Shaylee Frami
nico.gibson@hotmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 71376409 | Missing samples in order | Closed | Normal | Shaylee Frami | — |  Yazmin Jast | — | 6h | ⊘Not fired | — | — | — | May 9, 2026 | May 15, 2026 | |
| 66653481 | Missing items in shipment | Closed | Urgent | Shaylee Frami | — |  Miss Amber Hintz Sr. | damagedshade-match | 2h | ●Responded | 2/5 | — | — | Apr 27, 2026 | Apr 29, 2026 | |
| 50511488 | Allergic reaction concern | Closed | Urgent | Shaylee Frami | — |  Mr. Eliza Gerhold IV | Chat | — | 5h | ●Responded | 3/5 | — | — | Apr 18, 2026 | Apr 21, 2026 |
| 66400960 | Birthday gift not received | Closed | Normal | Shaylee Frami | — |  Chaz Renner | — | 10h | ●Responded | 10/11 | — | — | Mar 19, 2026 | Mar 23, 2026 | |
| 08504796 | Wholesale order question | Closed | Normal | Shaylee Frami | — | Chaz Renner | Social | wholesale | 5h | ⊘Not fired | — | — | — | Feb 21, 2026 | Feb 23, 2026 |
| 26669810 | Cancel subscription / Auto-replenish | Solved | High | Shaylee Frami | — |  Ignatius Cummerata | vipbopisshipping | 6h | ●Responded | 9/11 | — | — | Feb 20, 2026 | - | |
| 23345192 | Klarna / Afterpay split issue | Solved | Normal | Shaylee Frami | — |  Jacklyn Dare | damagedgift-card | 4h | ⊘Not fired | — | — | — | Feb 19, 2026 | - | |
| 09402717 | Missing samples in order | Solved | High | Shaylee Frami | — | Jacklyn Dare | vipfragrancesamples | 3h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 47923912 | Return after 30-day window | Closed | Normal | Shaylee Frami | — |  Eula McKenzie | Chat | vipinfluencer | 21h | ●Responded | 4/5 | — | — | Jan 28, 2026 | Feb 5, 2026 |
| 14715112 | Missing items in shipment | Solved | Normal | Shaylee Frami | — |  Leonard Waters-Howell | wholesale | 6h | ⊘Not fired | — | — | — | Dec 19, 2025 | - | |
| 47339329 | Discount code not working | Open | Normal | Shaylee Frami | — | Chaz Renner | Chat | shade-matchshippingloyalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 46191739 | Insider tier issue | Solved | Low | Shaylee Frami | — |  Kaela Friesen | Chat | influencerloyaltydamaged | 3h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 77769959 | Insider tier issue | Pending | Normal | Shaylee Frami | — |  Julie Hodkiewicz | Phone | shippingbopis | - | —Skipped | — | — | — | Nov 12, 2025 | - |
| 80098504 | Question about product ingredients | Solved | Normal | Shaylee Frami | — |  Vilma Gusikowski | samples | 3h | ●Responded | 5/5 | — | — | Nov 6, 2025 | - | |
| 27218839 | App crashes at checkout | Solved | Normal | Shaylee Frami | — |  Amely Pacocha | wholesaledamagedbopis | 22h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 60171969 | Missing samples in order | Solved | Normal | Shaylee Frami | — | Miss Amber Hintz Sr. | loyaltydamagedwholesale | 6h | ●Responded | 5/5 | — | — | Oct 21, 2025 | - | |
| 06377810 | Cancel subscription / Auto-replenish | Solved | High | Shaylee Frami | — |  Oscar O'Hara | bopisdamagedvip | 2h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 40106339 | Price match request | Open | Normal | Shaylee Frami | — | Eula McKenzie | wholesalerefundgift-card | - | —Skipped | — | — | — | Oct 7, 2025 | - | |
| 36909317 | Gift card balance question | Solved | Normal | Shaylee Frami | — | Oscar O'Hara | Social | shade-match | 10h | ⊘Not fired | — | — | — | Oct 6, 2025 | - |
| 55540831 | Cancel order request | Solved | Normal | Shaylee Frami | — |  Mr. Skyla Trantow | samples | 2d 15h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |
| 95844376 | Missing items in shipment | Solved | Low | Shaylee Frami | — | Ignatius Cummerata | fragrance | 2d 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 60435508 | Store experience feedback | Solved | Normal | Shaylee Frami | — | Oscar O'Hara | Phone | returns | 1d 3h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 86896127 | Missing samples in order | Closed | Normal | Shaylee Frami | — |  Dr. Mandy McLaughlin | shippingvipapp | 5h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 7, 2025 | |
| 49458616 | Insider tier issue | Solved | High | Shaylee Frami | — |  Steve O'Conner | damagedrefund | 10h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | |
| 03762445 | Birthday gift not received | Closed | Low | Shaylee Frami | — |  Tommy Kuvalis | Social | returnsfragrance | 7h | ⊘Not fired | — | — | — | Aug 25, 2025 | Sep 1, 2025 |
| 05171977 | Refund not received | Closed | Low | Shaylee Frami | — | Mr. Skyla Trantow | Chat | gift-cardshade-matchfragrance | 23h | ●Responded | 5/5 | — | — | Aug 20, 2025 | Aug 22, 2025 |
| 92480323 | Klarna / Afterpay split issue | Solved | Normal | Shaylee Frami | — |  Darryl Jacobi | loyalty | 4d 14h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 19401785 | Pro discount enrollment | Solved | Normal | Shaylee Frami | — | Ignatius Cummerata | Chat | shade-matchdamagedbopis | 6h | ⊘Not fired | — | — | — | Jul 17, 2025 | - |
| 45049530 | Insider tier issue | Solved | Normal | Shaylee Frami | — | Dr. Mandy McLaughlin | Chat | samples | 5h | ⊘Not fired | — | — | — | Jul 17, 2025 | - |
| 57047301 | Where is my order? | Pending | Low | Shaylee Frami | — | Mr. Skyla Trantow | Chat | loyaltyreturnsshade-match | - | —Skipped | — | — | — | Jul 3, 2025 | - |
| 98396044 | Cancel subscription / Auto-replenish | Solved | Normal | Shaylee Frami | — | Oscar O'Hara | Chat | returnsshade-matchshipping | 6h | ●Responded | 10/11 | — | — | Jul 2, 2025 | - |
| 51886661 | Klarna / Afterpay split issue | Closed | Normal | Shaylee Frami | — | Tommy Kuvalis | shade-matchfragrance | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 17, 2025 | |
| 80785874 | BOPIS order cancelled at store | Pending | Low | Shaylee Frami | — |  Lily Raynor | fragranceloyaltygift-card | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 30788361 | Restock alert for backorder | Closed | Normal | Shaylee Frami | — | Mr. Skyla Trantow | wholesaleloyalty | 4h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 2, 2025 | |
| 72420439 | BOPIS pickup not ready | Open | Normal | Shaylee Frami | — | Leonard Waters-Howell | refund | - | —Skipped | — | — | — | May 29, 2025 | - |