Francesca Deckow DVM
bernice.hickle86@gmail.com
Showing 1 - 32 of 32
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11938786 | Question about product ingredients | Open | Low | Francesca Deckow DVM | — |  Vilma Gusikowski | Chat | gift-cardsamples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 36522825 | Price match request | Solved | Normal | Francesca Deckow DVM | — |  Mr. Lonie Hudson | influencerreturnsshipping | 5h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 93697223 | Pro discount enrollment | Closed | Normal | Francesca Deckow DVM | — |  Lily Raynor | vipinfluencer | 2d 2h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 30, 2026 | |
| 47269352 | Influencer code not working | Solved | Normal | Francesca Deckow DVM | — |  Leonard Waters-Howell | damagedloyaltyshade-match | 4h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 95641296 | Where is my order? | Solved | Normal | Francesca Deckow DVM | — |  Eula McKenzie | wholesalegift-card | 3h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 21889804 | BOPIS order cancelled at store | Closed | Normal | Francesca Deckow DVM | — | Eula McKenzie | Chat | shippingshade-match | 2h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 16, 2026 |
| 48908188 | Birthday gift not received | Closed | Normal | Francesca Deckow DVM | — |  Katrina Johns | samplesfragrancebopis | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 1, 2026 | |
| 40966214 | Question about product ingredients | Solved | High | Francesca Deckow DVM | — |  Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 62806429 | Where is my order? | Closed | Low | Francesca Deckow DVM | — |  Julie Hodkiewicz | Chat | — | 15h | ●Responded | 4/5 | — | — | Feb 3, 2026 | Feb 11, 2026 |
| 05052691 | Refund not received | Solved | Normal | Francesca Deckow DVM | — |  Tommy Kuvalis | gift-cardshipping | 8h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 67096155 | Wholesale order question | Solved | Normal | Francesca Deckow DVM | — | Leonard Waters-Howell | Phone | — | 4h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - |
| 92093518 | Klarna / Afterpay split issue | Open | Normal | Francesca Deckow DVM | — | Julie Hodkiewicz | damagedrefund | - | —Skipped | — | — | — | Dec 8, 2025 | - | |
| 02304642 | Discount code not working | Solved | Normal | Francesca Deckow DVM | — |  Dr. Mandy McLaughlin | Social | fragrance | 5h | ⊘Not fired | — | — | — | Dec 6, 2025 | - |
| 23567266 | Shipping cost question | Solved | Normal | Francesca Deckow DVM | — |  Mr. Cade Senger | influencer | 18h | ●Responded | 4/5 | — | — | Dec 2, 2025 | - | |
| 36403925 | Cancel subscription / Auto-replenish | Solved | Normal | Francesca Deckow DVM | — | Katrina Johns | fragranceinfluencer | 2d 23h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 70030987 | Return after 30-day window | Closed | High | Francesca Deckow DVM | — |  Darryl Jacobi | damaged | 15h | ●Responded | 5/5 | — | — | Nov 15, 2025 | Nov 17, 2025 | |
| 35452077 | Store experience feedback | Solved | Normal | Francesca Deckow DVM | — | Mr. Lonie Hudson | Chat | loyalty | 2h | ⊘Not fired | — | — | — | Oct 31, 2025 | - |
| 39234703 | Birthday gift not received | Solved | Low | Francesca Deckow DVM | — | Eula McKenzie | wholesalegift-card | 4h | ⊘Not fired | — | — | — | Oct 24, 2025 | - | |
| 77316888 | Discount code not working | Pending | Normal | Francesca Deckow DVM | — | Vilma Gusikowski | Phone | fragrance | - | —Skipped | — | — | — | Oct 20, 2025 | - |
| 27999910 | Discount code not working | Closed | Normal | Francesca Deckow DVM | — |  Chaz Renner | shade-matchappshipping | 6h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 16, 2025 | |
| 95896241 | Refund not received | Closed | Low | Francesca Deckow DVM | — | Lily Raynor | — | 15h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 18, 2025 | |
| 98577680 | Lost package follow-up | Closed | Urgent | Francesca Deckow DVM | — |  Steve O'Conner | wholesale | 1h | ○Sent, no reply | — | — | — | Sep 21, 2025 | Sep 23, 2025 | |
| 58573984 | Missing items in shipment | Solved | Normal | Francesca Deckow DVM | — | Eula McKenzie | Chat | influencer | 7d 5h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 91535583 | App login problem | Solved | High | Francesca Deckow DVM | — | Eula McKenzie | gift-card | 6h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 95679158 | Loyalty points not posting | Solved | Normal | Francesca Deckow DVM | — |  Ignatius Cummerata | Chat | influencerfragranceapp | 2h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - |
| 52448864 | Gift card balance question | Closed | High | Francesca Deckow DVM | — |  Amely Pacocha | Phone | appgift-cardvip | 1h | ●Responded | 5/5 | — | — | Jul 15, 2025 | Jul 17, 2025 |
| 30866988 | Allergic reaction concern | Solved | Low | Francesca Deckow DVM | — |  Garth Dooley | samples | 1d 4h | ●Responded | 3/5 | — | — | Jul 10, 2025 | - | |
| 91194640 | Loyalty points not posting | Closed | Normal | Francesca Deckow DVM | — | Eula McKenzie | Chat | fragrance | 5h | ⊘Not fired | — | — | — | Jul 7, 2025 | Jul 10, 2025 |
| 38442298 | App crashes at checkout | Solved | Normal | Francesca Deckow DVM | — |  Kip Schroeder IV | app | 3h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 30193297 | Wrong shade sent | Closed | Normal | Francesca Deckow DVM | — |  Oscar O'Hara | damagedsamplesshipping | 2d 11h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 29, 2025 | |
| 15136988 | Wrong shade sent | Closed | Normal | Francesca Deckow DVM | — | Chaz Renner | Phone | — | 1h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 7, 2025 |
| 75355129 | Birthday gift not received | Solved | Normal | Francesca Deckow DVM | — | Leonard Waters-Howell | fragrance | 1d 18h | ○Sent, no reply | — | — | — | May 23, 2025 | - |