Gilbert Rau
arnaldo.wiza25@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02452978 | Item authenticity concern | Solved | Normal | Gilbert Rau | — |  Mr. Cade Senger | bopisdamaged | 14h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 83597726 | Pro discount enrollment | Closed | Low | Gilbert Rau | — |  Yazmin Jast | Chat | damagedvip | 4h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 8, 2026 |
| 51774882 | Cancel order request | Solved | Normal | Gilbert Rau | — |  Dr. Mandy McLaughlin | Chat | loyaltyinfluencerbopis | 2h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 91333836 | Store experience feedback | Closed | Normal | Gilbert Rau | — |  Leonard Waters-Howell | loyaltyapp | 18h | ●Responded | 5/5 | — | — | Apr 2, 2026 | Apr 6, 2026 | |
| 07285282 | Missing samples in order | Solved | Low | Gilbert Rau | — |  Steve O'Conner | gift-cardshade-match | 5h | ●Responded | 4/5 | — | — | Mar 25, 2026 | - | |
| 06519315 | Address change after shipping | Pending | Normal | Gilbert Rau | — |  Vilma Gusikowski | Social | loyalty | - | —Skipped | — | — | — | Mar 21, 2026 | - |
| 19869429 | Loyalty points not posting | Closed | Normal | Gilbert Rau | — | Dr. Mandy McLaughlin | loyaltyappvip | 5h | ⊘Not fired | — | — | — | Mar 19, 2026 | Mar 26, 2026 | |
| 68347816 | Gift card balance question | Solved | Normal | Gilbert Rau | — | Yazmin Jast | bopis | 3h | ●Responded | 5/5 | — | — | Mar 13, 2026 | - | |
| 04108260 | Loyalty points not posting | Solved | Normal | Gilbert Rau | — | Leonard Waters-Howell | Phone | bopisrefund | 11h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - |
| 94335237 | Refund not received | Solved | Normal | Gilbert Rau | — |  Tommy Kuvalis | Phone | wholesale | 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 65320137 | Cancel subscription / Auto-replenish | Solved | High | Gilbert Rau | — | Vilma Gusikowski | influencershippingbopis | 2h | ●Responded | 2/5 | — | — | Feb 12, 2026 | - | |
| 93076521 | Where is my order? | Solved | Normal | Gilbert Rau | — |  Julie Hodkiewicz | Chat | refundsamplesinfluencer | 5h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 83191922 | Lost package follow-up | Pending | Low | Gilbert Rau | — | Leonard Waters-Howell | Chat | shade-match | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 38937939 | Influencer code not working | Closed | Normal | Gilbert Rau | — |  Kaela Friesen | — | 1h | ●Responded | 5/5 | — | — | Jan 20, 2026 | Jan 21, 2026 | |
| 58166440 | Cancel order request | Solved | Normal | Gilbert Rau | — |  Katrina Johns | Social | vip | 1h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 88985955 | Cancel subscription / Auto-replenish | Solved | Low | Gilbert Rau | — |  Mr. Eliza Gerhold IV | vipdamaged | 7h | ●Responded | 10/11 | — | — | Jan 5, 2026 | - | |
| 03193608 | Lost package follow-up | Closed | Low | Gilbert Rau | — |  Eula McKenzie | — | 14h | ●Responded | 5/5 | — | — | Dec 18, 2025 | Dec 23, 2025 | |
| 64085991 | Cancel order request | Solved | High | Gilbert Rau | — | Leonard Waters-Howell | Chat | samplesrefundbopis | 1d | ○Sent, no reply | — | — | — | Dec 3, 2025 | - |
| 44319092 | Address change after shipping | Solved | High | Gilbert Rau | — |  Lily Raynor | gift-cardrefundinfluencer | 1h | ●Responded | 4/5 | — | — | Nov 22, 2025 | - | |
| 31133295 | Store experience feedback | Closed | Normal | Gilbert Rau | — |  Mr. Lonie Hudson | Phone | sampleswholesalegift-card | 8h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 6, 2025 |
| 51162119 | Missing items in shipment | Closed | Normal | Gilbert Rau | — |  Miss Amber Hintz Sr. | shade-matchfragrancevip | 19h | ⊘Not fired | — | — | — | Oct 29, 2025 | Nov 1, 2025 | |
| 87622117 | Missing items in shipment | Closed | Normal | Gilbert Rau | — | Lily Raynor | Social | samples | 19h | ⊘Not fired | — | — | — | Oct 18, 2025 | Oct 24, 2025 |
| 19717436 | Wholesale order question | Solved | Low | Gilbert Rau | — | Eula McKenzie | fragrance | 8h | ⊘Not fired | — | — | — | Oct 17, 2025 | - | |
| 10533005 | Shipping cost question | Open | Normal | Gilbert Rau | — | Mr. Cade Senger | Chat | vip | - | —Skipped | — | — | — | Sep 15, 2025 | - |
| 10409534 | Klarna / Afterpay split issue | Closed | High | Gilbert Rau | — | Steve O'Conner | — | 4h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 19, 2025 | |
| 44109414 | Restock alert for backorder | Open | Normal | Gilbert Rau | — | Lily Raynor | Chat | damagedshippinginfluencer | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 75123553 | Address change after shipping | Solved | High | Gilbert Rau | — |  Kip Schroeder IV | returnsbopis | 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 04922662 | App crashes at checkout | Closed | Low | Gilbert Rau | — |  Amely Pacocha | Phone | shipping | 8d 7h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 14, 2025 |
| 51303454 | Shipping cost question | Closed | High | Gilbert Rau | — | Dr. Mandy McLaughlin | Chat | — | 3d 10h | ●Responded | 3/5 | — | — | Aug 21, 2025 | Sep 1, 2025 |
| 92818859 | Discount code not working | Solved | Normal | Gilbert Rau | — | Steve O'Conner | Chat | fragrancewholesaleinfluencer | 4h | ⊘Not fired | — | — | — | Aug 19, 2025 | - |
| 93981270 | Allergic reaction concern | Solved | High | Gilbert Rau | — | Tommy Kuvalis | refundsamples | 7d 16h | ●Responded | 2/5 | — | — | Aug 9, 2025 | - | |
| 80924033 | Missing samples in order | Closed | Normal | Gilbert Rau | — | Dr. Mandy McLaughlin | Phone | samplesapp | 20h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 31, 2025 |
| 09154442 | Insider tier issue | Pending | Normal | Gilbert Rau | — | Leonard Waters-Howell | samples | - | —Skipped | — | — | — | Jul 22, 2025 | - | |
| 80131609 | Cancel subscription / Auto-replenish | Solved | Normal | Gilbert Rau | — | Leonard Waters-Howell | Chat | shippingdamaged | 4d 13h | ⊘Not fired | — | — | — | Jun 26, 2025 | - |
| 05306884 | App login problem | Pending | Normal | Gilbert Rau | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 56775393 | Shipping cost question | Solved | Low | Gilbert Rau | — | Dr. Mandy McLaughlin | Chat | shipping | 7h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 35005134 | App crashes at checkout | Solved | Low | Gilbert Rau | — | Vilma Gusikowski | Chat | bopis | 21h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 24016066 | Allergic reaction concern | Closed | Normal | Gilbert Rau | — |  Oscar O'Hara | Social | refundshade-matchshipping | 1d 13h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 23, 2025 |
| 44736306 | Klarna / Afterpay split issue | Solved | High | Gilbert Rau | — | Kip Schroeder IV | Chat | shade-matchrefund | 5h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 97055425 | Item authenticity concern | Solved | Normal | Gilbert Rau | — | Vilma Gusikowski | fragrancegift-card | 6h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 49691534 | Store experience feedback | Solved | Normal | Gilbert Rau | — | Kaela Friesen | wholesalevipshade-match | 6h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |