Ben Schimmel
woodrow73@gmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34631419 | Item authenticity concern | Solved | Low | Ben Schimmel | — |  Kaela Friesen | — | 17h | ●Responded | 4/5 | — | — | May 8, 2026 | - | |
| 22656923 | Restock alert for backorder | Solved | Normal | Ben Schimmel | — |  Katrina Johns | Social | damagedrefund | 4h | ⊘Not fired | — | — | — | May 5, 2026 | - |
| 97546758 | Missing samples in order | Solved | Normal | Ben Schimmel | — |  Mr. Eliza Gerhold IV | bopisshade-match | 5h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 15425876 | App login problem | Closed | Normal | Ben Schimmel | — |  Lily Raynor | Chat | viployalty | 19h | ●Responded | 9/11 | — | — | Apr 17, 2026 | Apr 25, 2026 |
| 81686914 | Loyalty points not posting | Solved | Low | Ben Schimmel | — |  Oscar O'Hara | returns | 3h | ●Responded | 9/11 | — | — | Mar 24, 2026 | - | |
| 23155868 | BOPIS pickup not ready | Solved | Normal | Ben Schimmel | — |  Vilma Gusikowski | Chat | loyalty | 5h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 43533410 | Gift card balance question | Open | Normal | Ben Schimmel | — | Katrina Johns | influencer | - | —Skipped | — | — | — | Mar 5, 2026 | - | |
| 79078647 | Birthday gift not received | Closed | High | Ben Schimmel | — | Katrina Johns | Chat | shade-matchapp | 2d 12h | ●Responded | 1/11 | — | — | Mar 5, 2026 | Mar 11, 2026 |
| 71634090 | Restock alert for backorder | Closed | Normal | Ben Schimmel | — |  Kip Schroeder IV | Phone | sampleswholesale | 1d 2h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 6, 2026 |
| 44080997 | Shipping cost question | Open | Normal | Ben Schimmel | — |  Tommy Kuvalis | influencerreturns | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 14293644 | Price match request | Solved | High | Ben Schimmel | — | Vilma Gusikowski | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 01865626 | Influencer code not working | Closed | Normal | Ben Schimmel | — | Lily Raynor | Chat | loyaltywholesalesamples | 5h | ○Sent, no reply | — | — | — | Jan 29, 2026 | Feb 1, 2026 |
| 59285001 | BOPIS order cancelled at store | Solved | High | Ben Schimmel | — | Tommy Kuvalis | Chat | vip | 6h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - |
| 01236480 | BOPIS order cancelled at store | Closed | Normal | Ben Schimmel | — |  Eula McKenzie | — | 6d 11h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 25, 2026 | |
| 45640254 | Restock alert for backorder | Solved | Normal | Ben Schimmel | — |  Yazmin Jast | samples | 4h | ●Responded | 4/5 | — | — | Jan 14, 2026 | - | |
| 83961458 | Refund not received | Closed | Low | Ben Schimmel | — |  Julie Hodkiewicz | Chat | fragrancereturnsbopis | 4h | ●Responded | 10/11 | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 80612442 | Address change after shipping | Closed | Normal | Ben Schimmel | — | Kaela Friesen | Social | vipinfluencer | 6h | ⊘Not fired | — | — | — | Dec 4, 2025 | Dec 6, 2025 |
| 99354812 | Cancel order request | Closed | Normal | Ben Schimmel | — | Kaela Friesen | Phone | shippinginfluencergift-card | 16h | ●Responded | 5/5 | — | — | Dec 3, 2025 | Dec 10, 2025 |
| 27083443 | Price match request | Pending | Urgent | Ben Schimmel | — | Lily Raynor | Chat | wholesaleshippingapp | - | —Skipped | — | — | — | Nov 19, 2025 | - |
| 00138471 | Pro discount enrollment | Closed | Urgent | Ben Schimmel | — |  Amely Pacocha | — | 2d 20h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 21, 2025 | |
| 23910108 | Item authenticity concern | Solved | Normal | Ben Schimmel | — |  Dr. Mandy McLaughlin | Chat | influencer | 4h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 22176238 | Allergic reaction concern | Open | Normal | Ben Schimmel | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 88071244 | Loyalty points not posting | Solved | Normal | Ben Schimmel | — |  Leonard Waters-Howell | — | 1d 6h | ●Responded | 4/5 | — | — | Oct 4, 2025 | - | |
| 75637251 | Refund not received | Solved | Normal | Ben Schimmel | — |  Garth Dooley | Chat | fragranceapprefund | 8h | ●Responded | 7/11 | — | — | Oct 3, 2025 | - |
| 96907997 | Gift card balance question | Open | Normal | Ben Schimmel | — |  Darryl Jacobi | bopisvip | - | —Skipped | — | — | — | Sep 10, 2025 | - | |
| 55684507 | Missing samples in order | Solved | Normal | Ben Schimmel | — | Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 53945389 | Klarna / Afterpay split issue | Solved | Normal | Ben Schimmel | — | Dr. Mandy McLaughlin | Chat | influencervipdamaged | 5h | ●Responded | 4/5 | — | — | Aug 6, 2025 | - |
| 69356704 | Price match request | Closed | Normal | Ben Schimmel | — | Vilma Gusikowski | — | 1h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 4, 2025 | |
| 19755054 | Allergic reaction concern | Solved | Urgent | Ben Schimmel | — | Kip Schroeder IV | Chat | appshipping | 4h | ●Responded | 10/11 | — | — | Jul 26, 2025 | - |
| 00669492 | Cancel order request | Solved | Normal | Ben Schimmel | — | Vilma Gusikowski | — | 3h | ●Responded | 10/11 | — | — | Jul 25, 2025 | - | |
| 74525816 | Allergic reaction concern | Solved | Normal | Ben Schimmel | — | Yazmin Jast | bopisinfluencerreturns | 3h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 79008347 | Insider tier issue | Solved | Normal | Ben Schimmel | — | Leonard Waters-Howell | refundfragrance | 2h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 91404160 | Where is my order? | Solved | Normal | Ben Schimmel | — |  Faith Hilll | vipshade-matchwholesale | 10h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 93821091 | Pro discount enrollment | Solved | Normal | Ben Schimmel | — | Amely Pacocha | Chat | gift-cardappreturns | 1h | ⊘Not fired | — | — | — | Jun 23, 2025 | - |
| 36417812 | Foundation match help | Closed | Normal | Ben Schimmel | — | Dr. Mandy McLaughlin | Chat | shippingappdamaged | 13h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 10, 2025 |