Cecilia Hilll
Quartz Gifting·jada24@quartzgifting.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79726975 | Allergic reaction concern | Solved | High | Cecilia Hilll | Quartz Gifting |  Julie Hodkiewicz | Chat | vipfragrance | 2d 7h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 01909417 | Shipping cost question | Pending | Normal | Cecilia Hilll | Quartz Gifting |  Mr. Cade Senger | — | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 79032533 | Missing samples in order | Solved | Urgent | Cecilia Hilll | Quartz Gifting |  Steve O'Conner | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 00179131 | Birthday gift not received | Closed | Normal | Cecilia Hilll | Quartz Gifting |  Vilma Gusikowski | gift-cardloyaltyfragrance | 2d 10h | ●Responded | 3/5 | — | — | Apr 13, 2026 | Apr 21, 2026 | |
| 23374466 | Restock alert for backorder | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Garth Dooley | Phone | samples | 6h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - |
| 14895590 | Restock alert for backorder | Closed | Normal | Cecilia Hilll | Quartz Gifting |  Leonard Waters-Howell | returnsrefund | 23h | ●Responded | 5/5 | — | — | Apr 10, 2026 | Apr 16, 2026 | |
| 40210939 | Gift card balance question | Closed | Low | Cecilia Hilll | Quartz Gifting | Garth Dooley | Social | — | 6h | ⊘Not fired | — | — | — | Apr 6, 2026 | Apr 7, 2026 |
| 70351036 | Birthday gift not received | Solved | High | Cecilia Hilll | Quartz Gifting |  Eula McKenzie | — | 1d 14h | ●Responded | 2/5 | — | — | Mar 20, 2026 | - | |
| 68871995 | Order arrived damaged | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Mr. Lonie Hudson | Chat | returns | 18h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 39439253 | Wholesale order question | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Mr. Eliza Gerhold IV | Chat | damagedfragrance | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 03366544 | Foundation match help | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Katrina Johns | Phone | refundreturnsloyalty | 1d | ●Responded | 5/5 | — | — | Feb 11, 2026 | - |
| 01305858 | Order arrived damaged | Open | Low | Cecilia Hilll | Quartz Gifting |  Faith Hilll | refund | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 94036499 | Wrong shade sent | Solved | Normal | Cecilia Hilll | Quartz Gifting | Leonard Waters-Howell | Chat | vip | 2h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - |
| 80550533 | Order arrived damaged | Open | Normal | Cecilia Hilll | Quartz Gifting |  Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Jan 13, 2026 | - |
| 15650148 | Pro discount enrollment | Closed | Normal | Cecilia Hilll | Quartz Gifting |  Lily Raynor | gift-cardreturns | 6h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 16, 2026 | |
| 86125432 | BOPIS pickup not ready | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Kaela Friesen | returns | 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 11229524 | Question about product ingredients | Solved | Normal | Cecilia Hilll | Quartz Gifting | Mr. Eliza Gerhold IV | Social | — | 3h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 00271839 | Shipping cost question | Solved | Normal | Cecilia Hilll | Quartz Gifting | Julie Hodkiewicz | appbopisshipping | 2d 7h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - | |
| 93157706 | Gift card balance question | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Tommy Kuvalis | — | 2h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 23214182 | Insider tier issue | Solved | Low | Cecilia Hilll | Quartz Gifting | Tommy Kuvalis | vipreturns | 17h | ●Responded | 2/5 | — | — | Nov 27, 2025 | - | |
| 69398029 | Wholesale order question | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Miss Amber Hintz Sr. | loyalty | 2h | ●Responded | 9/11 | — | — | Nov 26, 2025 | - | |
| 05812009 | Loyalty points not posting | Pending | Normal | Cecilia Hilll | Quartz Gifting | Eula McKenzie | samplesinfluencerreturns | - | —Skipped | — | — | — | Nov 21, 2025 | - | |
| 91387767 | Return after 30-day window | Solved | Normal | Cecilia Hilll | Quartz Gifting |  Amely Pacocha | Chat | — | 13h | ●Responded | 10/11 | — | — | Nov 17, 2025 | - |
| 94991463 | App login problem | Solved | High | Cecilia Hilll | Quartz Gifting | Leonard Waters-Howell | Chat | samples | 7h | ●Responded | 4/5 | — | — | Nov 15, 2025 | - |
| 40905869 | Cancel subscription / Auto-replenish | Closed | Normal | Cecilia Hilll | Quartz Gifting | Mr. Cade Senger | fragrance | 1d 8h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 15, 2025 | |
| 98063477 | Gift card balance question | Solved | Normal | Cecilia Hilll | Quartz Gifting | Faith Hilll | wholesalefragrance | 3h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - | |
| 93600471 | BOPIS order cancelled at store | Solved | Low | Cecilia Hilll | Quartz Gifting | Julie Hodkiewicz | refundapp | 3d | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 99747835 | Loyalty points not posting | Open | Low | Cecilia Hilll | Quartz Gifting | Vilma Gusikowski | damagedgift-card | - | —Skipped | — | — | — | Sep 29, 2025 | - | |
| 26855056 | Missing items in shipment | Solved | High | Cecilia Hilll | Quartz Gifting |  Kip Schroeder IV | Phone | gift-carddamagedfragrance | 1h | ●Responded | 7/11 | — | — | Sep 26, 2025 | - |
| 12510147 | Cancel subscription / Auto-replenish | Closed | Low | Cecilia Hilll | Quartz Gifting | Katrina Johns | Chat | influencer | 9d 17h | ⊘Not fired | — | — | — | Sep 18, 2025 | Oct 3, 2025 |
| 05114257 | Order arrived damaged | Closed | Normal | Cecilia Hilll | Quartz Gifting |  Oscar O'Hara | Chat | — | 1d 23h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 16, 2025 |
| 09918111 | Order arrived damaged | Solved | Normal | Cecilia Hilll | Quartz Gifting | Mr. Eliza Gerhold IV | — | 6h | ●Responded | 4/5 | — | — | Sep 6, 2025 | - | |
| 90049611 | Foundation match help | Closed | Urgent | Cecilia Hilll | Quartz Gifting | Kaela Friesen | fragrancegift-card | 1h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Aug 28, 2025 | |
| 30648521 | Missing samples in order | Closed | Normal | Cecilia Hilll | Quartz Gifting | Miss Amber Hintz Sr. | Phone | refund | 3h | ●Responded | 3/5 | — | — | Aug 22, 2025 | Aug 24, 2025 |
| 21091176 | Restock alert for backorder | Closed | Normal | Cecilia Hilll | Quartz Gifting | Amely Pacocha | Chat | shade-matchrefund | 9h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 12, 2025 |
| 32897945 | App crashes at checkout | Open | High | Cecilia Hilll | Quartz Gifting | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Jul 14, 2025 | - | |
| 21730814 | Influencer code not working | Closed | Normal | Cecilia Hilll | Quartz Gifting | Oscar O'Hara | loyaltyshippingapp | 6h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 5, 2025 | |
| 75948644 | BOPIS pickup not ready | Solved | Normal | Cecilia Hilll | Quartz Gifting | Kip Schroeder IV | returnswholesalefragrance | 13h | ●Responded | 5/5 | — | — | Jun 16, 2025 | - | |
| 82747681 | Wholesale order question | Open | Normal | Cecilia Hilll | Quartz Gifting | Eula McKenzie | refundinfluencer | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 19528830 | Gift card balance question | Closed | Normal | Cecilia Hilll | Quartz Gifting | Oscar O'Hara | Phone | shipping | 3h | ○Sent, no reply | — | — | — | May 23, 2025 | May 28, 2025 |