Nikolas Terry
camille.gottlieb42@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31656504 | Klarna / Afterpay split issue | Solved | High | Nikolas Terry | — |  Kaela Friesen | wholesale | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 75116111 | Gift card balance question | Solved | Low | Nikolas Terry | — |  Mr. Skyla Trantow | Phone | — | 12h | ●Responded | 3/5 | — | — | Apr 28, 2026 | - |
| 52804954 | Question about product ingredients | Solved | Normal | Nikolas Terry | — |  Mr. Lonie Hudson | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 24491639 | Loyalty points not posting | Closed | Normal | Nikolas Terry | — |  Tommy Kuvalis | Phone | — | 3h | ●Responded | 5/5 | — | — | Apr 14, 2026 | Apr 18, 2026 |
| 45738551 | Loyalty points not posting | Solved | Normal | Nikolas Terry | — |  Ignatius Cummerata | — | 5d 1h | ⊘Not fired | — | — | — | Apr 8, 2026 | - | |
| 43627639 | Insider tier issue | Closed | High | Nikolas Terry | — | Mr. Lonie Hudson | Chat | wholesalerefunddamaged | 3d 13h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 9, 2026 |
| 99435988 | Foundation match help | Solved | Normal | Nikolas Terry | — |  Julie Hodkiewicz | Chat | shade-match | 5h | ●Responded | 10/11 | — | — | Mar 17, 2026 | - |
| 51995291 | Insider tier issue | Solved | Low | Nikolas Terry | — |  Jacklyn Dare | bopis | 5h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 66299639 | Wholesale order question | Solved | High | Nikolas Terry | — | Ignatius Cummerata | Chat | vipsamplesfragrance | 3h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 18324918 | Question about product ingredients | Closed | Normal | Nikolas Terry | — |  Darryl Jacobi | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 |
| 91321460 | Gift card balance question | Solved | Normal | Nikolas Terry | — |  Garth Dooley | fragrance | 3h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 08610901 | Missing items in shipment | Solved | Normal | Nikolas Terry | — | Tommy Kuvalis | Chat | samplesrefundinfluencer | 19h | ⊘Not fired | — | — | — | Jan 8, 2026 | - |
| 63224876 | Cancel subscription / Auto-replenish | Solved | High | Nikolas Terry | — |  Mr. Eliza Gerhold IV | gift-card | 16h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 08444918 | App login problem | Closed | Normal | Nikolas Terry | — | Mr. Lonie Hudson | Chat | bopisapp | 6h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 31, 2025 |
| 22286739 | Missing samples in order | Open | Normal | Nikolas Terry | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 26610126 | Influencer code not working | Solved | High | Nikolas Terry | — |  Lily Raynor | Chat | — | 7d 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 40052487 | Store experience feedback | Solved | High | Nikolas Terry | — | Garth Dooley | Phone | influencer | 6h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - |
| 35308466 | Missing samples in order | Solved | High | Nikolas Terry | — |  Steve O'Conner | damagedloyaltyrefund | 5h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 77961473 | Pro discount enrollment | Closed | Urgent | Nikolas Terry | — |  Kip Schroeder IV | — | 15h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 9, 2025 | |
| 24661249 | Price match request | Solved | Normal | Nikolas Terry | — |  Amely Pacocha | Chat | — | 2h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - |
| 39430543 | App crashes at checkout | Solved | Low | Nikolas Terry | — |  Leonard Waters-Howell | Chat | returns | 5h | ●Responded | 5/5 | — | — | Oct 29, 2025 | - |
| 78179430 | Address change after shipping | Pending | Normal | Nikolas Terry | — | Leonard Waters-Howell | returnsfragrance | - | —Skipped | — | — | — | Oct 7, 2025 | - | |
| 36510160 | Refund not received | Solved | Low | Nikolas Terry | — | Julie Hodkiewicz | — | 6h | ⊘Not fired | — | — | — | Oct 6, 2025 | - | |
| 68246377 | Cancel subscription / Auto-replenish | Solved | Normal | Nikolas Terry | — | Steve O'Conner | fragrancereturnsdamaged | 2h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 38870937 | Foundation match help | Solved | Normal | Nikolas Terry | — | Mr. Skyla Trantow | Chat | gift-cardbopis | 2d | ○Sent, no reply | — | — | — | Sep 11, 2025 | - |
| 61428725 | Missing items in shipment | Solved | Normal | Nikolas Terry | — | Leonard Waters-Howell | shade-matchsamplesdamaged | 6h | ⊘Not fired | — | — | — | Sep 10, 2025 | - | |
| 74090645 | Missing items in shipment | Pending | Normal | Nikolas Terry | — |  Chaz Renner | — | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 70706375 | BOPIS order cancelled at store | Solved | Normal | Nikolas Terry | — | Jacklyn Dare | refund | 13h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 51233816 | Item authenticity concern | Solved | Low | Nikolas Terry | — | Mr. Eliza Gerhold IV | Chat | gift-cardshade-matchinfluencer | 2d 12h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - |
| 89101620 | Allergic reaction concern | Pending | Normal | Nikolas Terry | — | Jacklyn Dare | Phone | — | - | —Skipped | — | — | — | Aug 14, 2025 | - |
| 28002221 | Return after 30-day window | Closed | Normal | Nikolas Terry | — |  Miss Amber Hintz Sr. | Chat | samples | 23h | ●Responded | 9/11 | — | — | Jul 29, 2025 | Aug 1, 2025 |
| 76988913 | Cancel subscription / Auto-replenish | Solved | Low | Nikolas Terry | — | Mr. Skyla Trantow | Chat | returnssamplesinfluencer | 3h | ●Responded | 4/5 | — | — | Jul 21, 2025 | - |
| 91123275 | Item authenticity concern | Solved | Normal | Nikolas Terry | — |  Vilma Gusikowski | app | 2h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 28732966 | App login problem | Closed | Low | Nikolas Terry | — |  Dr. Mandy McLaughlin | — | 14h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 5, 2025 | |
| 28764180 | App login problem | Solved | Normal | Nikolas Terry | — |  Faith Hilll | damagedshippingfragrance | 2d 22h | ●Responded | 1/11 | — | — | Jun 27, 2025 | - | |
| 43045653 | Wholesale order question | Solved | Normal | Nikolas Terry | — |  Eula McKenzie | influencerfragrance | 8d 22h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 28688959 | Restock alert for backorder | Solved | Normal | Nikolas Terry | — | Vilma Gusikowski | Social | fragrancesamples | 12h | ⊘Not fired | — | — | — | Jun 26, 2025 | - |
| 54626699 | Address change after shipping | Pending | Normal | Nikolas Terry | — | Vilma Gusikowski | Chat | wholesaleinfluencerbopis | - | —Skipped | — | — | — | Jun 11, 2025 | - |
| 93889975 | Cancel order request | Closed | Low | Nikolas Terry | — | Ignatius Cummerata | Phone | gift-cardshade-match | 1h | ⊘Not fired | — | — | — | Jun 3, 2025 | Jun 6, 2025 |