Danny Mueller
roslyn11@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95444230 | Missing items in shipment | Solved | Normal | — | Phone | shipping | 3h | ●Responded | 5/5 | — | — | May 22, 2026 | - | ||
| 49393699 | Pro discount enrollment | Solved | High | — | Chat | — | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - | ||
| 42924585 | Allergic reaction concern | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |||
| 23436776 | Missing samples in order | Solved | Normal | — | — | 1d 8h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 10153495 | BOPIS pickup not ready | Solved | Normal | — | wholesaleloyaltyshipping | 5h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |||
| 59339749 | Question about product ingredients | Solved | Low | — | Chat | vipwholesale | 10d | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | ||
| 39248191 | Store experience feedback | Closed | Normal | — | Chat | shippingfragrancebopis | 4h | ●Responded | 5/5 | — | — | Apr 10, 2026 | Apr 12, 2026 | ||
| 94765440 | Discount code not working | Solved | Low | — | influencer | 16h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |||
| 46228923 | Wrong shade sent | Pending | Normal | — | Chat | refundgift-card | - | —Skipped | — | — | — | Apr 1, 2026 | - | ||
| 76724151 | Where is my order? | Pending | Normal | — | fragrance | - | —Skipped | — | — | — | Mar 31, 2026 | - | |||
| 16352258 | Missing samples in order | Solved | Normal | — | appsamplesreturns | 2d 16h | ●Responded | 3/5 | — | — | Mar 28, 2026 | - | |||
| 64805984 | BOPIS pickup not ready | Solved | High | — | Phone | shippingfragrance | 4h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | ||
| 06921759 | Pro discount enrollment | Solved | Normal | — | bopisvip | 12h | ●Responded | 1/5 | — | — | Mar 23, 2026 | - | |||
| 75295060 | Where is my order? | Pending | Low | — | Chat | — | - | —Skipped | — | — | — | Feb 20, 2026 | - | ||
| 52515529 | Pro discount enrollment | Open | Normal | — | Chat | wholesale | - | —Skipped | — | — | — | Feb 19, 2026 | - | ||
| 82536255 | Refund not received | Solved | Normal | — | samples | 19h | ●Responded | 1/11 | — | — | Feb 18, 2026 | - | |||
| 28965151 | Restock alert for backorder | Solved | Normal | — | Phone | — | 1d 21h | ●Responded | 2/5 | — | — | Feb 8, 2026 | - | ||
| 54352752 | Price match request | Solved | Normal | — | bopisinfluencer | 1d 16h | ●Responded | 1/11 | — | — | Feb 5, 2026 | - | |||
| 91981528 | Insider tier issue | Closed | High | — | bopiswholesale | 1h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 17, 2026 | |||
| 02336688 | Insider tier issue | Pending | Urgent | — | Chat | shippingfragranceapp | - | —Skipped | — | — | — | Dec 28, 2025 | - | ||
| 49662549 | Missing samples in order | Solved | Normal | — | appwholesalefragrance | 13h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |||
| 01775565 | Loyalty points not posting | Solved | Normal | — | samplesgift-cardvip | 2h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |||
| 28098047 | Gift card balance question | Open | Normal | — | Chat | loyalty | - | —Skipped | — | — | — | Dec 19, 2025 | - | ||
| 42266159 | Item authenticity concern | Solved | Low | — | — | 13h | ○Sent, no reply | — | — | — | Dec 14, 2025 | - | |||
| 19152994 | BOPIS order cancelled at store | Open | Normal | — | shipping | - | —Skipped | — | — | — | Nov 12, 2025 | - | |||
| 57182336 | Return after 30-day window | Solved | Low | — | — | 10h | ⊘Not fired | — | — | — | Nov 7, 2025 | - | |||
| 10171602 | BOPIS pickup not ready | Pending | Normal | — | Chat | shippingbopisrefund | - | —Skipped | — | — | — | Nov 6, 2025 | - | ||
| 96519958 | Order arrived damaged | Solved | Normal | — | Phone | fragranceshippingapp | 3h | ●Responded | 5/5 | — | — | Nov 3, 2025 | - | ||
| 37485985 | Gift card balance question | Solved | Low | — | — | 8d 16h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |||
| 06539421 | Influencer code not working | Solved | Normal | — | fragrancebopisreturns | 1d 16h | ●Responded | 3/5 | — | — | Oct 21, 2025 | - | |||
| 91282655 | Discount code not working | Solved | Normal | — | gift-cardshade-match | 12h | ●Responded | 3/5 | — | — | Oct 18, 2025 | - | |||
| 62651070 | Insider tier issue | Pending | Normal | — | shade-matchbopisapp | - | —Skipped | — | — | — | Sep 19, 2025 | - | |||
| 71084242 | BOPIS pickup not ready | Pending | Normal | — | Chat | loyaltyvip | - | —Skipped | — | — | — | Sep 19, 2025 | - | ||
| 40875974 | BOPIS order cancelled at store | Solved | Normal | — | Social | — | 4h | ⊘Not fired | — | — | — | Aug 30, 2025 | - | ||
| 87397914 | Wrong shade sent | Solved | Normal | — | Phone | vipdamagedgift-card | 2d 13h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | ||
| 79071761 | Item authenticity concern | Solved | Normal | — | refundinfluencer | 3h | ●Responded | 5/5 | — | — | Jun 18, 2025 | - | |||
| 06032628 | App crashes at checkout | Closed | Normal | — | app | 19h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 21, 2025 | |||
| 87648195 | Shipping cost question | Solved | Normal | — | appshipping | 5h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |||
| 24639830 | Cancel subscription / Auto-replenish | Solved | Normal | — | Phone | loyalty | 2h | ○Sent, no reply | — | — | — | May 30, 2025 | - | ||
| 19077258 | Allergic reaction concern | Solved | High | — | loyaltyreturns | 2h | ⊘Not fired | — | — | — | May 29, 2025 | - | |||
| 55055349 | Wholesale order question | Solved | High | — | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | - | ||
| 84919004 | Address change after shipping | Solved | Normal | — | vipgift-cardshipping | 3h | ○Sent, no reply | — | — | — | May 24, 2025 | - |