Tim Hand
sandy_armstrong@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95457485 | Shipping cost question | Solved | Urgent | Tim Hand | — |  Katrina Johns | shade-match | 10h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 32026749 | Address change after shipping | Solved | High | Tim Hand | — |  Eula McKenzie | refundapployalty | 1h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 96429573 | App login problem | Closed | Normal | Tim Hand | — | Eula McKenzie | Chat | — | 4h | ●Responded | 3/5 | — | — | May 8, 2026 | May 10, 2026 |
| 27763677 | Missing samples in order | Open | Normal | Tim Hand | — |  Darryl Jacobi | Chat | refundgift-cardbopis | - | —Skipped | — | — | — | May 5, 2026 | - |
| 03384550 | Missing samples in order | Closed | Normal | Tim Hand | — |  Tommy Kuvalis | — | 1d 15h | ●Responded | 4/5 | — | — | May 1, 2026 | May 7, 2026 | |
| 52574040 | Cancel subscription / Auto-replenish | Closed | Low | Tim Hand | — | Katrina Johns | vip | 2d 8h | ●Responded | 3/5 | — | — | Apr 24, 2026 | Apr 29, 2026 | |
| 64118738 | Cancel subscription / Auto-replenish | Pending | Normal | Tim Hand | — | Tommy Kuvalis | Chat | returns | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 60696967 | Store experience feedback | Closed | Normal | Tim Hand | — |  Mr. Skyla Trantow | bopisshade-match | 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 24, 2026 | |
| 28692672 | Address change after shipping | Solved | Normal | Tim Hand | — |  Yazmin Jast | Chat | — | 20h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 50690229 | Restock alert for backorder | Solved | Normal | Tim Hand | — | Darryl Jacobi | returnsrefundshade-match | 17h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 61625862 | BOPIS pickup not ready | Solved | Normal | Tim Hand | — | Katrina Johns | Chat | loyaltydamaged | 6h | ●Responded | 1/5 | — | — | Feb 16, 2026 | - |
| 18347319 | Foundation match help | Solved | Urgent | Tim Hand | — |  Oscar O'Hara | bopisappsamples | 6h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 48274259 | Loyalty points not posting | Solved | Normal | Tim Hand | — |  Garth Dooley | influencerdamaged | 4h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |
| 56289767 | Refund not received | Solved | Normal | Tim Hand | — | Tommy Kuvalis | — | 1d 4h | ●Responded | 4/5 | — | — | Jan 18, 2026 | - | |
| 56748516 | Cancel order request | Solved | Urgent | Tim Hand | — |  Mr. Cade Senger | shade-matchrefundreturns | 8d | ●Responded | 4/11 | — | — | Nov 22, 2025 | - | |
| 26249382 | App login problem | Closed | Low | Tim Hand | — | Oscar O'Hara | Chat | loyaltydamaged | 14h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 20, 2025 |
| 25745839 | Missing samples in order | Solved | Normal | Tim Hand | — |  Jacklyn Dare | Chat | influencer | 8d 7h | ●Responded | 1/5 | — | — | Nov 6, 2025 | - |
| 30858835 | Shipping cost question | Solved | Normal | Tim Hand | — | Oscar O'Hara | damagedvipsamples | 3h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 14728956 | Item authenticity concern | Closed | Urgent | Tim Hand | — |  Mr. Eliza Gerhold IV | Social | gift-cardsamples | 17h | ⊘Not fired | — | — | — | Sep 28, 2025 | Oct 5, 2025 |
| 07947974 | Refund not received | Open | Normal | Tim Hand | — |  Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 35676339 | Discount code not working | Solved | Low | Tim Hand | — |  Vilma Gusikowski | samplesreturns | 4h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 70822465 | App crashes at checkout | Solved | Normal | Tim Hand | — |  Dr. Mandy McLaughlin | vip | 1d 19h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 62614925 | Missing items in shipment | Solved | Normal | Tim Hand | — | Jacklyn Dare | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 27, 2025 | - |
| 68125141 | Where is my order? | Solved | Normal | Tim Hand | — | Yazmin Jast | refundinfluencersamples | 3h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 50700651 | Restock alert for backorder | Solved | Low | Tim Hand | — |  Lily Raynor | shipping | 19h | ●Responded | 5/5 | — | — | Aug 23, 2025 | - | |
| 94310988 | Item authenticity concern | Open | High | Tim Hand | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 36848822 | Cancel subscription / Auto-replenish | Open | Normal | Tim Hand | — | Miss Amber Hintz Sr. | Phone | shade-matchdamagedapp | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 69416166 | Where is my order? | Solved | Normal | Tim Hand | — |  Mr. Lonie Hudson | influencerrefundapp | 1d 14h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 95058433 | Allergic reaction concern | Solved | Normal | Tim Hand | — |  Faith Hilll | — | 10d | ●Responded | 1/11 | — | — | Aug 8, 2025 | - | |
| 06007003 | Store experience feedback | Solved | Normal | Tim Hand | — |  Chaz Renner | Chat | — | 23h | ⊘Not fired | — | — | — | Jul 22, 2025 | - |
| 80879107 | Cancel subscription / Auto-replenish | Closed | High | Tim Hand | — | Garth Dooley | wholesaleshippingapp | 7d 8h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Aug 1, 2025 | |
| 29580339 | Question about product ingredients | Solved | Normal | Tim Hand | — | Faith Hilll | bopis | 1d 12h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 70926200 | Return after 30-day window | Solved | Normal | Tim Hand | — | Mr. Cade Senger | bopisshade-match | 20h | ●Responded | 2/5 | — | — | Jul 10, 2025 | - | |
| 75838645 | Klarna / Afterpay split issue | Solved | Low | Tim Hand | — | Garth Dooley | Phone | influencervip | 2d 5h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - |
| 66183587 | Insider tier issue | Closed | Normal | Tim Hand | — | Garth Dooley | gift-cardvipshipping | 5h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 4, 2025 | |
| 57899799 | BOPIS order cancelled at store | Pending | High | Tim Hand | — | Yazmin Jast | returns | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 91439301 | Cancel subscription / Auto-replenish | Pending | Normal | Tim Hand | — |  Ignatius Cummerata | Chat | gift-cardwholesalereturns | - | —Skipped | — | — | — | Jun 19, 2025 | - |
| 85768228 | Pro discount enrollment | Solved | Normal | Tim Hand | — | Mr. Eliza Gerhold IV | Social | — | 2h | ⊘Not fired | — | — | — | Jun 16, 2025 | - |
| 01726756 | Missing items in shipment | Closed | High | Tim Hand | — | Chaz Renner | Chat | vip | 1h | ●Responded | 2/5 | — | — | Jun 5, 2025 | Jun 7, 2025 |
| 83112568 | Influencer code not working | Solved | Normal | Tim Hand | — | Darryl Jacobi | — | 6h | ⊘Not fired | — | — | — | May 30, 2025 | - |