Wilfred Fay
floyd.heaney@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83173959 | Missing items in shipment | Solved | Normal | Wilfred Fay | — |  Oscar O'Hara | — | 11h | ●Responded | 1/5 | — | — | May 21, 2026 | - | |
| 39719318 | Pro discount enrollment | Closed | Low | Wilfred Fay | — |  Yazmin Jast | Chat | gift-card | 2d 22h | ○Sent, no reply | — | — | — | May 14, 2026 | May 21, 2026 |
| 13637998 | Restock alert for backorder | Solved | Normal | Wilfred Fay | — | Yazmin Jast | bopisreturnsapp | 6h | ⊘Not fired | — | — | — | May 8, 2026 | - | |
| 29269210 | Birthday gift not received | Pending | Normal | Wilfred Fay | — |  Mr. Eliza Gerhold IV | Chat | fragranceloyaltyapp | - | —Skipped | — | — | — | May 5, 2026 | - |
| 23261246 | App login problem | Solved | Low | Wilfred Fay | — |  Tommy Kuvalis | — | 6d 7h | ○Sent, no reply | — | — | — | May 3, 2026 | - | |
| 33242610 | Loyalty points not posting | Solved | Normal | Wilfred Fay | — |  Miss Amber Hintz Sr. | damagedapp | 4h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 75806696 | Store experience feedback | Solved | High | Wilfred Fay | — |  Chaz Renner | Chat | samplesrefundwholesale | 2h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 32548464 | Cancel order request | Solved | Normal | Wilfred Fay | — |  Vilma Gusikowski | Chat | samples | 19h | ●Responded | 5/5 | — | — | Apr 22, 2026 | - |
| 97255972 | Gift card balance question | Solved | High | Wilfred Fay | — |  Steve O'Conner | Chat | fragrancewholesale | 5d 4h | ⊘Not fired | — | — | — | Mar 19, 2026 | - |
| 76465698 | Item authenticity concern | Closed | Normal | Wilfred Fay | — | Tommy Kuvalis | Chat | — | 5h | ●Responded | 5/5 | — | — | Mar 16, 2026 | Mar 23, 2026 |
| 35548191 | Store experience feedback | Closed | Urgent | Wilfred Fay | — | Miss Amber Hintz Sr. | Chat | — | 9d 1h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 21, 2026 |
| 76769067 | Cancel order request | Closed | Urgent | Wilfred Fay | — |  Mr. Lonie Hudson | fragranceloyaltygift-card | 17h | ●Responded | 4/11 | — | — | Mar 7, 2026 | Mar 15, 2026 | |
| 22712337 | Cancel subscription / Auto-replenish | Solved | Normal | Wilfred Fay | — |  Mr. Cade Senger | Chat | — | 5h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 40769110 | Order arrived damaged | Closed | Low | Wilfred Fay | — |  Julie Hodkiewicz | wholesalevip | 10h | ⊘Not fired | — | — | — | Feb 18, 2026 | Feb 23, 2026 | |
| 84445693 | Cancel subscription / Auto-replenish | Solved | High | Wilfred Fay | — |  Darryl Jacobi | — | 7h | ●Responded | 10/11 | — | — | Feb 13, 2026 | - | |
| 34609828 | Loyalty points not posting | Pending | Urgent | Wilfred Fay | — | Oscar O'Hara | Chat | damagedapp | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 21349999 | Wrong shade sent | Open | Normal | Wilfred Fay | — |  Mr. Skyla Trantow | refund | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 62034625 | Return after 30-day window | Solved | Normal | Wilfred Fay | — |  Jacklyn Dare | Chat | fragrance | 7h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 97263098 | Missing items in shipment | Solved | Normal | Wilfred Fay | — |  Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 09445412 | Influencer code not working | Closed | Low | Wilfred Fay | — |  Leonard Waters-Howell | — | 21h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 29, 2025 | |
| 08514957 | BOPIS order cancelled at store | Solved | Low | Wilfred Fay | — |  Faith Hilll | shipping | 19h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 41920512 | Missing items in shipment | Closed | Normal | Wilfred Fay | — | Yazmin Jast | loyaltyshade-matchwholesale | 2d 22h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 18, 2025 | |
| 15546381 | App crashes at checkout | Solved | Normal | Wilfred Fay | — | Tommy Kuvalis | — | 18h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |
| 06311706 | Pro discount enrollment | Closed | High | Wilfred Fay | — | Miss Amber Hintz Sr. | Social | returnsappshade-match | 4h | ⊘Not fired | — | — | — | Nov 10, 2025 | Nov 14, 2025 |
| 60323586 | Price match request | Closed | High | Wilfred Fay | — | Faith Hilll | Chat | shippingreturns | 4h | ●Responded | 5/5 | — | — | Oct 30, 2025 | Nov 3, 2025 |
| 86929349 | BOPIS pickup not ready | Solved | Normal | Wilfred Fay | — |  Ignatius Cummerata | Phone | — | 8h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 29335309 | Klarna / Afterpay split issue | Solved | Normal | Wilfred Fay | — | Tommy Kuvalis | Chat | wholesalegift-cardreturns | 1d 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 29878988 | Return after 30-day window | Solved | Low | Wilfred Fay | — |  Amely Pacocha | fragranceinfluencerloyalty | 2h | ●Responded | 4/5 | — | — | Sep 23, 2025 | - | |
| 24501361 | Insider tier issue | Solved | Normal | Wilfred Fay | — | Darryl Jacobi | — | 11h | ●Responded | 1/5 | — | — | Sep 18, 2025 | - | |
| 77524944 | Question about product ingredients | Closed | Normal | Wilfred Fay | — | Leonard Waters-Howell | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 |
| 57588371 | Influencer code not working | Solved | Low | Wilfred Fay | — |  Kip Schroeder IV | returnsfragrancedamaged | 6h | ⊘Not fired | — | — | — | Sep 7, 2025 | - | |
| 78460425 | App crashes at checkout | Solved | Normal | Wilfred Fay | — | Vilma Gusikowski | fragranceshade-match | 1d 20h | ⊘Not fired | — | — | — | Sep 6, 2025 | - | |
| 51317084 | Item authenticity concern | Closed | Normal | Wilfred Fay | — | Chaz Renner | — | 1d 23h | ●Responded | 7/11 | — | — | Sep 2, 2025 | Sep 10, 2025 | |
| 49783150 | Foundation match help | Closed | Normal | Wilfred Fay | — | Tommy Kuvalis | — | 10d | ●Responded | 2/5 | — | — | Sep 2, 2025 | Sep 15, 2025 | |
| 54900033 | Item authenticity concern | Solved | Normal | Wilfred Fay | — | Miss Amber Hintz Sr. | shade-matchappshipping | 14h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 80126237 | Where is my order? | Solved | Normal | Wilfred Fay | — | Yazmin Jast | — | 3h | ●Responded | 4/5 | — | — | Aug 8, 2025 | - | |
| 46662423 | Birthday gift not received | Solved | Normal | Wilfred Fay | — |  Eula McKenzie | gift-cardreturns | 5h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - | |
| 48612508 | Missing samples in order | Solved | Normal | Wilfred Fay | — | Ignatius Cummerata | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - |
| 41702522 | Lost package follow-up | Solved | Normal | Wilfred Fay | — | Ignatius Cummerata | bopisshade-matchdamaged | 3h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 29974458 | Klarna / Afterpay split issue | Pending | High | Wilfred Fay | — | Miss Amber Hintz Sr. | Chat | samplesrefundgift-card | - | —Skipped | — | — | — | Jun 29, 2025 | - |
| 41165512 | Lost package follow-up | Open | High | Wilfred Fay | — | Vilma Gusikowski | Chat | loyalty | - | —Skipped | — | — | — | Jun 26, 2025 | - |
| 04763077 | Birthday gift not received | Solved | High | Wilfred Fay | — | Mr. Cade Senger | wholesale | 14h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - | |
| 27949216 | Influencer code not working | Solved | Normal | Wilfred Fay | — | Dr. Mandy McLaughlin | Chat | influencer | 2h | ●Responded | 4/5 | — | — | Jun 18, 2025 | - |
| 51810896 | Wholesale order question | Closed | High | Wilfred Fay | — |  Katrina Johns | Chat | vipshipping | 13h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 14, 2025 |
| 93900050 | Shipping cost question | Solved | Low | Wilfred Fay | — | Miss Amber Hintz Sr. | — | 4d 3h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 94870213 | Missing items in shipment | Solved | High | Wilfred Fay | — | Tommy Kuvalis | shade-match | 4h | ○Sent, no reply | — | — | — | May 29, 2025 | - |