Tomas Torphy
sven32@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 75438481 | Cancel subscription / Auto-replenish | Solved | Normal | Tomas Torphy | — |  Kaela Friesen | samples | 4h | ●Responded | 10/11 | — | — | May 23, 2026 | - | |
| 99262335 | Allergic reaction concern | Solved | High | Tomas Torphy | — |  Eula McKenzie | influencergift-card | 1h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 05322877 | Birthday gift not received | Solved | Normal | Tomas Torphy | — |  Faith Hilll | Phone | shippingdamaged | 3h | ●Responded | 5/5 | — | — | May 15, 2026 | - |
| 17348256 | Address change after shipping | Solved | High | Tomas Torphy | — |  Steve O'Conner | — | 5h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 72343170 | Lost package follow-up | Solved | Normal | Tomas Torphy | — | Steve O'Conner | loyalty | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 15840040 | Missing samples in order | Solved | Low | Tomas Torphy | — |  Mr. Eliza Gerhold IV | — | 19h | ●Responded | 2/5 | — | — | Apr 23, 2026 | - | |
| 19669408 | Allergic reaction concern | Solved | High | Tomas Torphy | — |  Lily Raynor | influencershipping | 1h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 36196806 | Birthday gift not received | Closed | Normal | Tomas Torphy | — |  Garth Dooley | returns | 4d 11h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 28, 2026 | |
| 64911138 | Cancel subscription / Auto-replenish | Solved | Normal | Tomas Torphy | — | Lily Raynor | Chat | influencer | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 50371893 | Foundation match help | Closed | Normal | Tomas Torphy | — | Lily Raynor | — | 2d 22h | ●Responded | 4/5 | — | — | Apr 10, 2026 | Apr 15, 2026 | |
| 18624894 | App crashes at checkout | Solved | Urgent | Tomas Torphy | — |  Kip Schroeder IV | damagedshade-match | 2h | ●Responded | 4/5 | — | — | Apr 8, 2026 | - | |
| 45788738 | Missing samples in order | Solved | Low | Tomas Torphy | — | Steve O'Conner | returns | 4h | ●Responded | 5/5 | — | — | Apr 7, 2026 | - | |
| 46199880 | Cancel order request | Pending | Low | Tomas Torphy | — |  Mr. Lonie Hudson | shade-matchapp | - | —Skipped | — | — | — | Mar 22, 2026 | - | |
| 74000240 | BOPIS pickup not ready | Solved | Normal | Tomas Torphy | — | Mr. Lonie Hudson | wholesalebopis | 2d 6h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 68957267 | Order arrived damaged | Solved | Normal | Tomas Torphy | — |  Mr. Skyla Trantow | apprefundshipping | 8d 20h | ⊘Not fired | — | — | — | Feb 13, 2026 | - | |
| 83376711 | Shipping cost question | Solved | Normal | Tomas Torphy | — | Steve O'Conner | — | 2h | ●Responded | 4/5 | — | — | Feb 3, 2026 | - | |
| 68356030 | Cancel order request | Closed | High | Tomas Torphy | — | Lily Raynor | Chat | loyaltyfragranceshade-match | 12h | ●Responded | 4/5 | — | — | Jan 31, 2026 | Feb 2, 2026 |
| 48526376 | Return after 30-day window | Solved | Low | Tomas Torphy | — |  Chaz Renner | loyaltywholesaleapp | 6h | ●Responded | 5/5 | — | — | Jan 24, 2026 | - | |
| 61363504 | BOPIS pickup not ready | Solved | Normal | Tomas Torphy | — |  Mr. Cade Senger | Chat | sampleswholesaleshade-match | 22h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 27159325 | Discount code not working | Solved | High | Tomas Torphy | — |  Jacklyn Dare | Chat | influencershipping | 3h | ●Responded | 5/5 | — | — | Jan 4, 2026 | - |
| 63234032 | Insider tier issue | Solved | High | Tomas Torphy | — |  Miss Amber Hintz Sr. | — | 10h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 08169104 | Return after 30-day window | Solved | Low | Tomas Torphy | — |  Vilma Gusikowski | loyaltyshipping | 2d 12h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 92937882 | App crashes at checkout | Solved | Normal | Tomas Torphy | — | Mr. Lonie Hudson | Chat | shipping | 3h | ●Responded | 4/5 | — | — | Dec 13, 2025 | - |
| 69484733 | Birthday gift not received | Pending | High | Tomas Torphy | — |  Amely Pacocha | Chat | samplesloyalty | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 84887045 | Address change after shipping | Pending | Low | Tomas Torphy | — | Lily Raynor | shade-matchshipping | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 52085014 | Birthday gift not received | Solved | Normal | Tomas Torphy | — | Faith Hilll | Chat | influencergift-cardloyalty | 1d 2h | ⊘Not fired | — | — | — | Nov 27, 2025 | - |
| 01956695 | Address change after shipping | Open | Low | Tomas Torphy | — |  Tommy Kuvalis | loyaltywholesale | - | —Skipped | — | — | — | Nov 21, 2025 | - | |
| 07111287 | App login problem | Pending | Normal | Tomas Torphy | — | Mr. Cade Senger | loyaltybopisshade-match | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 05502482 | Shipping cost question | Solved | Normal | Tomas Torphy | — | Chaz Renner | damagedapp | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 86723194 | Birthday gift not received | Solved | Normal | Tomas Torphy | — | Mr. Eliza Gerhold IV | fragrance | 4h | ●Responded | 5/5 | — | — | Nov 8, 2025 | - | |
| 69065295 | App login problem | Solved | High | Tomas Torphy | — | Mr. Lonie Hudson | Chat | vip | 6h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |
| 59797017 | Store experience feedback | Closed | High | Tomas Torphy | — | Jacklyn Dare | vipapp | 11h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 18, 2025 | |
| 28217013 | Klarna / Afterpay split issue | Solved | Normal | Tomas Torphy | — | Miss Amber Hintz Sr. | — | 5h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 50573484 | Where is my order? | Closed | Normal | Tomas Torphy | — |  Katrina Johns | Chat | loyalty | 15h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 22, 2025 |
| 75000022 | Influencer code not working | Solved | Low | Tomas Torphy | — | Amely Pacocha | Chat | refund | 23h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 12661080 | BOPIS order cancelled at store | Solved | High | Tomas Torphy | — |  Julie Hodkiewicz | Chat | vipdamagedreturns | 1h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - |
| 55496244 | Birthday gift not received | Solved | Low | Tomas Torphy | — |  Dr. Mandy McLaughlin | loyaltyshipping | 8h | ●Responded | 7/11 | — | — | Sep 5, 2025 | - | |
| 89893492 | Refund not received | Solved | High | Tomas Torphy | — | Dr. Mandy McLaughlin | Social | fragranceappvip | 2h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 90906895 | Foundation match help | Solved | Normal | Tomas Torphy | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 13083655 | Cancel order request | Solved | Low | Tomas Torphy | — |  Ignatius Cummerata | influencerbopisrefund | 3h | ●Responded | 4/5 | — | — | Aug 26, 2025 | - | |
| 51257307 | Refund not received | Solved | Urgent | Tomas Torphy | — | Dr. Mandy McLaughlin | — | 13h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 09743358 | Influencer code not working | Solved | Low | Tomas Torphy | — | Miss Amber Hintz Sr. | Phone | damagedbopis | 6h | ●Responded | 4/5 | — | — | Aug 21, 2025 | - |
| 79314754 | Return after 30-day window | Solved | Low | Tomas Torphy | — | Lily Raynor | Phone | refundbopis | 23h | ⊘Not fired | — | — | — | Jul 15, 2025 | - |
| 41448957 | Foundation match help | Pending | Normal | Tomas Torphy | — |  Oscar O'Hara | influencerfragranceloyalty | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 90105268 | Foundation match help | Pending | Low | Tomas Torphy | — | Mr. Cade Senger | loyalty | - | —Skipped | — | — | — | Jul 1, 2025 | - | |
| 14348418 | Cancel subscription / Auto-replenish | Open | Normal | Tomas Torphy | — | Mr. Eliza Gerhold IV | fragrancedamagedloyalty | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 15112996 | Loyalty points not posting | Solved | High | Tomas Torphy | — | Eula McKenzie | loyaltyapp | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 19368085 | Price match request | Closed | Normal | Tomas Torphy | — | Faith Hilll | loyaltygift-cardrefund | 3h | ●Responded | 1/5 | — | — | Jun 12, 2025 | Jun 18, 2025 |