Jeff Thompson
teresa_harris@hotmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 45567779 | Store experience feedback | Solved | High | Jeff Thompson | — |  Lily Raynor | samplesinfluencerwholesale | 6h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 75640338 | Allergic reaction concern | Solved | Low | Jeff Thompson | — | Lily Raynor | Chat | influencerfragrance | 9h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 62000374 | Birthday gift not received | Pending | Normal | Jeff Thompson | — |  Miss Amber Hintz Sr. | vipshipping | - | —Skipped | — | — | — | May 4, 2026 | - | |
| 95253354 | Shipping cost question | Pending | Normal | Jeff Thompson | — |  Garth Dooley | — | - | —Skipped | — | — | — | May 4, 2026 | - | |
| 64656876 | Klarna / Afterpay split issue | Solved | Low | Jeff Thompson | — |  Julie Hodkiewicz | influencerapp | 6h | ●Responded | 2/5 | — | — | May 1, 2026 | - | |
| 46581469 | App crashes at checkout | Solved | Normal | Jeff Thompson | — |  Leonard Waters-Howell | Chat | fragrance | 3h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 20486883 | Foundation match help | Solved | Low | Jeff Thompson | — |  Vilma Gusikowski | refundshade-matchwholesale | 11h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 00456563 | Shipping cost question | Closed | High | Jeff Thompson | — |  Kaela Friesen | influencerdamaged | 2h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 4, 2026 | |
| 85828072 | App login problem | Solved | Normal | Jeff Thompson | — | Leonard Waters-Howell | Chat | — | 4h | ⊘Not fired | — | — | — | Apr 1, 2026 | - |
| 79558441 | Where is my order? | Solved | Normal | Jeff Thompson | — |  Katrina Johns | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - |
| 98020181 | Insider tier issue | Solved | Low | Jeff Thompson | — | Julie Hodkiewicz | shade-match | 7h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 15741988 | Where is my order? | Closed | Normal | Jeff Thompson | — |  Kip Schroeder IV | bopisshippingapp | 14h | ●Responded | 5/5 | — | — | Mar 18, 2026 | Mar 20, 2026 | |
| 65194137 | Order arrived damaged | Pending | Normal | Jeff Thompson | — |  Tommy Kuvalis | Chat | returnswholesale | - | —Skipped | — | — | — | Mar 14, 2026 | - |
| 66548884 | Where is my order? | Solved | Normal | Jeff Thompson | — | Lily Raynor | Chat | app | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 58485939 | Allergic reaction concern | Solved | High | Jeff Thompson | — |  Chaz Renner | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - |
| 95933865 | Refund not received | Closed | Normal | Jeff Thompson | — | Chaz Renner | Social | damaged | 17h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 4, 2026 |
| 30094655 | Missing samples in order | Solved | Normal | Jeff Thompson | — |  Ignatius Cummerata | Phone | — | 15h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 29712548 | Discount code not working | Closed | Normal | Jeff Thompson | — |  Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 4, 2026 | |
| 94624436 | Gift card balance question | Closed | Normal | Jeff Thompson | — | Vilma Gusikowski | Chat | shade-match | 17h | ●Responded | 9/11 | — | — | Dec 13, 2025 | Dec 20, 2025 |
| 02256765 | Gift card balance question | Pending | Normal | Jeff Thompson | — |  Darryl Jacobi | Social | gift-card | - | —Skipped | — | — | — | Dec 2, 2025 | - |
| 96677726 | Cancel order request | Closed | Normal | Jeff Thompson | — |  Yazmin Jast | refund | 14h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 17, 2025 | |
| 77445509 | Influencer code not working | Solved | Normal | Jeff Thompson | — |  Steve O'Conner | samplesinfluencer | 5h | ●Responded | 4/5 | — | — | Oct 25, 2025 | - | |
| 91163127 | Loyalty points not posting | Closed | High | Jeff Thompson | — | Steve O'Conner | Phone | refundwholesaleshade-match | 4h | ⊘Not fired | — | — | — | Oct 24, 2025 | Oct 25, 2025 |
| 10724572 | Return after 30-day window | Closed | High | Jeff Thompson | — |  Jacklyn Dare | Chat | shade-matchappgift-card | 18h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 20, 2025 |
| 85382742 | Cancel order request | Pending | High | Jeff Thompson | — | Garth Dooley | — | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 89971472 | Address change after shipping | Closed | Normal | Jeff Thompson | — | Lily Raynor | — | 23h | ●Responded | 4/5 | — | — | Sep 21, 2025 | Sep 25, 2025 | |
| 97189534 | BOPIS order cancelled at store | Solved | Normal | Jeff Thompson | — |  Mr. Eliza Gerhold IV | bopis | 4h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 96214856 | Missing samples in order | Solved | High | Jeff Thompson | — |  Amely Pacocha | — | 3h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |
| 02546319 | Gift card balance question | Pending | Normal | Jeff Thompson | — |  Mr. Lonie Hudson | Chat | fragrance | - | —Skipped | — | — | — | Aug 31, 2025 | - |
| 12178709 | App login problem | Solved | Normal | Jeff Thompson | — | Kip Schroeder IV | loyalty | 4h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 66043298 | Birthday gift not received | Open | Normal | Jeff Thompson | — |  Mr. Cade Senger | Chat | samplesfragrance | - | —Skipped | — | — | — | Aug 14, 2025 | - |
| 11852629 | Allergic reaction concern | Solved | High | Jeff Thompson | — | Dr. Mandy McLaughlin | fragrancerefund | 7h | ●Responded | 4/5 | — | — | Aug 13, 2025 | - | |
| 83800971 | Klarna / Afterpay split issue | Solved | Low | Jeff Thompson | — | Lily Raynor | fragranceloyalty | 1d 12h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 99508711 | Birthday gift not received | Closed | Urgent | Jeff Thompson | — | Garth Dooley | loyalty | 8d 12h | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 30, 2025 | |
| 44885218 | Foundation match help | Solved | High | Jeff Thompson | — | Tommy Kuvalis | Chat | appinfluencer | 3d 1h | ●Responded | 4/11 | — | — | Jul 1, 2025 | - |
| 11187105 | Refund not received | Solved | Normal | Jeff Thompson | — |  Faith Hilll | fragrancerefundshade-match | 6h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 18587049 | App login problem | Open | Urgent | Jeff Thompson | — | Mr. Lonie Hudson | damagedsamples | - | —Skipped | — | — | — | Jun 17, 2025 | - | |
| 15199992 | App crashes at checkout | Solved | Low | Jeff Thompson | — | Kaela Friesen | — | 2h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 03376282 | Insider tier issue | Closed | Normal | Jeff Thompson | — |  Mr. Skyla Trantow | Chat | shade-matchloyalty | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 17, 2025 |
| 07127411 | Address change after shipping | Closed | Normal | Jeff Thompson | — | Ignatius Cummerata | Chat | influencerwholesaleloyalty | 3h | ⊘Not fired | — | — | — | Jun 1, 2025 | Jun 4, 2025 |
| 08527429 | Where is my order? | Solved | Normal | Jeff Thompson | — | Miss Amber Hintz Sr. | Chat | — | 7d 18h | ○Sent, no reply | — | — | — | May 29, 2025 | - |