Shelia Jakubowski
luz92@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95170631 | Return after 30-day window | Solved | Normal | Shelia Jakubowski | — |  Jacklyn Dare | refund | 2h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 59126646 | Birthday gift not received | Solved | Normal | Shelia Jakubowski | — |  Amely Pacocha | Phone | gift-cardshade-match | 6h | ○Sent, no reply | — | — | — | Apr 12, 2026 | - |
| 68410999 | Influencer code not working | Solved | Normal | Shelia Jakubowski | — |  Chaz Renner | Chat | samplesviployalty | 2d 6h | ⊘Not fired | — | — | — | Mar 30, 2026 | - |
| 69501631 | Store experience feedback | Solved | Normal | Shelia Jakubowski | — |  Garth Dooley | bopisinfluencershade-match | 5h | ●Responded | 4/5 | — | — | Mar 17, 2026 | - | |
| 88702550 | Order arrived damaged | Solved | Normal | Shelia Jakubowski | — |  Steve O'Conner | Chat | samples | 1d 18h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 61318315 | BOPIS order cancelled at store | Solved | Low | Shelia Jakubowski | — |  Kaela Friesen | Chat | gift-cardreturnssamples | 4h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 20252520 | Cancel order request | Closed | Urgent | Shelia Jakubowski | — |  Mr. Lonie Hudson | Chat | bopisloyalty | 2d 8h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 2, 2026 |
| 03538765 | BOPIS pickup not ready | Closed | Normal | Shelia Jakubowski | — | Chaz Renner | Phone | returnswholesalebopis | 4d 1h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 28, 2026 |
| 41645215 | Pro discount enrollment | Closed | Normal | Shelia Jakubowski | — |  Yazmin Jast | bopis | 5h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 7, 2026 | |
| 69370149 | Lost package follow-up | Solved | Normal | Shelia Jakubowski | — |  Vilma Gusikowski | appshipping | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 09215126 | Discount code not working | Solved | Urgent | Shelia Jakubowski | — |  Lily Raynor | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - |
| 63379484 | Refund not received | Solved | Normal | Shelia Jakubowski | — | Jacklyn Dare | — | 14h | ●Responded | 5/5 | — | — | Jan 31, 2026 | - | |
| 83474875 | Wrong shade sent | Solved | Normal | Shelia Jakubowski | — |  Ignatius Cummerata | Chat | appdamaged | 1h | ●Responded | 5/5 | — | — | Jan 27, 2026 | - |
| 13257356 | Order arrived damaged | Pending | Normal | Shelia Jakubowski | — |  Dr. Mandy McLaughlin | returnsvip | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 70114301 | Missing samples in order | Closed | Normal | Shelia Jakubowski | — | Kaela Friesen | shippingloyalty | 19h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 26, 2026 | |
| 14681205 | Klarna / Afterpay split issue | Solved | Normal | Shelia Jakubowski | — |  Eula McKenzie | Chat | gift-carddamaged | 5h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 77005745 | Wholesale order question | Open | Normal | Shelia Jakubowski | — |  Faith Hilll | Chat | wholesalereturns | - | —Skipped | — | — | — | Jan 17, 2026 | - |
| 03169767 | Restock alert for backorder | Solved | High | Shelia Jakubowski | — | Lily Raynor | shade-matchappdamaged | 5h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 86740936 | Cancel subscription / Auto-replenish | Solved | Normal | Shelia Jakubowski | — | Steve O'Conner | Chat | bopisapp | 6h | ⊘Not fired | — | — | — | Dec 17, 2025 | - |
| 11750121 | Return after 30-day window | Solved | High | Shelia Jakubowski | — | Mr. Lonie Hudson | — | 6h | ⊘Not fired | — | — | — | Dec 5, 2025 | - | |
| 77462226 | Missing items in shipment | Closed | Normal | Shelia Jakubowski | — |  Darryl Jacobi | Chat | loyaltyfragranceinfluencer | 1h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 12, 2025 |
| 44723240 | Pro discount enrollment | Closed | Normal | Shelia Jakubowski | — | Chaz Renner | — | 7h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 2, 2025 | |
| 44210127 | Where is my order? | Solved | Normal | Shelia Jakubowski | — |  Mr. Eliza Gerhold IV | loyaltyvipfragrance | 2d 3h | ●Responded | 2/5 | — | — | Oct 23, 2025 | - | |
| 82607401 | Influencer code not working | Solved | Low | Shelia Jakubowski | — |  Julie Hodkiewicz | — | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 04815484 | Shipping cost question | Pending | Normal | Shelia Jakubowski | — | Eula McKenzie | — | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 33058943 | Address change after shipping | Solved | Low | Shelia Jakubowski | — | Mr. Eliza Gerhold IV | app | 2d 14h | ●Responded | 9/11 | — | — | Sep 3, 2025 | - | |
| 76557758 | Wrong shade sent | Solved | Normal | Shelia Jakubowski | — | Yazmin Jast | vipgift-card | 1d 16h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 20184115 | Gift card balance question | Solved | Normal | Shelia Jakubowski | — | Mr. Lonie Hudson | Phone | bopis | 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 93472596 | Price match request | Solved | Normal | Shelia Jakubowski | — | Dr. Mandy McLaughlin | influencerwholesale | 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 54799449 | Loyalty points not posting | Closed | Normal | Shelia Jakubowski | — |  Mr. Skyla Trantow | samplesreturnsloyalty | 1h | ●Responded | 3/5 | — | — | Jun 25, 2025 | Jun 27, 2025 | |
| 69889441 | Insider tier issue | Solved | High | Shelia Jakubowski | — | Garth Dooley | refundfragranceloyalty | 1d 15h | ●Responded | 1/5 | — | — | Jun 20, 2025 | - | |
| 97906972 | Gift card balance question | Solved | Normal | Shelia Jakubowski | — | Vilma Gusikowski | samples | 4h | ⊘Not fired | — | — | — | Jun 13, 2025 | - | |
| 79539703 | Cancel order request | Pending | Normal | Shelia Jakubowski | — |  Tommy Kuvalis | influencer | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 32002645 | Gift card balance question | Solved | Low | Shelia Jakubowski | — | Darryl Jacobi | Phone | damagedvip | 1d 11h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 24510529 | Order arrived damaged | Closed | Normal | Shelia Jakubowski | — |  Kip Schroeder IV | appbopis | 17h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 5, 2025 | |
| 33623964 | Influencer code not working | Solved | Normal | Shelia Jakubowski | — | Amely Pacocha | — | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 48879527 | Shipping cost question | Closed | Urgent | Shelia Jakubowski | — | Amely Pacocha | Chat | loyaltyrefundshade-match | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 3, 2025 |
| 53921260 | Price match request | Solved | Normal | Shelia Jakubowski | — | Kaela Friesen | Chat | gift-cardwholesalesamples | 12h | ○Sent, no reply | — | — | — | May 26, 2025 | - |