Genevieve Kshlerin-Bernier
maritza33@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53696138 | Klarna / Afterpay split issue | Solved | Low | Genevieve Kshlerin-Bernier | — |  Mr. Skyla Trantow | Chat | — | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 64727667 | Loyalty points not posting | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Mr. Lonie Hudson | damagedappshade-match | 2d 14h | ⊘Not fired | — | — | — | Mar 30, 2026 | - | |
| 99146439 | Missing samples in order | Open | Low | Genevieve Kshlerin-Bernier | — |  Oscar O'Hara | Chat | apprefund | - | —Skipped | — | — | — | Mar 28, 2026 | - |
| 57991107 | Item authenticity concern | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Faith Hilll | damagedwholesale | 6h | ●Responded | 5/5 | — | — | Mar 25, 2026 | - | |
| 82086849 | Return after 30-day window | Closed | Normal | Genevieve Kshlerin-Bernier | — |  Garth Dooley | loyaltyappshipping | 2h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 30, 2026 | |
| 71074679 | BOPIS order cancelled at store | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Miss Amber Hintz Sr. | Chat | — | 9d 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 18265431 | Restock alert for backorder | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Julie Hodkiewicz | shipping | 3h | ●Responded | 3/5 | — | — | Mar 10, 2026 | - | |
| 52824357 | App login problem | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Steve O'Conner | Chat | returnsfragrance | 16h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - |
| 90100960 | Where is my order? | Solved | Urgent | Genevieve Kshlerin-Bernier | — | Julie Hodkiewicz | Chat | damaged | 3h | ●Responded | 10/11 | — | — | Feb 27, 2026 | - |
| 84144435 | Cancel subscription / Auto-replenish | Closed | Normal | Genevieve Kshlerin-Bernier | — | Steve O'Conner | Chat | — | 20h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 62213864 | Cancel subscription / Auto-replenish | Solved | Normal | Genevieve Kshlerin-Bernier | — | Oscar O'Hara | Chat | shade-matchbopis | 9h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - |
| 65352917 | Where is my order? | Solved | High | Genevieve Kshlerin-Bernier | — |  Darryl Jacobi | Phone | shipping | 6h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - |
| 78251508 | Missing samples in order | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Chaz Renner | Chat | wholesalerefundapp | 4h | ●Responded | 5/5 | — | — | Jan 25, 2026 | - |
| 04207776 | Cancel subscription / Auto-replenish | Solved | Normal | Genevieve Kshlerin-Bernier | — | Mr. Skyla Trantow | shade-match | 8h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 45202105 | Missing items in shipment | Open | Normal | Genevieve Kshlerin-Bernier | — | Julie Hodkiewicz | Chat | bopisloyalty | - | —Skipped | — | — | — | Jan 21, 2026 | - |
| 90498029 | Loyalty points not posting | Solved | Normal | Genevieve Kshlerin-Bernier | — | Mr. Skyla Trantow | wholesaleshade-match | 3h | ●Responded | 5/5 | — | — | Jan 12, 2026 | - | |
| 81063090 | Wholesale order question | Pending | Normal | Genevieve Kshlerin-Bernier | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 73642229 | Birthday gift not received | Solved | High | Genevieve Kshlerin-Bernier | — |  Amely Pacocha | Chat | shippingsamplesapp | 4h | ●Responded | 5/5 | — | — | Dec 26, 2025 | - |
| 94779372 | BOPIS order cancelled at store | Closed | Normal | Genevieve Kshlerin-Bernier | — |  Kaela Friesen | wholesaleshippingfragrance | 1h | ●Responded | 10/11 | — | — | Dec 18, 2025 | Dec 21, 2025 | |
| 27884006 | Item authenticity concern | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Mr. Eliza Gerhold IV | bopisloyaltysamples | 2h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 34637622 | Missing samples in order | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Jacklyn Dare | gift-cardshipping | 1d | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 95659150 | Order arrived damaged | Solved | Normal | Genevieve Kshlerin-Bernier | — | Julie Hodkiewicz | Social | loyaltyshade-match | 1d 6h | ⊘Not fired | — | — | — | Nov 24, 2025 | - |
| 11308979 | Item authenticity concern | Open | Normal | Genevieve Kshlerin-Bernier | — | Darryl Jacobi | Chat | damaged | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 21389850 | Klarna / Afterpay split issue | Solved | Normal | Genevieve Kshlerin-Bernier | — | Oscar O'Hara | vipapp | 4h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 57270990 | Gift card balance question | Solved | Normal | Genevieve Kshlerin-Bernier | — | Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 28704198 | Birthday gift not received | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Yazmin Jast | Chat | — | 1d 3h | ●Responded | 2/5 | — | — | Nov 4, 2025 | - |
| 02460016 | Klarna / Afterpay split issue | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Tommy Kuvalis | — | 6h | ●Responded | 10/11 | — | — | Nov 3, 2025 | - | |
| 14634263 | Question about product ingredients | Solved | Normal | Genevieve Kshlerin-Bernier | — | Garth Dooley | influencervipfragrance | 5h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 38291289 | Cancel order request | Solved | Normal | Genevieve Kshlerin-Bernier | — |  Mr. Cade Senger | — | 1d | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 36493028 | BOPIS order cancelled at store | Open | Normal | Genevieve Kshlerin-Bernier | — |  Katrina Johns | Chat | appgift-card | - | —Skipped | — | — | — | Oct 13, 2025 | - |
| 54330285 | Question about product ingredients | Closed | High | Genevieve Kshlerin-Bernier | — | Oscar O'Hara | appshade-match | 1h | ●Responded | 7/11 | — | — | Oct 1, 2025 | Oct 8, 2025 | |
| 90798340 | Item authenticity concern | Solved | Low | Genevieve Kshlerin-Bernier | — | Chaz Renner | influencershippingrefund | 5h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | |
| 28256413 | Wholesale order question | Solved | High | Genevieve Kshlerin-Bernier | — | Chaz Renner | Phone | — | 20h | ⊘Not fired | — | — | — | Sep 5, 2025 | - |
| 97537563 | Wrong shade sent | Solved | Normal | Genevieve Kshlerin-Bernier | — | Chaz Renner | vipshippingrefund | 2d 15h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 92692602 | Wholesale order question | Open | Normal | Genevieve Kshlerin-Bernier | — | Garth Dooley | shade-matchbopis | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 33952812 | App login problem | Pending | Normal | Genevieve Kshlerin-Bernier | — | Mr. Lonie Hudson | Chat | appvipshipping | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 63525847 | Klarna / Afterpay split issue | Solved | High | Genevieve Kshlerin-Bernier | — | Mr. Cade Senger | Chat | vipappshade-match | 2d 6h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 47089775 | Influencer code not working | Solved | Normal | Genevieve Kshlerin-Bernier | — | Kaela Friesen | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 02765848 | Insider tier issue | Closed | Urgent | Genevieve Kshlerin-Bernier | — |  Leonard Waters-Howell | Chat | refund | 12h | ●Responded | 3/5 | — | — | Aug 4, 2025 | Aug 9, 2025 |
| 68211473 | App login problem | Pending | Low | Genevieve Kshlerin-Bernier | — |  Dr. Mandy McLaughlin | Chat | bopis | - | —Skipped | — | — | — | Aug 3, 2025 | - |
| 02392950 | Item authenticity concern | Solved | Low | Genevieve Kshlerin-Bernier | — | Faith Hilll | samplesbopisrefund | 1h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |
| 15992133 | Order arrived damaged | Solved | Low | Genevieve Kshlerin-Bernier | — |  Vilma Gusikowski | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 65314297 | Birthday gift not received | Solved | High | Genevieve Kshlerin-Bernier | — | Mr. Cade Senger | Chat | app | 2h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 48983185 | Question about product ingredients | Closed | Normal | Genevieve Kshlerin-Bernier | — | Katrina Johns | — | 6h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jun 30, 2025 | |
| 26897431 | Restock alert for backorder | Solved | Low | Genevieve Kshlerin-Bernier | — | Steve O'Conner | shade-matchvip | 1h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 18495604 | App login problem | Solved | High | Genevieve Kshlerin-Bernier | — | Mr. Eliza Gerhold IV | — | 15h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 47424071 | Wholesale order question | Solved | Normal | Genevieve Kshlerin-Bernier | — | Dr. Mandy McLaughlin | Chat | damagedbopisrefund | 14h | ●Responded | 3/5 | — | — | May 27, 2025 | - |