Elnora Yundt
gaston.konopelski@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85509610 | Missing items in shipment | Solved | Normal | — | Social | — | 4h | ⊘Not fired | — | — | — | May 1, 2026 | - | ||
| 06761289 | BOPIS order cancelled at store | Pending | Normal | — | Chat | gift-cardrefundfragrance | - | —Skipped | — | — | — | Apr 24, 2026 | - | ||
| 56954931 | Wholesale order question | Pending | High | — | Chat | loyaltybopisapp | - | —Skipped | — | — | — | Apr 23, 2026 | - | ||
| 71701184 | Cancel subscription / Auto-replenish | Pending | Normal | — | loyalty | - | —Skipped | — | — | — | Apr 13, 2026 | - | |||
| 38984515 | Price match request | Closed | Normal | — | Phone | refundvipreturns | 7d 20h | ●Responded | 1/11 | — | — | Mar 27, 2026 | Apr 11, 2026 | ||
| 76342624 | Cancel order request | Solved | Normal | — | shade-matchshipping | 1d 22h | ●Responded | 9/11 | — | — | Mar 12, 2026 | - | |||
| 74874570 | Lost package follow-up | Pending | Low | — | refundbopisreturns | - | —Skipped | — | — | — | Mar 10, 2026 | - | |||
| 11184719 | Lost package follow-up | Solved | Normal | — | Chat | influencerbopis | 4h | ●Responded | 10/11 | — | — | Feb 11, 2026 | - | ||
| 64862787 | Lost package follow-up | Solved | Urgent | — | Chat | influencer | 6h | ●Responded | 10/11 | — | — | Feb 2, 2026 | - | ||
| 56173508 | Wholesale order question | Solved | Low | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | ||
| 84768982 | Cancel subscription / Auto-replenish | Solved | Normal | — | fragranceshippinginfluencer | 17h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |||
| 83815260 | Missing samples in order | Solved | Normal | — | Chat | appfragrancesamples | 5h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | ||
| 15174086 | Allergic reaction concern | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | ||
| 40751721 | Loyalty points not posting | Solved | Normal | — | refundsamplesloyalty | 2d 7h | ●Responded | 4/5 | — | — | Jan 2, 2026 | - | |||
| 82170696 | BOPIS pickup not ready | Closed | Urgent | — | vipshipping | 5h | ⊘Not fired | — | — | — | Dec 23, 2025 | Dec 25, 2025 | |||
| 92131910 | Allergic reaction concern | Solved | Normal | — | fragrancevipapp | 2h | ●Responded | 9/11 | — | — | Dec 17, 2025 | - | |||
| 87369006 | Wholesale order question | Closed | High | — | influencerdamaged | 2h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 19, 2025 | |||
| 68444110 | Foundation match help | Closed | Normal | — | Chat | refundfragrance | 8h | ●Responded | 9/11 | — | — | Dec 12, 2025 | Dec 15, 2025 | ||
| 66071741 | Klarna / Afterpay split issue | Solved | Urgent | — | influencerrefund | 6h | ●Responded | 5/5 | — | — | Nov 29, 2025 | - | |||
| 01536123 | Order arrived damaged | Solved | Low | — | Chat | damagedshipping | 1d 10h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | ||
| 39009783 | Cancel order request | Solved | Normal | — | returnsrefund | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |||
| 69787193 | Allergic reaction concern | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | ||
| 39181456 | Influencer code not working | Closed | Normal | — | samplesrefund | 2d 19h | ○Sent, no reply | — | — | — | Oct 6, 2025 | Oct 11, 2025 | |||
| 71628390 | Shipping cost question | Solved | Normal | — | Chat | wholesale | 8h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | ||
| 33826432 | Address change after shipping | Closed | Normal | — | Chat | shade-matchbopisreturns | 6h | ●Responded | 10/11 | — | — | Oct 1, 2025 | Oct 4, 2025 | ||
| 78242212 | Where is my order? | Solved | Normal | — | Chat | gift-carddamagedshipping | 21h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | ||
| 55623853 | App login problem | Solved | High | — | shade-match | 5h | ●Responded | 5/5 | — | — | Sep 23, 2025 | - | |||
| 94645251 | BOPIS order cancelled at store | Solved | Normal | — | refund | 2d 23h | ●Responded | 3/5 | — | — | Sep 19, 2025 | - | |||
| 60503418 | Cancel order request | Closed | Low | — | Chat | wholesaledamaged | 18h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 25, 2025 | ||
| 01900544 | Price match request | Solved | Low | — | Phone | returnsgift-card | 13h | ●Responded | 7/11 | — | — | Sep 17, 2025 | - | ||
| 14857948 | Pro discount enrollment | Closed | Low | — | samples | 15h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 21, 2025 | |||
| 42621030 | Item authenticity concern | Solved | High | — | Social | gift-carddamaged | 5h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | ||
| 08955492 | App login problem | Solved | High | — | Chat | loyalty | 12h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | ||
| 70235705 | Price match request | Pending | Normal | — | Chat | influencer | - | —Skipped | — | — | — | Aug 6, 2025 | - | ||
| 26248736 | Lost package follow-up | Solved | Normal | — | Chat | — | 23h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | ||
| 66170731 | App crashes at checkout | Solved | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |||
| 18145675 | Loyalty points not posting | Closed | Normal | — | Chat | shade-matchrefundfragrance | 2h | ●Responded | 5/5 | — | — | Jul 8, 2025 | Jul 9, 2025 | ||
| 90090538 | BOPIS pickup not ready | Solved | Normal | — | Chat | shipping | 6h | ●Responded | 5/5 | — | — | Jul 5, 2025 | - | ||
| 42983710 | Missing items in shipment | Closed | Normal | — | Chat | damagedbopis | 1d 11h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 11, 2025 | ||
| 61128741 | Loyalty points not posting | Open | Normal | — | Phone | damagedshipping | - | —Skipped | — | — | — | Jun 23, 2025 | - | ||
| 05295893 | Where is my order? | Open | Low | — | — | - | —Skipped | — | — | — | Jun 10, 2025 | - | |||
| 09255230 | BOPIS pickup not ready | Closed | Normal | — | Chat | fragrancedamaged | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | May 29, 2025 |