Kerry Beier
roland_kiehn38@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23296156 | BOPIS pickup not ready | Solved | Normal | Kerry Beier | — |  Julie Hodkiewicz | Chat | vipwholesalegift-card | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 18073798 | Item authenticity concern | Closed | Urgent | Kerry Beier | — |  Dr. Mandy McLaughlin | Chat | samples | 13h | ⊘Not fired | — | — | — | May 6, 2026 | May 11, 2026 |
| 28945415 | Where is my order? | Closed | High | Kerry Beier | — |  Mr. Cade Senger | bopisshade-match | 16h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 27, 2026 | |
| 57566172 | Cancel order request | Solved | High | Kerry Beier | — |  Mr. Lonie Hudson | Chat | samples | 7h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 38487071 | Klarna / Afterpay split issue | Solved | High | Kerry Beier | — |  Darryl Jacobi | Chat | fragranceshippingloyalty | 1d 6h | ●Responded | 4/5 | — | — | Apr 4, 2026 | - |
| 99981743 | Shipping cost question | Closed | Normal | Kerry Beier | — |  Vilma Gusikowski | gift-cardshippingvip | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | |
| 06426677 | Missing items in shipment | Solved | Normal | Kerry Beier | — | Vilma Gusikowski | damaged | 1d 1h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 62978557 | Gift card balance question | Solved | High | Kerry Beier | — |  Tommy Kuvalis | Chat | influencer | 6h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - |
| 15917855 | Store experience feedback | Solved | Low | Kerry Beier | — |  Steve O'Conner | influencerapp | 4h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 08362874 | Where is my order? | Closed | Low | Kerry Beier | — |  Yazmin Jast | Social | — | 1d | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 50605396 | Pro discount enrollment | Solved | Normal | Kerry Beier | — |  Katrina Johns | influencer | 13h | ●Responded | 3/5 | — | — | Feb 18, 2026 | - | |
| 55212261 | Restock alert for backorder | Solved | High | Kerry Beier | — | Julie Hodkiewicz | samplesrefundbopis | 2d 8h | ●Responded | 4/5 | — | — | Feb 9, 2026 | - | |
| 34237200 | Price match request | Closed | High | Kerry Beier | — |  Mr. Eliza Gerhold IV | Chat | gift-cardshade-matchdamaged | 16h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 15, 2026 |
| 55139805 | App crashes at checkout | Closed | Normal | Kerry Beier | — | Tommy Kuvalis | influencershade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | |
| 58328408 | Question about product ingredients | Solved | Normal | Kerry Beier | — | Mr. Cade Senger | Chat | appshade-match | 2d 4h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 75957641 | Discount code not working | Closed | Low | Kerry Beier | — |  Lily Raynor | damagedshade-matchreturns | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 13, 2026 | |
| 83723244 | Cancel order request | Open | Normal | Kerry Beier | — |  Jacklyn Dare | refund | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 95593220 | Klarna / Afterpay split issue | Closed | Normal | Kerry Beier | — |  Oscar O'Hara | Phone | appreturns | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 16, 2025 |
| 53470095 | Cancel subscription / Auto-replenish | Solved | Normal | Kerry Beier | — | Dr. Mandy McLaughlin | vip | 1h | ⊘Not fired | — | — | — | Dec 11, 2025 | - | |
| 43656002 | BOPIS pickup not ready | Closed | Normal | Kerry Beier | — | Mr. Lonie Hudson | Social | influencer | 20h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 11, 2025 |
| 95589605 | Where is my order? | Closed | Normal | Kerry Beier | — | Lily Raynor | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 25, 2025 |
| 06212468 | Order arrived damaged | Solved | Normal | Kerry Beier | — | Julie Hodkiewicz | Chat | — | 9d 10h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 58014506 | App login problem | Closed | Normal | Kerry Beier | — | Lily Raynor | samplesapp | 6h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 15, 2025 | |
| 50835195 | Influencer code not working | Solved | Low | Kerry Beier | — |  Kaela Friesen | Social | — | 21h | ⊘Not fired | — | — | — | Oct 3, 2025 | - |
| 51482122 | Wholesale order question | Closed | Normal | Kerry Beier | — | Mr. Eliza Gerhold IV | Chat | influencersamplesbopis | 5d 20h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 10, 2025 |
| 37001147 | Wholesale order question | Closed | Normal | Kerry Beier | — | Mr. Cade Senger | damagedappfragrance | 1h | ●Responded | 10/11 | — | — | Sep 27, 2025 | Oct 3, 2025 | |
| 21056494 | Wholesale order question | Solved | Normal | Kerry Beier | — |  Garth Dooley | bopis | 1d | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 99016857 | Price match request | Solved | Normal | Kerry Beier | — | Katrina Johns | Chat | — | 2h | ●Responded | 5/5 | — | — | Sep 16, 2025 | - |
| 55129911 | Pro discount enrollment | Solved | Low | Kerry Beier | — | Kaela Friesen | Phone | influencerbopis | 3h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - |
| 07568390 | Cancel subscription / Auto-replenish | Solved | Low | Kerry Beier | — |  Miss Amber Hintz Sr. | shade-matchfragrance | 3h | ●Responded | 2/5 | — | — | Aug 21, 2025 | - | |
| 50377247 | App login problem | Closed | High | Kerry Beier | — |  Eula McKenzie | samples | 2h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 21, 2025 | |
| 84883162 | Restock alert for backorder | Pending | Normal | Kerry Beier | — | Lily Raynor | Phone | damagedloyaltyapp | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 85119875 | Restock alert for backorder | Open | Normal | Kerry Beier | — | Lily Raynor | appshade-match | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 02397673 | BOPIS order cancelled at store | Solved | Normal | Kerry Beier | — | Yazmin Jast | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 47057334 | Restock alert for backorder | Solved | Low | Kerry Beier | — | Mr. Cade Senger | Phone | appwholesale | 1h | ●Responded | 5/5 | — | — | Jun 22, 2025 | - |
| 58202091 | Wrong shade sent | Solved | Normal | Kerry Beier | — | Garth Dooley | Chat | shipping | 3h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 36113882 | Lost package follow-up | Solved | Normal | Kerry Beier | — | Yazmin Jast | gift-card | 3h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - | |
| 71167003 | Foundation match help | Solved | Urgent | Kerry Beier | — | Steve O'Conner | — | 9h | ●Responded | 10/11 | — | — | May 26, 2025 | - |