Mr. Sheldon Orn
osbaldo_homenick33@yahoo.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26839557 | Address change after shipping | Closed | Normal | — | Phone | fragranceinfluencershipping | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 | ||
| 37354291 | Birthday gift not received | Closed | Low | — | shippingdamaged | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | May 22, 2026 | |||
| 36883060 | Foundation match help | Solved | Low | — | Chat | fragrancegift-card | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - | ||
| 64923442 | Missing samples in order | Solved | Normal | — | Chat | — | 2d 5h | ●Responded | 9/11 | — | — | May 14, 2026 | - | ||
| 44859958 | Refund not received | Closed | High | — | Chat | — | 9d 10h | ●Responded | 1/5 | — | — | May 14, 2026 | May 27, 2026 | ||
| 94362724 | Restock alert for backorder | Solved | Low | — | loyalty | 11h | ●Responded | 5/5 | — | — | May 8, 2026 | - | |||
| 30330887 | Wrong shade sent | Solved | Low | — | bopissamples | 2d 10h | ●Responded | 2/5 | — | — | Apr 8, 2026 | - | |||
| 07633565 | Klarna / Afterpay split issue | Closed | Low | — | bopis | 4h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | |||
| 42283587 | Shipping cost question | Closed | High | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 17, 2026 | ||
| 23833447 | Allergic reaction concern | Solved | Low | — | Phone | — | 5d 11h | ⊘Not fired | — | — | — | Mar 3, 2026 | - | ||
| 49320214 | Cancel order request | Solved | Low | — | Chat | samples | 21h | ●Responded | 3/5 | — | — | Feb 27, 2026 | - | ||
| 44993960 | Allergic reaction concern | Closed | Normal | — | vipappbopis | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 25, 2026 | |||
| 46932607 | Address change after shipping | Solved | Normal | — | damagedrefund | 2d 22h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |||
| 62219059 | Order arrived damaged | Solved | Normal | — | loyaltybopisapp | 23h | ○Sent, no reply | — | — | — | Feb 22, 2026 | - | |||
| 01677605 | Restock alert for backorder | Closed | Normal | — | vipsamples | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 19, 2026 | |||
| 32744981 | Influencer code not working | Closed | Normal | — | refund | 13h | ⊘Not fired | — | — | — | Feb 12, 2026 | Feb 16, 2026 | |||
| 36748695 | Question about product ingredients | Solved | Urgent | — | shade-matchinfluencerloyalty | 9h | ●Responded | 5/5 | — | — | Feb 9, 2026 | - | |||
| 59716508 | Foundation match help | Pending | Low | — | influencer | - | —Skipped | — | — | — | Feb 8, 2026 | - | |||
| 88126834 | App login problem | Solved | Normal | — | returnsshade-matchapp | 7h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |||
| 60103437 | Address change after shipping | Solved | Normal | — | gift-cardrefund | 2h | ●Responded | 1/5 | — | — | Jan 22, 2026 | - | |||
| 57547018 | Price match request | Solved | Normal | — | loyaltygift-cardwholesale | 1d | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |||
| 87731762 | Wrong shade sent | Solved | High | — | wholesale | 4h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |||
| 96653320 | Missing items in shipment | Closed | High | — | Chat | shippinggift-card | 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 25, 2025 | ||
| 50971849 | Refund not received | Solved | High | — | Chat | wholesalebopis | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | ||
| 88392722 | Influencer code not working | Solved | Normal | — | Chat | returnswholesale | 2h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | ||
| 97557313 | Gift card balance question | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 | ||
| 48294969 | Wholesale order question | Solved | High | — | Chat | gift-cardvipinfluencer | 1d | ●Responded | 2/5 | — | — | Nov 21, 2025 | - | ||
| 97637476 | Pro discount enrollment | Closed | Normal | — | Phone | damaged | 4h | ●Responded | 10/11 | — | — | Nov 7, 2025 | Nov 9, 2025 | ||
| 29922651 | Shipping cost question | Solved | High | — | refundshippinggift-card | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |||
| 52531977 | Loyalty points not posting | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |||
| 60175144 | Price match request | Solved | High | — | Social | refund | 1h | ⊘Not fired | — | — | — | Oct 13, 2025 | - | ||
| 22356242 | Cancel order request | Solved | Normal | — | Chat | app | 1d 16h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | ||
| 90795418 | Allergic reaction concern | Solved | Low | — | shade-match | 1d | ⊘Not fired | — | — | — | Sep 17, 2025 | - | |||
| 77053610 | Missing items in shipment | Solved | Low | — | influencer | 19h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |||
| 17111318 | Question about product ingredients | Solved | Urgent | — | Phone | wholesale | 6h | ●Responded | 5/5 | — | — | Aug 19, 2025 | - | ||
| 30276411 | Item authenticity concern | Solved | Normal | — | Chat | — | 15h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | ||
| 00581601 | App login problem | Solved | High | — | apprefund | 1d 22h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |||
| 51860486 | Restock alert for backorder | Solved | Urgent | — | shipping | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |||
| 31222277 | Pro discount enrollment | Solved | Normal | — | — | 2d 13h | ⊘Not fired | — | — | — | Jul 30, 2025 | - | |||
| 65573582 | Refund not received | Solved | Normal | — | shippingbopis | 16h | ●Responded | 5/5 | — | — | Jul 10, 2025 | - | |||
| 93590399 | Pro discount enrollment | Solved | Normal | — | shade-matchgift-card | 3h | ⊘Not fired | — | — | — | Jul 6, 2025 | - | |||
| 84173611 | Loyalty points not posting | Solved | Normal | — | — | 7h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |||
| 08607540 | Question about product ingredients | Solved | Normal | — | returns | 12h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - | |||
| 74183262 | Wrong shade sent | Solved | Normal | — | Phone | influencergift-cardwholesale | 8h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - | ||
| 37267060 | App login problem | Solved | Normal | — | wholesale | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |||
| 67087777 | Foundation match help | Solved | Normal | — | refundreturns | 4h | ●Responded | 3/5 | — | — | May 28, 2025 | - |