Jessy Reichel
luke_russel35@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34147296 | App crashes at checkout | Solved | Normal | Jessy Reichel | — |  Steve O'Conner | Chat | — | 4h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 17039250 | App crashes at checkout | Solved | Normal | Jessy Reichel | — |  Mr. Skyla Trantow | refundshade-match | 1h | ●Responded | 10/11 | — | — | May 19, 2026 | - | |
| 88907973 | BOPIS order cancelled at store | Closed | Normal | Jessy Reichel | — |  Miss Amber Hintz Sr. | appshade-matchgift-card | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 | |
| 07772214 | Insider tier issue | Solved | Normal | Jessy Reichel | — | Miss Amber Hintz Sr. | Chat | influencer | 12h | ●Responded | 5/5 | — | — | Apr 14, 2026 | - |
| 11956257 | Insider tier issue | Solved | Normal | Jessy Reichel | — |  Yazmin Jast | — | 2h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 01044497 | Missing samples in order | Solved | Normal | Jessy Reichel | — |  Garth Dooley | gift-cardloyaltyapp | 9h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 72808233 | Discount code not working | Closed | Normal | Jessy Reichel | — |  Faith Hilll | gift-cardinfluencer | 4h | ⊘Not fired | — | — | — | Mar 7, 2026 | Mar 13, 2026 | |
| 73604333 | Wrong shade sent | Solved | Normal | Jessy Reichel | — |  Mr. Eliza Gerhold IV | viployalty | 7d 9h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 79850465 | BOPIS order cancelled at store | Closed | Normal | Jessy Reichel | — |  Julie Hodkiewicz | Chat | shipping | 14h | ⊘Not fired | — | — | — | Mar 6, 2026 | Mar 8, 2026 |
| 86702495 | Order arrived damaged | Closed | Normal | Jessy Reichel | — |  Katrina Johns | Chat | shipping | 20h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 |
| 26588912 | Discount code not working | Closed | Normal | Jessy Reichel | — |  Amely Pacocha | — | 15h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 19, 2026 | |
| 37173114 | Where is my order? | Open | Normal | Jessy Reichel | — |  Eula McKenzie | shippingloyalty | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 27120432 | Return after 30-day window | Solved | High | Jessy Reichel | — | Mr. Skyla Trantow | bopisloyaltyfragrance | 6h | ●Responded | 10/11 | — | — | Dec 31, 2025 | - | |
| 00774808 | BOPIS order cancelled at store | Solved | Normal | Jessy Reichel | — |  Mr. Cade Senger | Chat | — | 1d | ○Sent, no reply | — | — | — | Dec 5, 2025 | - |
| 06597102 | Birthday gift not received | Pending | Normal | Jessy Reichel | — |  Mr. Lonie Hudson | samplesdamaged | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 77603483 | Item authenticity concern | Solved | Low | Jessy Reichel | — |  Darryl Jacobi | Chat | damagedgift-card | 1d 22h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 37205501 | App crashes at checkout | Closed | Normal | Jessy Reichel | — |  Vilma Gusikowski | Chat | loyaltyrefund | 23h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 6, 2025 |
| 35778597 | Wholesale order question | Solved | High | Jessy Reichel | — | Julie Hodkiewicz | — | 1d 12h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 68083266 | Foundation match help | Solved | High | Jessy Reichel | — | Amely Pacocha | Chat | appdamagedrefund | 1d 7h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 31677950 | Insider tier issue | Closed | Urgent | Jessy Reichel | — |  Tommy Kuvalis | Chat | gift-cardshippingreturns | 3h | ●Responded | 5/5 | — | — | Sep 10, 2025 | Sep 14, 2025 |
| 00437289 | Store experience feedback | Solved | Normal | Jessy Reichel | — | Miss Amber Hintz Sr. | — | 6d 21h | ●Responded | 3/5 | — | — | Sep 7, 2025 | - | |
| 71475959 | Lost package follow-up | Solved | Normal | Jessy Reichel | — | Yazmin Jast | Phone | — | 6d 4h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - |
| 13426587 | Foundation match help | Solved | Low | Jessy Reichel | — | Mr. Skyla Trantow | bopisapp | 5h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 38090937 | Where is my order? | Solved | Normal | Jessy Reichel | — | Steve O'Conner | — | 23h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 95817316 | Return after 30-day window | Pending | High | Jessy Reichel | — |  Kaela Friesen | Chat | fragrance | - | —Skipped | — | — | — | Jul 23, 2025 | - |
| 38582707 | App crashes at checkout | Solved | Low | Jessy Reichel | — | Kaela Friesen | Chat | gift-cardvip | 5h | ●Responded | 5/5 | — | — | Jul 14, 2025 | - |
| 01524054 | Birthday gift not received | Closed | Normal | Jessy Reichel | — |  Chaz Renner | damagedfragrance | 21h | ●Responded | 10/11 | — | — | Jul 7, 2025 | Jul 10, 2025 | |
| 74597056 | Restock alert for backorder | Closed | Normal | Jessy Reichel | — | Eula McKenzie | shade-matchrefunddamaged | 4d 21h | ●Responded | 2/5 | — | — | Jul 7, 2025 | Jul 18, 2025 | |
| 10509061 | Klarna / Afterpay split issue | Solved | Normal | Jessy Reichel | — | Vilma Gusikowski | refundwholesale | 1h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 93993024 | Wrong shade sent | Solved | Normal | Jessy Reichel | — |  Jacklyn Dare | Chat | returnsfragrance | 3h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - |
| 76228775 | Lost package follow-up | Solved | Normal | Jessy Reichel | — |  Lily Raynor | Chat | fragrance | 2d 16h | ●Responded | 2/5 | — | — | Jun 27, 2025 | - |
| 61800509 | Refund not received | Solved | Normal | Jessy Reichel | — |  Dr. Mandy McLaughlin | refundsamplesloyalty | 5h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |
| 09028583 | Missing items in shipment | Solved | Low | Jessy Reichel | — | Mr. Skyla Trantow | Social | fragrance | 1h | ⊘Not fired | — | — | — | Jun 16, 2025 | - |
| 94869869 | Pro discount enrollment | Solved | Normal | Jessy Reichel | — | Mr. Eliza Gerhold IV | Chat | samples | 16h | ●Responded | 7/11 | — | — | Jun 8, 2025 | - |
| 47331658 | BOPIS pickup not ready | Closed | Normal | Jessy Reichel | — | Amely Pacocha | Chat | — | 1h | ●Responded | 5/5 | — | — | Jun 5, 2025 | Jun 9, 2025 |
| 10584842 | Birthday gift not received | Closed | Normal | Jessy Reichel | — | Mr. Lonie Hudson | Chat | — | 3h | ○Sent, no reply | — | — | — | May 26, 2025 | May 27, 2025 |
| 94614887 | Insider tier issue | Solved | High | Jessy Reichel | — |  Ignatius Cummerata | shade-matchrefunddamaged | 8d 10h | ⊘Not fired | — | — | — | May 24, 2025 | - | |
| 35139911 | Wrong shade sent | Solved | Normal | Jessy Reichel | — | Faith Hilll | Phone | wholesalerefundbopis | 2h | ●Responded | 5/5 | — | — | May 23, 2025 | - |