Ms. Josefina Collins
ernest92@yahoo.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78557695 | Address change after shipping | Closed | Low | Ms. Josefina Collins | — |  Darryl Jacobi | Chat | shippingdamaged | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 70346983 | Loyalty points not posting | Closed | Normal | Ms. Josefina Collins | — |  Garth Dooley | Chat | returns | 3h | ●Responded | 4/5 | — | — | May 19, 2026 | May 22, 2026 |
| 18787070 | App login problem | Closed | Normal | Ms. Josefina Collins | — |  Kip Schroeder IV | Chat | vipdamaged | 2d 4h | ○Sent, no reply | — | — | — | May 13, 2026 | May 20, 2026 |
| 28475220 | Item authenticity concern | Closed | Normal | Ms. Josefina Collins | — |  Steve O'Conner | gift-cardsamples | 4h | ○Sent, no reply | — | — | — | May 8, 2026 | May 15, 2026 | |
| 50574853 | Item authenticity concern | Solved | Normal | Ms. Josefina Collins | — |  Yazmin Jast | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | May 2, 2026 | - |
| 41650333 | Refund not received | Solved | Normal | Ms. Josefina Collins | — |  Vilma Gusikowski | Chat | shipping | 4h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - |
| 16481933 | Birthday gift not received | Solved | Low | Ms. Josefina Collins | — |  Amely Pacocha | Social | fragrance | 15h | ⊘Not fired | — | — | — | Apr 28, 2026 | - |
| 11428693 | Missing items in shipment | Solved | Low | Ms. Josefina Collins | — |  Katrina Johns | refund | 12h | ●Responded | 9/11 | — | — | Apr 21, 2026 | - | |
| 38045441 | App crashes at checkout | Closed | High | Ms. Josefina Collins | — | Vilma Gusikowski | fragranceshipping | 2h | ●Responded | 5/5 | — | — | Apr 18, 2026 | Apr 22, 2026 | |
| 94900045 | Item authenticity concern | Open | Normal | Ms. Josefina Collins | — |  Kaela Friesen | damagedshippingrefund | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 06397084 | Allergic reaction concern | Closed | Normal | Ms. Josefina Collins | — |  Oscar O'Hara | Chat | damagedinfluencer | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 5, 2026 |
| 41373542 | Wholesale order question | Solved | Low | Ms. Josefina Collins | — |  Faith Hilll | Chat | influencerfragrancebopis | 2d | ●Responded | 3/5 | — | — | Mar 21, 2026 | - |
| 04681485 | Cancel order request | Solved | Normal | Ms. Josefina Collins | — |  Mr. Lonie Hudson | Chat | vipwholesale | 1d | ●Responded | 5/5 | — | — | Mar 14, 2026 | - |
| 17274397 | App login problem | Solved | High | Ms. Josefina Collins | — | Steve O'Conner | shippingsamples | 18h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 54802422 | Cancel subscription / Auto-replenish | Solved | Low | Ms. Josefina Collins | — | Vilma Gusikowski | — | 23h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 17620149 | Shipping cost question | Solved | Normal | Ms. Josefina Collins | — |  Dr. Mandy McLaughlin | Chat | damagedvip | 16h | ○Sent, no reply | — | — | — | Feb 22, 2026 | - |
| 08757863 | Lost package follow-up | Solved | Normal | Ms. Josefina Collins | — |  Tommy Kuvalis | influencer | 10h | ⊘Not fired | — | — | — | Jan 5, 2026 | - | |
| 66170619 | Loyalty points not posting | Open | Normal | Ms. Josefina Collins | — | Oscar O'Hara | Phone | appinfluencerfragrance | - | —Skipped | — | — | — | Dec 20, 2025 | - |
| 26695616 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Josefina Collins | — | Yazmin Jast | Social | appdamaged | 6h | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 03467826 | Cancel subscription / Auto-replenish | Solved | Low | Ms. Josefina Collins | — |  Julie Hodkiewicz | Phone | returnsrefund | 12h | ●Responded | 10/11 | — | — | Dec 8, 2025 | - |
| 02875924 | BOPIS pickup not ready | Solved | High | Ms. Josefina Collins | — |  Jacklyn Dare | Chat | — | 1d | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 02662066 | Order arrived damaged | Solved | High | Ms. Josefina Collins | — | Kaela Friesen | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 57479036 | Restock alert for backorder | Solved | Normal | Ms. Josefina Collins | — |  Mr. Skyla Trantow | Chat | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 16258820 | App login problem | Open | Normal | Ms. Josefina Collins | — | Steve O'Conner | shade-matchappshipping | - | —Skipped | — | — | — | Oct 25, 2025 | - | |
| 02819789 | Pro discount enrollment | Solved | Normal | Ms. Josefina Collins | — | Vilma Gusikowski | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 62357394 | BOPIS pickup not ready | Closed | Low | Ms. Josefina Collins | — | Darryl Jacobi | influencersamplesrefund | 9d 11h | ●Responded | 2/5 | — | — | Oct 18, 2025 | Oct 29, 2025 | |
| 69975569 | Klarna / Afterpay split issue | Solved | Normal | Ms. Josefina Collins | — |  Ignatius Cummerata | vip | 17h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 03258314 | Insider tier issue | Solved | High | Ms. Josefina Collins | — | Mr. Lonie Hudson | vipbopis | 3h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - | |
| 73520386 | Price match request | Solved | Normal | Ms. Josefina Collins | — | Faith Hilll | — | 11h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | |
| 00910361 | Allergic reaction concern | Solved | Normal | Ms. Josefina Collins | — | Yazmin Jast | Chat | loyaltysamples | 1d 3h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 70845095 | App login problem | Closed | Normal | Ms. Josefina Collins | — | Dr. Mandy McLaughlin | app | 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 15, 2025 | |
| 77062805 | Foundation match help | Closed | Urgent | Ms. Josefina Collins | — | Yazmin Jast | gift-card | 2h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 5, 2025 | |
| 08316491 | App crashes at checkout | Solved | High | Ms. Josefina Collins | — |  Lily Raynor | app | 1d 8h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 49793230 | Birthday gift not received | Solved | Normal | Ms. Josefina Collins | — | Mr. Skyla Trantow | fragrance | 5h | ●Responded | 1/5 | — | — | Jun 9, 2025 | - | |
| 68687239 | Lost package follow-up | Open | High | Ms. Josefina Collins | — |  Mr. Cade Senger | fragrancedamagedreturns | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 25074403 | Allergic reaction concern | Solved | Normal | Ms. Josefina Collins | — | Yazmin Jast | — | 14h | ○Sent, no reply | — | — | — | May 29, 2025 | - |