Joshua Douglas
doreen_fahey@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68289789 | Wholesale order question | Solved | Normal | Joshua Douglas | — |  Mr. Cade Senger | influencerbopisrefund | 5h | ⊘Not fired | — | — | — | May 11, 2026 | - | |
| 32218343 | Pro discount enrollment | Solved | Normal | Joshua Douglas | — |  Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 75398677 | Missing samples in order | Closed | Low | Joshua Douglas | — |  Vilma Gusikowski | gift-carddamaged | 1d 12h | ⊘Not fired | — | — | — | Apr 26, 2026 | May 5, 2026 | |
| 23334040 | Refund not received | Solved | Urgent | Joshua Douglas | — |  Faith Hilll | Chat | — | 6h | ●Responded | 10/11 | — | — | Apr 17, 2026 | - |
| 32845660 | Birthday gift not received | Solved | Normal | Joshua Douglas | — |  Oscar O'Hara | appgift-cardbopis | 3d 9h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 06266330 | Address change after shipping | Closed | Low | Joshua Douglas | — |  Tommy Kuvalis | — | 1d | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 18, 2026 | |
| 46383789 | BOPIS pickup not ready | Solved | Low | Joshua Douglas | — |  Jacklyn Dare | — | 5d 22h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 62300135 | App login problem | Solved | Low | Joshua Douglas | — |  Garth Dooley | shade-matchbopis | 8h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 02386036 | BOPIS order cancelled at store | Pending | Urgent | Joshua Douglas | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Feb 12, 2026 | - |
| 95375693 | Allergic reaction concern | Solved | Normal | Joshua Douglas | — |  Steve O'Conner | app | 13h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |
| 33831305 | Influencer code not working | Solved | High | Joshua Douglas | — |  Dr. Mandy McLaughlin | Chat | shippingshade-matchdamaged | 6h | ●Responded | 5/5 | — | — | Jan 26, 2026 | - |
| 85123884 | Restock alert for backorder | Closed | Normal | Joshua Douglas | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 | |
| 86931454 | Shipping cost question | Solved | Normal | Joshua Douglas | — | Oscar O'Hara | influencerreturnsvip | 6h | ⊘Not fired | — | — | — | Dec 25, 2025 | - | |
| 41907021 | Order arrived damaged | Closed | Normal | Joshua Douglas | — |  Kip Schroeder IV | vip | 23h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 18, 2025 | |
| 54120920 | Cancel subscription / Auto-replenish | Closed | Normal | Joshua Douglas | — |  Mr. Lonie Hudson | Chat | refund | 14h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 15, 2025 |
| 62135087 | Restock alert for backorder | Solved | Normal | Joshua Douglas | — |  Mr. Skyla Trantow | Chat | — | 3h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - |
| 32925368 | Missing items in shipment | Solved | Normal | Joshua Douglas | — | Mr. Cade Senger | samples | 7h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 00066705 | App crashes at checkout | Solved | Low | Joshua Douglas | — |  Julie Hodkiewicz | — | 1h | ●Responded | 4/5 | — | — | Nov 13, 2025 | - | |
| 89356598 | Question about product ingredients | Solved | High | Joshua Douglas | — |  Leonard Waters-Howell | — | 6h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 09918195 | Discount code not working | Solved | Normal | Joshua Douglas | — |  Yazmin Jast | Chat | appgift-card | 5h | ●Responded | 3/5 | — | — | Nov 5, 2025 | - |
| 05290688 | Loyalty points not posting | Pending | High | Joshua Douglas | — | Garth Dooley | shippinginfluencer | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 91921619 | Discount code not working | Open | High | Joshua Douglas | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Oct 29, 2025 | - | |
| 42875241 | Discount code not working | Solved | Low | Joshua Douglas | — | Steve O'Conner | Chat | vip | 4h | ●Responded | 1/5 | — | — | Oct 20, 2025 | - |
| 37019121 | Refund not received | Closed | High | Joshua Douglas | — | Garth Dooley | Chat | — | 20h | ●Responded | 9/11 | — | — | Oct 3, 2025 | Oct 7, 2025 |
| 26260089 | Address change after shipping | Solved | Urgent | Joshua Douglas | — | Oscar O'Hara | Chat | loyalty | 5h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 85047735 | Foundation match help | Solved | High | Joshua Douglas | — | Steve O'Conner | refundshippingsamples | 20h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 44365324 | Refund not received | Solved | Normal | Joshua Douglas | — | Steve O'Conner | vipbopis | 2h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 38524880 | Store experience feedback | Solved | Normal | Joshua Douglas | — |  Katrina Johns | damaged | 19h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 10456037 | Insider tier issue | Solved | High | Joshua Douglas | — | Faith Hilll | Chat | — | 6h | ●Responded | 10/11 | — | — | Sep 2, 2025 | - |
| 29396895 | Gift card balance question | Solved | Normal | Joshua Douglas | — |  Mr. Eliza Gerhold IV | loyaltygift-card | 1h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 94303238 | Pro discount enrollment | Solved | Normal | Joshua Douglas | — | Vilma Gusikowski | Chat | gift-cardreturnsrefund | 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 62938360 | Cancel subscription / Auto-replenish | Solved | Normal | Joshua Douglas | — | Mr. Cade Senger | — | 3h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - | |
| 58657734 | Refund not received | Solved | Normal | Joshua Douglas | — | Kip Schroeder IV | Chat | influencerbopis | 1h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 63847848 | Insider tier issue | Open | Normal | Joshua Douglas | — | Mr. Eliza Gerhold IV | damagedinfluencerwholesale | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 19655823 | Question about product ingredients | Pending | Normal | Joshua Douglas | — | Mr. Cade Senger | refund | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 23532213 | Influencer code not working | Solved | Normal | Joshua Douglas | — |  Miss Amber Hintz Sr. | refund | 1d | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 71547654 | Cancel order request | Solved | Normal | Joshua Douglas | — |  Amely Pacocha | influencerwholesalefragrance | 5d | ●Responded | 1/5 | — | — | Jun 15, 2025 | - | |
| 06505808 | Gift card balance question | Closed | High | Joshua Douglas | — | Yazmin Jast | loyalty | 1h | ○Sent, no reply | — | — | — | May 30, 2025 | May 31, 2025 |