Grant Johns
timmothy.predovic89@gmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85251223 | Item authenticity concern | Solved | Normal | Grant Johns | — |  Lily Raynor | wholesale | 4h | ●Responded | 9/11 | — | — | May 20, 2026 | - | |
| 42638584 | Pro discount enrollment | Solved | Normal | Grant Johns | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 06148061 | Cancel order request | Solved | Low | Grant Johns | — |  Darryl Jacobi | Phone | — | 8h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 80034652 | App login problem | Closed | Urgent | Grant Johns | — |  Kip Schroeder IV | sampleswholesalegift-card | 1h | ○Sent, no reply | — | — | — | May 1, 2026 | May 5, 2026 | |
| 22525759 | BOPIS pickup not ready | Solved | High | Grant Johns | — |  Steve O'Conner | Chat | damagedfragrance | 6h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - |
| 43068936 | Item authenticity concern | Closed | High | Grant Johns | — | Steve O'Conner | Social | gift-card | 4h | ⊘Not fired | — | — | — | Apr 10, 2026 | Apr 13, 2026 |
| 57002173 | Gift card balance question | Closed | Normal | Grant Johns | — | Mr. Cade Senger | — | 11h | ●Responded | 9/11 | — | — | Apr 1, 2026 | Apr 3, 2026 | |
| 12746096 | App crashes at checkout | Closed | High | Grant Johns | — |  Faith Hilll | loyaltyfragrancesamples | 4h | ○Sent, no reply | — | — | — | Mar 22, 2026 | Mar 24, 2026 | |
| 48846873 | Missing samples in order | Solved | Normal | Grant Johns | — |  Mr. Eliza Gerhold IV | Phone | shade-match | 17h | ○Sent, no reply | — | — | — | Mar 15, 2026 | - |
| 26548388 | Store experience feedback | Solved | Urgent | Grant Johns | — |  Vilma Gusikowski | wholesale | 6h | ⊘Not fired | — | — | — | Mar 14, 2026 | - | |
| 12782054 | Wholesale order question | Closed | High | Grant Johns | — | Mr. Cade Senger | damagedinfluencer | 6h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 10, 2026 | |
| 24510263 | Allergic reaction concern | Solved | Low | Grant Johns | — |  Leonard Waters-Howell | Social | samplesshippingfragrance | 2d 3h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 84677043 | App login problem | Closed | Normal | Grant Johns | — |  Katrina Johns | influencerwholesaleapp | 2d | ○Sent, no reply | — | — | — | Jan 18, 2026 | Jan 24, 2026 | |
| 21534396 | Wrong shade sent | Solved | Low | Grant Johns | — |  Yazmin Jast | bopisshippingwholesale | 3h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 74864036 | Store experience feedback | Solved | Normal | Grant Johns | — | Yazmin Jast | Phone | fragranceloyaltyreturns | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 84623412 | Wholesale order question | Closed | Normal | Grant Johns | — |  Jacklyn Dare | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 74777994 | BOPIS pickup not ready | Closed | High | Grant Johns | — | Mr. Eliza Gerhold IV | samplesdamagedwholesale | 2h | ●Responded | 4/11 | — | — | Dec 22, 2025 | Dec 25, 2025 | |
| 17963321 | Missing samples in order | Solved | Normal | Grant Johns | — |  Kaela Friesen | appfragrancedamaged | 4h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 06835075 | Wrong shade sent | Pending | Low | Grant Johns | — | Yazmin Jast | wholesalegift-cardfragrance | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 20086822 | Klarna / Afterpay split issue | Closed | High | Grant Johns | — |  Mr. Skyla Trantow | fragranceshade-matchrefund | 3h | ⊘Not fired | — | — | — | Nov 26, 2025 | Dec 1, 2025 | |
| 63410858 | Missing samples in order | Solved | Normal | Grant Johns | — |  Mr. Lonie Hudson | refundbopissamples | 3h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 17605350 | Influencer code not working | Closed | Normal | Grant Johns | — |  Amely Pacocha | Chat | refund | 2d 4h | ●Responded | 4/5 | — | — | Oct 30, 2025 | Nov 4, 2025 |
| 14857669 | Order arrived damaged | Closed | High | Grant Johns | — |  Miss Amber Hintz Sr. | Chat | shade-match | 1d | ●Responded | 4/5 | — | — | Oct 23, 2025 | Oct 28, 2025 |
| 16538785 | Loyalty points not posting | Solved | Normal | Grant Johns | — | Vilma Gusikowski | vip | 3h | ⊘Not fired | — | — | — | Oct 3, 2025 | - | |
| 38384061 | Restock alert for backorder | Closed | Normal | Grant Johns | — | Mr. Lonie Hudson | samplesreturns | 6h | ●Responded | 1/5 | — | — | Sep 24, 2025 | Oct 1, 2025 | |
| 27722115 | Cancel subscription / Auto-replenish | Closed | Low | Grant Johns | — |  Chaz Renner | sampleswholesale | 2d 18h | ●Responded | 2/5 | — | — | Sep 22, 2025 | Sep 26, 2025 | |
| 41603289 | Klarna / Afterpay split issue | Solved | High | Grant Johns | — | Leonard Waters-Howell | shippingsamples | 7h | ○Sent, no reply | — | — | — | Aug 31, 2025 | - | |
| 50880765 | BOPIS order cancelled at store | Solved | Normal | Grant Johns | — |  Tommy Kuvalis | damagedinfluencershade-match | 3h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 19067103 | Return after 30-day window | Solved | Low | Grant Johns | — | Kip Schroeder IV | bopis | 10h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |
| 81919635 | Order arrived damaged | Solved | Normal | Grant Johns | — | Mr. Skyla Trantow | refundsamples | 1h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 58959092 | Where is my order? | Solved | High | Grant Johns | — | Chaz Renner | Chat | influencerrefundbopis | 14h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 08241663 | Gift card balance question | Solved | High | Grant Johns | — | Kaela Friesen | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 14760295 | Address change after shipping | Solved | Low | Grant Johns | — | Lily Raynor | — | 1h | ●Responded | 9/11 | — | — | Jul 4, 2025 | - | |
| 78403065 | Wrong shade sent | Pending | Low | Grant Johns | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 05136211 | Shipping cost question | Closed | Low | Grant Johns | — | Katrina Johns | Chat | bopisfragrance | 3h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 9, 2025 |
| 42406987 | Cancel subscription / Auto-replenish | Solved | Normal | Grant Johns | — |  Oscar O'Hara | Social | — | 11h | ⊘Not fired | — | — | — | Jun 19, 2025 | - |