53075379 | Pro discount enrollment | Solved | High | — | vip | 7d 20h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |||
| 18796651 | Wholesale order question | Solved | High | — | Chat | samplesfragranceloyalty | 5h | ●Responded | 2/5 | — | — | Dec 29, 2025 | - | ||
| 01731335 | Shipping cost question | Solved | Normal | — | vip | 9d 8h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |||
| 84278656 | App login problem | Solved | Urgent | — | shipping | 8h | ●Responded | 5/5 | — | — | Dec 18, 2025 | - | |||
| 65656419 | Address change after shipping | Closed | Urgent | — | Chat | shippingrefunddamaged | 4h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 14, 2025 | ||
| 68966651 | Influencer code not working | Solved | Normal | — | shipping | 3h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - | |||
| 01269338 | Restock alert for backorder | Solved | Normal | — | Chat | refunddamagedsamples | 6h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | ||
| 40088248 | BOPIS order cancelled at store | Solved | Normal | — | Social | samplesbopis | 6h | ⊘Not fired | — | — | — | Nov 21, 2025 | - | ||
| 48536456 | Shipping cost question | Solved | High | — | — | 2d 10h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |||
| 31108798 | Insider tier issue | Solved | Normal | — | influencervipsamples | 2h | ●Responded | 10/11 | — | — | Nov 13, 2025 | - | |||
| 48158158 | Foundation match help | Closed | Normal | — | Phone | shipping | 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | ||
| 09457498 | Restock alert for backorder | Solved | Normal | — | Chat | — | 1d | ●Responded | 4/5 | — | — | Oct 27, 2025 | - | ||
| 64000509 | BOPIS pickup not ready | Closed | Urgent | — | loyalty | 2h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 26, 2025 | |||
| 58448355 | Item authenticity concern | Solved | Normal | — | Chat | loyalty | 5h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | ||
| 93395786 | Loyalty points not posting | Solved | High | — | shipping | 1d 22h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |||
| 44342564 | Missing samples in order | Solved | Low | — | app | 2h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |||
| 56909437 | Allergic reaction concern | Solved | Normal | — | Chat | wholesalebopis | 22h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | ||
| 50295724 | App crashes at checkout | Closed | Normal | — | fragrance | 21h | ●Responded | 5/5 | — | — | Sep 2, 2025 | Sep 9, 2025 | |||
| 57618057 | Birthday gift not received | Pending | High | — | shippingapp | - | —Skipped | — | — | — | Aug 30, 2025 | - | |||
| 15485540 | Address change after shipping | Closed | Normal | — | shade-matchinfluencer | 23h | ●Responded | 4/5 | — | — | Aug 12, 2025 | Aug 15, 2025 | |||
| 48249580 | Store experience feedback | Solved | Normal | — | influencerdamagedwholesale | 23h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |||
| 53399798 | Price match request | Pending | Normal | — | shade-match | - | —Skipped | — | — | — | Jul 18, 2025 | - | |||
| 86984170 | Lost package follow-up | Solved | Normal | — | shade-matchgift-cardapp | 15h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |||
| 05542594 | Missing items in shipment | Closed | Normal | — | Chat | influencerreturns | 2d 15h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 11, 2025 | ||
| 88397279 | Klarna / Afterpay split issue | Solved | High | — | Chat | appsamples | 10h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | ||
| 85597545 | Pro discount enrollment | Solved | Low | — | Phone | bopis | 6d 21h | ○Sent, no reply | — | — | — | May 23, 2025 | - |