Florencio McCullough
traci.mitchell5@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 32771990Klarna / Afterpay split issue | Florencio McCullough |  Chaz Renner | Apr 26, 2026, 3:01 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 43311775Loyalty points not posting | Florencio McCullough |  Mr. Eliza Gerhold IV | Apr 22, 2026, 5:27 AM |
| 4/11 | Service has gotten noticeably worse over the last year. | 81530195Lost package follow-up | Florencio McCullough |  Dr. Mandy McLaughlin | Mar 31, 2026, 4:02 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 13547297Where is my order? | Florencio McCullough |  Darryl Jacobi | Mar 29, 2026, 8:27 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 72441297Allergic reaction concern | Florencio McCullough |  Kip Schroeder IV | Mar 22, 2026, 12:01 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 18154634Wrong shade sent | Florencio McCullough |  Miss Amber Hintz Sr. | Feb 13, 2026, 3:28 AM |
| 4/11 | Service has gotten noticeably worse over the last year. | 68495966Cancel subscription / Auto-replenish | Florencio McCullough |  Kaela Friesen | Jan 29, 2026, 8:52 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 57135000Birthday gift not received | Florencio McCullough |  Jacklyn Dare | Jan 15, 2026, 10:19 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 96580567Return after 30-day window | Florencio McCullough |  Katrina Johns | Jan 14, 2026, 8:04 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 47408458BOPIS order cancelled at store | Florencio McCullough | Kaela Friesen | Jan 3, 2026, 1:09 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 85796031Restock alert for backorder | Florencio McCullough |  Yazmin Jast | Oct 9, 2025, 2:55 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 29441915Missing items in shipment | Florencio McCullough |  Oscar O'Hara | Oct 4, 2025, 5:42 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 67211786Price match request | Florencio McCullough |  Tommy Kuvalis | Aug 22, 2025, 4:01 AM |
| 1/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 19491493Insider tier issue | Florencio McCullough |  Eula McKenzie | Jun 13, 2025, 10:16 PM |
| 9/11 | Already referred three friends. They all love it too. | 85069858Allergic reaction concern | Florencio McCullough |  Steve O'Conner | May 31, 2025, 3:52 PM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 97612627Insider tier issue | Florencio McCullough |  Vilma Gusikowski | May 28, 2025, 11:55 PM |