Ms. Elena Ritchie I
sara_ruecker@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25253254 | Return after 30-day window | Solved | Normal | Ms. Elena Ritchie I | — |  Leonard Waters-Howell | — | 5h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 11777263 | BOPIS pickup not ready | Closed | Urgent | Ms. Elena Ritchie I | — |  Mr. Skyla Trantow | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | May 13, 2026 | May 15, 2026 |
| 43441900 | Where is my order? | Solved | Urgent | Ms. Elena Ritchie I | — |  Darryl Jacobi | Chat | samples | 3h | ○Sent, no reply | — | — | — | May 13, 2026 | - |
| 29245217 | Restock alert for backorder | Solved | Low | Ms. Elena Ritchie I | — | Darryl Jacobi | bopis | 18h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 23785200 | App crashes at checkout | Solved | Normal | Ms. Elena Ritchie I | — |  Miss Amber Hintz Sr. | bopisreturnswholesale | 2h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 87432942 | Refund not received | Solved | Normal | Ms. Elena Ritchie I | — |  Jacklyn Dare | samples | 2d 8h | ⊘Not fired | — | — | — | Mar 26, 2026 | - | |
| 24344588 | Influencer code not working | Closed | Normal | Ms. Elena Ritchie I | — |  Tommy Kuvalis | refundvipfragrance | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 25, 2026 | |
| 85431107 | Cancel order request | Solved | Normal | Ms. Elena Ritchie I | — |  Julie Hodkiewicz | Social | loyaltysamplesshipping | 1h | ⊘Not fired | — | — | — | Mar 23, 2026 | - |
| 66637992 | Gift card balance question | Solved | Normal | Ms. Elena Ritchie I | — | Tommy Kuvalis | loyaltysamplesvip | 2d 9h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 50016060 | Store experience feedback | Pending | Low | Ms. Elena Ritchie I | — | Tommy Kuvalis | Chat | samples | - | —Skipped | — | — | — | Feb 18, 2026 | - |
| 61615204 | Allergic reaction concern | Pending | Normal | Ms. Elena Ritchie I | — | Leonard Waters-Howell | Phone | — | - | —Skipped | — | — | — | Feb 4, 2026 | - |
| 58317027 | Shipping cost question | Pending | Normal | Ms. Elena Ritchie I | — |  Dr. Mandy McLaughlin | gift-cardvip | - | —Skipped | — | — | — | Jan 28, 2026 | - | |
| 48565583 | Allergic reaction concern | Pending | Low | Ms. Elena Ritchie I | — |  Mr. Lonie Hudson | samplesvip | - | —Skipped | — | — | — | Jan 21, 2026 | - | |
| 69231992 | BOPIS order cancelled at store | Solved | Normal | Ms. Elena Ritchie I | — | Jacklyn Dare | vip | 13h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | |
| 47834848 | Pro discount enrollment | Closed | Normal | Ms. Elena Ritchie I | — |  Katrina Johns | Chat | damaged | 3h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 4, 2026 |
| 66572481 | Foundation match help | Solved | High | Ms. Elena Ritchie I | — | Miss Amber Hintz Sr. | damagedinfluencer | 1h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 14288829 | Pro discount enrollment | Solved | Normal | Ms. Elena Ritchie I | — | Miss Amber Hintz Sr. | loyaltyinfluencer | 2h | ⊘Not fired | — | — | — | Dec 26, 2025 | - | |
| 20884980 | Wholesale order question | Solved | Normal | Ms. Elena Ritchie I | — |  Eula McKenzie | samples | 9h | ●Responded | 4/5 | — | — | Dec 25, 2025 | - | |
| 04845244 | Order arrived damaged | Solved | Normal | Ms. Elena Ritchie I | — |  Ignatius Cummerata | Chat | shippingreturns | 1d 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 34991327 | Gift card balance question | Solved | Normal | Ms. Elena Ritchie I | — | Katrina Johns | returnsvipinfluencer | 8h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 12344472 | Price match request | Solved | Normal | Ms. Elena Ritchie I | — | Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 87221797 | Missing items in shipment | Closed | Low | Ms. Elena Ritchie I | — | Katrina Johns | Chat | appwholesaledamaged | 10h | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 10, 2025 |
| 71366419 | Where is my order? | Solved | Normal | Ms. Elena Ritchie I | — |  Faith Hilll | shippingwholesale | 4h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 55556419 | Birthday gift not received | Solved | Normal | Ms. Elena Ritchie I | — | Leonard Waters-Howell | influencer | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 52355404 | Missing samples in order | Solved | Low | Ms. Elena Ritchie I | — |  Mr. Eliza Gerhold IV | shade-matchdamagedfragrance | 2d 21h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 26863160 | Order arrived damaged | Solved | Normal | Ms. Elena Ritchie I | — | Katrina Johns | shade-matchappreturns | 11h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 11588754 | Return after 30-day window | Solved | Normal | Ms. Elena Ritchie I | — | Miss Amber Hintz Sr. | — | 16h | ⊘Not fired | — | — | — | Oct 27, 2025 | - | |
| 14610424 | Restock alert for backorder | Solved | Normal | Ms. Elena Ritchie I | — | Miss Amber Hintz Sr. | Chat | returns | 3h | ⊘Not fired | — | — | — | Oct 26, 2025 | - |
| 20937233 | Cancel subscription / Auto-replenish | Pending | Normal | Ms. Elena Ritchie I | — | Jacklyn Dare | Chat | returns | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 35513623 | Birthday gift not received | Solved | Normal | Ms. Elena Ritchie I | — |  Yazmin Jast | — | 2d 7h | ●Responded | 3/5 | — | — | Sep 22, 2025 | - | |
| 19347669 | Cancel subscription / Auto-replenish | Closed | Normal | Ms. Elena Ritchie I | — |  Garth Dooley | — | 1h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 15, 2025 | |
| 97993450 | Insider tier issue | Solved | Normal | Ms. Elena Ritchie I | — | Garth Dooley | sampleswholesale | 11h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | |
| 08600105 | Order arrived damaged | Solved | Normal | Ms. Elena Ritchie I | — |  Chaz Renner | shippingreturns | 5h | ●Responded | 5/5 | — | — | Aug 9, 2025 | - | |
| 92760294 | Cancel subscription / Auto-replenish | Solved | High | Ms. Elena Ritchie I | — | Leonard Waters-Howell | — | 4h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 66511265 | Cancel subscription / Auto-replenish | Closed | Normal | Ms. Elena Ritchie I | — |  Kaela Friesen | loyaltydamaged | 5h | ●Responded | 10/11 | — | — | Jul 23, 2025 | Jul 26, 2025 | |
| 69478337 | Loyalty points not posting | Solved | Normal | Ms. Elena Ritchie I | — | Kaela Friesen | Chat | apprefundwholesale | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 62565057 | App crashes at checkout | Pending | Normal | Ms. Elena Ritchie I | — | Yazmin Jast | refundvip | - | —Skipped | — | — | — | Jun 6, 2025 | - |