Ms. Derick Bergstrom
kailyn_bogan-waelchi@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 05900993 | App crashes at checkout | Solved | Urgent | Ms. Derick Bergstrom | — |  Leonard Waters-Howell | wholesaledamagedvip | 18h | ●Responded | 4/5 | — | — | May 6, 2026 | - | |
| 92891980 | Insider tier issue | Solved | Normal | Ms. Derick Bergstrom | — |  Miss Amber Hintz Sr. | samples | 1d | ●Responded | 10/11 | — | — | May 1, 2026 | - | |
| 84857302 | Question about product ingredients | Solved | Urgent | Ms. Derick Bergstrom | — |  Chaz Renner | — | 3h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 22465379 | App login problem | Solved | Low | Ms. Derick Bergstrom | — |  Julie Hodkiewicz | fragrance | 1h | ●Responded | 5/5 | — | — | Apr 29, 2026 | - | |
| 83185374 | Discount code not working | Closed | Normal | Ms. Derick Bergstrom | — |  Steve O'Conner | Chat | loyaltyappreturns | 1d 1h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 10, 2026 |
| 53319483 | Shipping cost question | Solved | Normal | Ms. Derick Bergstrom | — |  Mr. Skyla Trantow | Chat | fragranceviployalty | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 11629745 | Lost package follow-up | Solved | Low | Ms. Derick Bergstrom | — |  Darryl Jacobi | damagedappreturns | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 33516857 | Wrong shade sent | Closed | Normal | Ms. Derick Bergstrom | — |  Mr. Cade Senger | shade-match | 9h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 17, 2026 | |
| 72666528 | Where is my order? | Open | Urgent | Ms. Derick Bergstrom | — | Chaz Renner | Chat | refund | - | —Skipped | — | — | — | Mar 15, 2026 | - |
| 04751480 | Discount code not working | Closed | Normal | Ms. Derick Bergstrom | — | Mr. Skyla Trantow | Social | — | 1h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 1, 2026 |
| 65562832 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Derick Bergstrom | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 83071237 | Return after 30-day window | Solved | High | Ms. Derick Bergstrom | — |  Katrina Johns | apployalty | 11h | ●Responded | 9/11 | — | — | Jan 22, 2026 | - | |
| 79159499 | Cancel subscription / Auto-replenish | Solved | Normal | Ms. Derick Bergstrom | — | Miss Amber Hintz Sr. | Phone | vipgift-card | 2d 6h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - |
| 52886168 | Allergic reaction concern | Solved | High | Ms. Derick Bergstrom | — |  Mr. Eliza Gerhold IV | Chat | refund | 2d 22h | ●Responded | 4/5 | — | — | Dec 29, 2025 | - |
| 97324531 | Loyalty points not posting | Solved | Normal | Ms. Derick Bergstrom | — | Mr. Cade Senger | — | 16h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 50870253 | Gift card balance question | Closed | Normal | Ms. Derick Bergstrom | — | Miss Amber Hintz Sr. | bopis | 1d 16h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 30, 2025 | |
| 92357408 | Missing items in shipment | Solved | Normal | Ms. Derick Bergstrom | — | Darryl Jacobi | Chat | — | 11h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - |
| 87211607 | Missing samples in order | Solved | Low | Ms. Derick Bergstrom | — |  Vilma Gusikowski | Chat | loyaltydamagedinfluencer | 5h | ●Responded | 5/5 | — | — | Nov 1, 2025 | - |
| 79035970 | Shipping cost question | Pending | Normal | Ms. Derick Bergstrom | — | Chaz Renner | Phone | — | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 54067618 | Birthday gift not received | Solved | Normal | Ms. Derick Bergstrom | — |  Mr. Lonie Hudson | Chat | apployaltyfragrance | 1d | ⊘Not fired | — | — | — | Oct 8, 2025 | - |
| 81877209 | BOPIS pickup not ready | Closed | High | Ms. Derick Bergstrom | — | Chaz Renner | Chat | fragranceloyaltywholesale | 1d | ●Responded | 10/11 | — | — | Sep 25, 2025 | Sep 28, 2025 |
| 84232207 | Return after 30-day window | Solved | High | Ms. Derick Bergstrom | — | Katrina Johns | — | 3h | ⊘Not fired | — | — | — | Sep 24, 2025 | - | |
| 40604909 | Cancel subscription / Auto-replenish | Solved | High | Ms. Derick Bergstrom | — | Julie Hodkiewicz | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 42548566 | Missing samples in order | Solved | High | Ms. Derick Bergstrom | — |  Dr. Mandy McLaughlin | vipbopis | 1d | ●Responded | 4/5 | — | — | Sep 17, 2025 | - | |
| 34028021 | Cancel order request | Solved | High | Ms. Derick Bergstrom | — |  Eula McKenzie | Chat | appinfluencerwholesale | 1h | ●Responded | 10/11 | — | — | Sep 6, 2025 | - |
| 71766708 | Return after 30-day window | Solved | Normal | Ms. Derick Bergstrom | — |  Jacklyn Dare | — | 14h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 51785198 | Address change after shipping | Solved | Normal | Ms. Derick Bergstrom | — |  Lily Raynor | Chat | loyaltyfragrancerefund | 4h | ⊘Not fired | — | — | — | Sep 3, 2025 | - |
| 07099669 | Discount code not working | Open | High | Ms. Derick Bergstrom | — |  Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Aug 31, 2025 | - |
| 98016828 | BOPIS pickup not ready | Closed | Normal | Ms. Derick Bergstrom | — |  Yazmin Jast | returns | 5h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 11, 2025 | |
| 74003654 | Lost package follow-up | Solved | Normal | Ms. Derick Bergstrom | — | Kip Schroeder IV | — | 9d 21h | ⊘Not fired | — | — | — | Aug 4, 2025 | - | |
| 99739899 | App login problem | Solved | Normal | Ms. Derick Bergstrom | — |  Kaela Friesen | influencerbopis | 8h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 05288372 | Influencer code not working | Closed | Normal | Ms. Derick Bergstrom | — | Kip Schroeder IV | — | 12h | ●Responded | 5/5 | — | — | Jul 7, 2025 | Jul 13, 2025 | |
| 39225993 | Restock alert for backorder | Solved | Low | Ms. Derick Bergstrom | — | Mr. Eliza Gerhold IV | Chat | — | 2d 21h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - |
| 60404239 | App crashes at checkout | Closed | Normal | Ms. Derick Bergstrom | — | Miss Amber Hintz Sr. | Chat | fragranceinfluencergift-card | 1d 8h | ○Sent, no reply | — | — | — | Jul 6, 2025 | Jul 11, 2025 |
| 06654370 | Allergic reaction concern | Open | Low | Ms. Derick Bergstrom | — | Katrina Johns | Chat | shade-match | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 66256637 | BOPIS pickup not ready | Solved | High | Ms. Derick Bergstrom | — |  Faith Hilll | Chat | loyaltyrefundvip | 5h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 07684837 | Discount code not working | Pending | Normal | Ms. Derick Bergstrom | — | Kaela Friesen | Phone | shipping | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 75544824 | Missing items in shipment | Solved | High | Ms. Derick Bergstrom | — | Miss Amber Hintz Sr. | influencer | 21h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 45319002 | Influencer code not working | Solved | Low | Ms. Derick Bergstrom | — | Jacklyn Dare | samples | 21h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 72075839 | Discount code not working | Closed | Normal | Ms. Derick Bergstrom | — | Mr. Lonie Hudson | Chat | bopisvip | 6h | ●Responded | 2/5 | — | — | Jun 19, 2025 | Jun 22, 2025 |