Karley Keebler
guillermo_murazik@yahoo.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44028624 | Discount code not working | Open | Normal | — | fragranceshade-match | - | —Skipped | — | — | — | May 22, 2026 | - | |||
| 78891797 | Missing items in shipment | Closed | Low | — | Chat | — | 15h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 17, 2026 | ||
| 68213509 | Missing samples in order | Closed | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 17, 2026 | |||
| 64513096 | BOPIS pickup not ready | Open | Normal | — | gift-card | - | —Skipped | — | — | — | Apr 7, 2026 | - | |||
| 18634095 | Refund not received | Solved | Normal | — | Chat | — | 5h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - | ||
| 44216530 | App crashes at checkout | Open | Normal | — | gift-cardappbopis | - | —Skipped | — | — | — | Mar 5, 2026 | - | |||
| 78972886 | Refund not received | Solved | Low | — | shade-matchsampleswholesale | 3d 12h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |||
| 23727227 | Wholesale order question | Solved | High | — | gift-cardloyaltybopis | 18h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |||
| 89933737 | Wholesale order question | Solved | Low | — | Chat | shade-matchreturnsloyalty | 2h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | ||
| 35499507 | Item authenticity concern | Solved | Normal | — | Chat | loyaltywholesaleshade-match | 13h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | ||
| 49557702 | Return after 30-day window | Solved | High | — | shade-matchsamplesapp | 10h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |||
| 86116630 | Question about product ingredients | Solved | Normal | — | Chat | — | 10h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | ||
| 72148936 | Store experience feedback | Closed | Normal | — | Chat | returnsfragrance | 6h | ○Sent, no reply | — | — | — | Dec 22, 2025 | Dec 23, 2025 | ||
| 08594815 | Refund not received | Pending | Normal | — | Social | fragrancegift-cardvip | - | —Skipped | — | — | — | Dec 13, 2025 | - | ||
| 19080699 | Klarna / Afterpay split issue | Solved | Low | — | shippingreturns | 18h | ●Responded | 10/11 | — | — | Nov 28, 2025 | - | |||
| 48534935 | Order arrived damaged | Closed | Low | — | bopis | 3h | ⊘Not fired | — | — | — | Oct 26, 2025 | Oct 29, 2025 | |||
| 07386872 | Birthday gift not received | Solved | Normal | — | Chat | app | 6h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | ||
| 07906635 | Return after 30-day window | Closed | Urgent | — | — | 3h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 17, 2025 | |||
| 15556506 | Klarna / Afterpay split issue | Solved | Normal | — | influencerreturns | 20h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |||
| 84823290 | Cancel subscription / Auto-replenish | Solved | Urgent | — | Chat | fragrancebopisshade-match | 14h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | ||
| 77226487 | Item authenticity concern | Pending | Normal | — | wholesale | - | —Skipped | — | — | — | Sep 16, 2025 | - | |||
| 51758481 | App login problem | Solved | Low | — | shade-match | 1d 12h | ●Responded | 4/5 | — | — | Sep 5, 2025 | - | |||
| 95312735 | Question about product ingredients | Closed | Normal | — | Chat | refundfragrance | 3h | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 3, 2025 | ||
| 81444726 | Pro discount enrollment | Solved | Low | — | fragrancesamplesloyalty | 23h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |||
| 04280336 | Shipping cost question | Closed | Normal | — | loyaltybopisshade-match | 7d 10h | ⊘Not fired | — | — | — | Aug 16, 2025 | Aug 27, 2025 | |||
| 50641107 | Price match request | Solved | Normal | — | damaged | 19h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - | |||
| 48024033 | Refund not received | Open | Normal | — | returns | - | —Skipped | — | — | — | Jul 4, 2025 | - | |||
| 54321773 | App login problem | Solved | Normal | — | appwholesale | 1d 5h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |||
| 22430816 | Pro discount enrollment | Closed | Normal | — | Chat | loyaltyvipgift-card | 8h | ●Responded | 5/5 | — | — | Jun 28, 2025 | Jul 4, 2025 | ||
| 20308712 | Missing items in shipment | Closed | High | — | fragrance | 1h | ⊘Not fired | — | — | — | Jun 15, 2025 | Jun 18, 2025 | |||
| 04746323 | Order arrived damaged | Closed | Normal | — | Chat | — | 20h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 2, 2025 | ||
| 90340284 | Missing samples in order | Closed | Normal | — | shade-matchrefundsamples | 1h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 6, 2025 | |||
| 37217537 | Restock alert for backorder | Solved | Normal | — | Chat | returns | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | - |