Westley Emard
Atlas Hospitality·edmond.durgan@atlashospitality.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52169264 | Shipping cost question | Pending | Normal | Westley Emard | Atlas Hospitality |  Kaela Friesen | vip | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 98196435 | Refund not received | Solved | Normal | Westley Emard | Atlas Hospitality |  Lily Raynor | wholesalevip | 6h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 54224988 | App crashes at checkout | Solved | High | Westley Emard | Atlas Hospitality |  Darryl Jacobi | shippingdamagedsamples | 5h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 41830639 | Influencer code not working | Solved | High | Westley Emard | Atlas Hospitality |  Steve O'Conner | returnswholesale | 6h | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 60119888 | Question about product ingredients | Closed | Normal | Westley Emard | Atlas Hospitality |  Mr. Cade Senger | Phone | damagedbopisshade-match | 4h | ○Sent, no reply | — | — | — | Apr 26, 2026 | Apr 28, 2026 |
| 23199027 | Item authenticity concern | Closed | Normal | Westley Emard | Atlas Hospitality |  Chaz Renner | vip | 12h | ○Sent, no reply | — | — | — | Apr 18, 2026 | Apr 22, 2026 | |
| 11314722 | BOPIS order cancelled at store | Closed | Urgent | Westley Emard | Atlas Hospitality |  Jacklyn Dare | shade-matchappvip | 4h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 21, 2026 | |
| 50919036 | Gift card balance question | Closed | Normal | Westley Emard | Atlas Hospitality | Lily Raynor | Chat | — | 4h | ●Responded | 4/11 | — | — | Mar 21, 2026 | Mar 23, 2026 |
| 65179299 | Price match request | Solved | Normal | Westley Emard | Atlas Hospitality |  Yazmin Jast | Phone | — | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 50337074 | Store experience feedback | Pending | Normal | Westley Emard | Atlas Hospitality |  Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Feb 15, 2026 | - |
| 48033061 | App login problem | Closed | Normal | Westley Emard | Atlas Hospitality |  Eula McKenzie | app | 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 10, 2026 | |
| 30167955 | Address change after shipping | Solved | Normal | Westley Emard | Atlas Hospitality | Eula McKenzie | loyaltyappfragrance | 2d | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 17615143 | Wrong shade sent | Closed | Normal | Westley Emard | Atlas Hospitality |  Kip Schroeder IV | shippingapp | 4d 7h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 9, 2026 | |
| 54590110 | App crashes at checkout | Solved | Normal | Westley Emard | Atlas Hospitality |  Miss Amber Hintz Sr. | Social | loyaltyrefundshade-match | 2h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 03275425 | Restock alert for backorder | Solved | Normal | Westley Emard | Atlas Hospitality | Eula McKenzie | wholesalerefunddamaged | 23h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 83445922 | App login problem | Solved | High | Westley Emard | Atlas Hospitality | Chaz Renner | Social | fragrancevip | 8h | ⊘Not fired | — | — | — | Jan 14, 2026 | - |
| 06958819 | Missing items in shipment | Open | Low | Westley Emard | Atlas Hospitality | Yazmin Jast | Chat | samplesrefund | - | —Skipped | — | — | — | Jan 8, 2026 | - |
| 76021199 | Order arrived damaged | Solved | High | Westley Emard | Atlas Hospitality | Darryl Jacobi | Phone | refunddamaged | 16h | ⊘Not fired | — | — | — | Jan 7, 2026 | - |
| 80749542 | Order arrived damaged | Closed | Normal | Westley Emard | Atlas Hospitality |  Julie Hodkiewicz | Chat | bopis | 2h | ●Responded | 4/11 | — | — | Dec 24, 2025 | Dec 31, 2025 |
| 10962487 | App crashes at checkout | Solved | Low | Westley Emard | Atlas Hospitality | Miss Amber Hintz Sr. | appgift-card | 4h | ●Responded | 4/5 | — | — | Dec 19, 2025 | - | |
| 26336974 | Wholesale order question | Solved | Normal | Westley Emard | Atlas Hospitality |  Vilma Gusikowski | Social | vip | 5d 18h | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 37174068 | Allergic reaction concern | Solved | Normal | Westley Emard | Atlas Hospitality |  Tommy Kuvalis | wholesaleshippingloyalty | 21h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 46377640 | Lost package follow-up | Solved | Normal | Westley Emard | Atlas Hospitality | Kip Schroeder IV | Chat | damaged | 1d 14h | ⊘Not fired | — | — | — | Nov 6, 2025 | - |
| 61041780 | Birthday gift not received | Closed | Low | Westley Emard | Atlas Hospitality |  Faith Hilll | loyalty | 1h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 30, 2025 | |
| 09376879 | Restock alert for backorder | Solved | Low | Westley Emard | Atlas Hospitality | Miss Amber Hintz Sr. | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 17705088 | Foundation match help | Closed | Normal | Westley Emard | Atlas Hospitality | Julie Hodkiewicz | Social | — | 6d 12h | ⊘Not fired | — | — | — | Oct 14, 2025 | Oct 25, 2025 |
| 84886306 | Question about product ingredients | Solved | Normal | Westley Emard | Atlas Hospitality | Eula McKenzie | wholesalesamplesrefund | 5h | ●Responded | 2/5 | — | — | Oct 13, 2025 | - | |
| 06314654 | App crashes at checkout | Solved | Normal | Westley Emard | Atlas Hospitality | Kaela Friesen | shippinggift-card | 1d 5h | ●Responded | 2/5 | — | — | Oct 9, 2025 | - | |
| 27844583 | App login problem | Solved | Urgent | Westley Emard | Atlas Hospitality |  Mr. Eliza Gerhold IV | gift-cardshade-matchvip | 9d 12h | ⊘Not fired | — | — | — | Sep 10, 2025 | - | |
| 46315808 | Discount code not working | Solved | Normal | Westley Emard | Atlas Hospitality |  Amely Pacocha | Chat | bopisdamagedfragrance | 2d 6h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 42471607 | Store experience feedback | Closed | Normal | Westley Emard | Atlas Hospitality | Mr. Eliza Gerhold IV | Chat | refundsamples | 3h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 13, 2025 |
| 00154375 | Insider tier issue | Pending | Urgent | Westley Emard | Atlas Hospitality |  Oscar O'Hara | returnswholesale | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 89561665 | Insider tier issue | Solved | Normal | Westley Emard | Atlas Hospitality | Oscar O'Hara | Phone | appshade-matchgift-card | 15h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - |
| 58152269 | Price match request | Closed | Normal | Westley Emard | Atlas Hospitality | Lily Raynor | Chat | — | 2h | ⊘Not fired | — | — | — | Jul 28, 2025 | Jul 29, 2025 |
| 71639125 | Loyalty points not posting | Pending | High | Westley Emard | Atlas Hospitality | Darryl Jacobi | damagedshade-matchloyalty | - | —Skipped | — | — | — | Jul 15, 2025 | - | |
| 02711342 | BOPIS order cancelled at store | Solved | Low | Westley Emard | Atlas Hospitality | Faith Hilll | samplesreturns | 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 63712690 | Missing items in shipment | Pending | Low | Westley Emard | Atlas Hospitality | Oscar O'Hara | — | - | —Skipped | — | — | — | Jul 13, 2025 | - | |
| 31789368 | Item authenticity concern | Solved | Normal | Westley Emard | Atlas Hospitality | Eula McKenzie | returnssamplesshade-match | 5h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 74996547 | Store experience feedback | Closed | Normal | Westley Emard | Atlas Hospitality |  Dr. Mandy McLaughlin | Phone | influencer | 1h | ●Responded | 2/5 | — | — | May 28, 2025 | May 31, 2025 |